Account Manager - Bilingual (Spanish)
The Account Manager will handle inbound calls from, and make outbound calls to our members, assisting with account changes, performance suggestions, billing inquiries, website assistance, and retention while maintaining documentation on all calls. Conflict resolution and negotiation skills are a must as well as the ability to thrive in a challenging and fast-paced environment.
The ideal candidate will be able to re-sell the value of CraftJack to our current members as needed, creating members for life. The Account Manager will act as an advertising consultant for our members to accommodate their business needs which may include upselling members to new service plans. Account Manager’s also handle initial contact on disputes, participate in team meetings, and provide backup to fellow Customer Service Representatives