Support the business and stakeholders with a number of information technology initiatives, including but not limited to the following:
Addressing and mitigating technology related issues for employees, i.e. desktop support.
Maintaining computer systems, hardware, printers, and computer peripherals, including inventory tracking.
User account administration including on and off-boarding of employees.
Evaluating and testing new technologies.
Working with software and hardware vendors.
Supporting and reporting to the IT Operations Manager with a number of business critical initiatives.
Supporting executives with IT related issues.
Maintaining AV and conference room technology (TVs, Apple TV, Mac Mini, Crestron, VOIP).
Phone and remote support for Tempus clients.
Work in Tempus’ ticketing system to communicate, track and remediate actions taken, and create Wikis or How-To guides for employees.