IT Support Specialist
9 hours ago
Responsible for IT Support for 500+ systems, with issues coming in via phone, email, remote support, and walk-up.
Comfortable with troubleshooting issues and conducting hardware repairs to Macbooks, Windows laptops.
SaaS management for all of our services (user account creation, deletion, and modification).
Manage various IT tools including Google Apps, JIRA, Slack, Adobe, Microsoft.
Daily duties can include receiving, prioritizing, documenting, routing, scheduling, help with general IT support, deep troubleshooting, documentation as well as A/V needs and project management as well as resolving any and all internal IT support requests.
Conduct New Hire training, including orientation on company IT platforms and tool familiarity.
Familiarity with enterprise networking, basic network troubleshooting and WiFi support.
Be a part of a small team, and work independently with minimal supervision; self-motivated self-starter that can initiate ideas, effectively prioritize and execute tasks in a fast paced environment, escalating when necessary.