4 hours ago
Oversee 100% of the requests, incidents, and problems for the office.
Manage urgent and complicated support issues; determine the cause of issues and communicate.
Provide data and reporting of KPI's and trends to IT department.
Oversee Solutions repository and solutions are available to the staff.
Advise management on situations that may require additional client support or escalation.
Implement best practices for laptop procurement, system design, and imaging.
User account management on all relevant Enterprise systems and services.
Maintain the, performance, and security of all computers.
Help out on Facilities tasks, like working with building management, assembling workstations, working with local contractors.