Operational Risk Manager
16 hours ago
Lead a team under the direction of the VP, Operational Risk to implement system controls and operational process improvements to reduce potential compliance risk.
Lead the charge on Compliance issues by evaluating and stopping them from happening ASAP, understanding the cause and sizing the affected population, designing and launching a prospective solution (manual or automated), and remediating affected customers.
Experience documenting issues, controls, etc., a huge bonus!
Redesign, standardize, and improve our processes to increase conversion and reduce compliance risk. Lead with a “Customer First” mentality to improve our customer experience in the process.
Create a governance framework and repository of procedures, and controls that protect our business from compliance exposure.
Be familiar with the alphabet soup of regulation, e.g., ECOA, TILA,TCPA, FCRA, BSA, SCRA, MLA, etc.
Along with Compliance and Legal, prioritize the business workload of proactive solutions, corrective action remediation, and floor training and communication to provide a sound execution strategy for risk mitigation. Work with Product, Technology, and Floor teams to build on these initiatives.