Manager, Enterprise Program Success
Hire, train, lead and manage a team of Program Managers to provide extraordinary service for our Enterprise Customers.
Represent Upwork Enterprise to our clients and lead the day to day operations of our Enterprise program.
Identify, research and resolve program operational issues related to service fulfillment, product and critical issues, independent contractor compliance, reporting and billing.
Develop positive working relationships with client Champions, internal Upwork teams, freelancers, and raise issues when needed.
Collaborate with the Sales, Operations, Product, Billing, Compliance, and Solutions teams to architect world-class freelancer programs and standard operating procedures.
Advocate for our clients as the voice of the client with cross-functional teams such as Compliance, Operations, Billing, and Product Management.