2 months ago
Administer day-to-day operations of IT infrastructure including network, servers, virtualization, monitoring, and voice/high speed internet environments.
Provide tier 4 support for infrastructure related issues that cannot be resolved by Tier 1-3 call center personnel related to our core customer facing network solutions that include our cloud hosted SIP based PBX for hotels, high speed internet WiFI services for hotels, and our outsourced hotel call reservation call centers.
Collaborate with the Avaya support team on any networking, SIP PBX issues, or other infrastructure issues impacting our outsourced call center teams.
Participate in on-call duties and/or after-hours operational support or maintenance activities.
Follow escalation procedures and ensure service levels are maintained.
Perform technical research, confer with team engineers and support, or conduct diagnostics to investigate trouble inquiries and resolve problems.
Install and support hardware, software, or peripheral equipment that supports the back-office or front-office IT infrastructure.
Troubleshoot and otherwise provide operational support for SIP based VoIP infrastructure, including but not limited to session border controllers (SBC), enterprise communications broker (ECB), SIP/Asterisk based PBX services, and Radius authentication environments.