1 hour ago
As a Customer Support Manager, you will be responsible for providing Technical, Policy, and Procedure guidance to your teams. The Support Manager should have intimate knowledge on all CS process and procedure. On a daily basis, the Support Manager will be responsible for monitoring the specific team’s ticket queues, ensuring that tickets are being scrubbed and assigned in a timely manner. The Support Manager will be responsible for balancing the team’s workload, reassigning tickets as needed due to PTO and scheduled training's. The Support Manager should be organized, attentive to details, and meet all of our department goals and metrics. The Support Manager informs their Manager of issues regarding personnel, performance, client perception, and project status, and works closely with colleagues to ensure consistent, high quality service. The Support Manager is also responsible for the professional development of their reports.