Oversee the lifecycle of our customers to deliver world-class customer onboarding, training, support, and engagement.
Effectively set, manage, and measure customer expectations and progress during onboarding.
Document all steps and point of contact in our CRM tool (HubSpot).
Lead multiple (virtual or onsite) customer training sessions each day.
Understand individual customer needs and goals to effectively prep for training sessions.
Be the primary point person for all customer questions, inquiries, and requests.
Ability to triage customers’ requests on mornings, nights, and weekends.
Incorporate key customer feedback into product and process improvement.
Collaborate cross-departmentally to market and refine our products.
Drive adoption of new products as they go-to-market.
Help expand revenue in accounts through identifying cross-sell and up-sell opportunities.
Uphold our mission to create joy through great products and service by delivering an exceptional experience for all customers.