Customer Success Tool Administrator & Support…
3 days ago
Customer Success Tool Administrator & Support Specialist will provide support for the customer success organization tools, business processes, customer-facing digital communications and voice of the customer program execution. They will assist with tool administration, user support, and process design and improvement to ensure that the organization has the data needed to understand the drivers of customer sentiment and satisfaction and help us better understand and measure our business outcomes.
A successful candidate is passionate about providing data and insights and develops the trust and respect of teammates across the organization. They have an appreciation for customer advocacy, big data, analytical planning, and best practices. As the business grows, this individual will need to develop methods that help the team get work done more effectively and ensure the system design and functions support the customer success organization and individual team users. This role collaborates with software enterprise business operations, IT, Support and others to drive successful tool use.