Technical Operations Engineer
5 days ago
Maintain and improve group processes, including support knowledge bases.
Communicate process issues to the organization and contribute ideas for process improvements/ innovations.
Provide leadership in the selection of appropriate tools, techniques, and methodologies.
Assist in building and managing internal software processes.
Work closely with department leaders to understand specific business requirements.
Solve for business requirements using creative software and internal process solutions.
Create reports and metrics and help analyze data.
Attend project planning meetings and document projects.
Help manage the day-to-day tactical needs of the Sales, Success, and Support teams.
Assist in managing our Salesforce instance.
Provide regular feedback, coaching, and guidance to team members.
Demonstrate enthusiasm, product knowledge, confidence, clear and excellent communication skills.
Defuse and resolve conflicts in an acceptable and professional manner.
Research and implement best practices.
Collaborate effectively with cross-functional teammates.