Senior Configuration Management Analyst
1 day ago
Implement system audit practices and conduct audits to ensure data integrity of assets on-prem and within our cloud providers.
Reconcile the CMDB data when exceptions are noted between CMDB, discovery information, and other authoritative production data repositories.
Support design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data.
Develop SQL queries and BMC Smart Reporting reports, metrics and dashboards for management on KPIs to improve the process effectiveness, efficiency, and data accuracy.
Integrate/support the Remedy Helix 19.08+ ITSM System Administration Team.
Work closely with customers, Systems Engineering and Service Delivery teams to establish business requirements for the CMDB.
Help mature robust configuration management procedures and standards for using CMDB.