Top Senior Level Customer Success Jobs in Chicago, IL

The Principal Customer Success Manager is responsible for ensuring overall client relationship health and satisfaction for key enterprise customers. They drive user adoption, provide thought leadership, resolve issues, and contribute to contract renewals and cross-sell/upsell opportunities. Key responsibilities include building strong relationships, driving customer adoption and retention, and serving as the voice of the customer for product enhancement. The role also involves staying current on industry trends, providing thought leadership, and achieving milestones in customer growth and satisfaction.

Serve as a trusted advisor to ServiceNow partners in developing successful Manufacturing Industry Practices. Drive collaboration and growth strategies, ensure access to assets and training, track key metrics, support escalations, and provide executive insights on Manufacturing implementations.

The Client Services Director is responsible for leading, mentoring, and managing the front-line Client Services team to ensure client satisfaction and retention. They troubleshoot problems, develop client service protocols, resolve complex issues, and collaborate with various departments to enhance client experience. Additionally, they contribute to product development, deliver training, assist in sales efforts, analyze customer data, and oversee client services policies.