Top Customer Service Jobs in Chicago, IL

The Associate Customer Support Manager is responsible for delivering exceptional service to State & Local Government customers in the designated territory. This role involves managing customer relationships, contract renewals, proposals, accurate forecasting, compliance, and working towards targets and goals. The ACSM ensures customer satisfaction by overseeing the delivery of Motorola's Lifecycle Services products and addressing any issues that arise.

The Customer Support Representative provides assistance and support to clients globally, responds to client queries, escalates issues, documents actions, contributes to process improvement, and attends client meetings as required.

Lead Customer Experience Specialist role at Discover, responsible for supporting key Marketing and Customer Service priorities through strategic projects and continual improvement initiatives. Manages development of agent materials, system tools, policies, and risk controls while monitoring and enhancing existing business processes. Leverages data insights to drive customer and employee experiences. Bachelor's degree and 6+ years of relevant work experience required.

Deliver outstanding customer service, resolve client issues, document actions in CRM, contribute to process improvement projects, and provide follow-up to clients. Strong communication, problem-solving, and analytical skills required.

The Sr. Desktop Support Specialist at Inspira Financial is responsible for providing Level 1 and 2 support for the desktop environment, including deployment of desktops and laptops, troubleshooting hardware and software issues, managing various corporate services and applications, and handling escalated technical problems.

Manage and enhance the operational readiness and customer service experience for partners at Rocket Travel. Collaborate with internal and external stakeholders to align on business goals and improve customer service. Ensure compliance with partner agreements and anticipate partner needs to resolve issues effectively.

Looking for a Customer Success Billing Representative to join our team. Responsibilities include managing projects, communicating with various teams, addressing patient inquiries, and providing excellent customer service. Requires strong communication skills, results-oriented individuals, and healthcare billing experience. Bachelor's Degree or Associate's Degree with 2+ years of healthcare revenue cycle or billing operations.

Global Support Specialist responsible for coordinating the successful transfer of international entities for new GSM clients. Requires strong organizational skills, high customer service standards, excellent communication skills, and ability to work independently or in a team setting. Must have a Bachelor's degree or equivalent experience in finance or accounting. Familiarity with Salesforce CRM, MS Excel, and MS Office is essential.

Client Success Associate at PerkSpot responsible for tracking and resolving client issues, reporting on KPIs, collaborating with the Product Team, creating processes, and assisting with overflow projects. Requires 1-2 years of client service experience, knowledge in Salesforce and MS Excel, strong communication, critical thinking, and collaboration skills.

Client Services Representative at NinjaTrader, a FinTech company, providing customer support for trading industry and technology issues. Responsibilities include resolving client inquiries, educating customers, managing customer data, collaborating with internal teams, and contributing to the improvement of the customer experience.

Join the production support team at Quantum Metric to provide world-class support to customers. Gain experience in the Digital Intelligence space, troubleshoot issues, and collaborate with platform engineering and customer success teams.

Provide technical assistance and customer support for LiftMaster dealers/installers. Process orders, returns, and inquiries across multiple product lines. Maintain high levels of customer service and utilize resources like SAP and CRM. Escalate product quality issues and convert inquiries into sales by educating customers on product features. Ensure accurate order processing and maintain customer confidentiality. Stay updated on technical knowledge and contribute to team efforts.

The Technical Customer Experience Manager will work with various teams to ensure customer needs are met, troubleshoot technical issues, provide training, and produce service reports. The role involves building positive customer relationships and identifying system issues for improvement.

Join SRAM's world-class Technical Service team to provide sales & technical assistance to consumers. Responsibilities include providing technical product support, delivering accurate product information, and supporting consumer direct order management. Qualifications require customer service experience, strong bicycle mechanical knowledge, virtual team communication skills, and proficiency with various software. The position offers group health insurances, 401k match, and paid time off.

The Member Support Associate at Hotel Engine is responsible for collaborating with members to manage reservations, resolve issues with corporate contacts, provide top-tier customer service, process refunds, and communicate solutions internally and externally. The role requires strong communication skills, attention to detail, and the ability to work across multiple online portals efficiently.

The Client Services Director is responsible for leading, mentoring, and managing the front-line Client Services team to ensure client satisfaction and retention. They troubleshoot problems, develop client service protocols, resolve complex issues, and collaborate with various departments to enhance client experience. Additionally, they contribute to product development, deliver training, assist in sales efforts, analyze customer data, and oversee client services policies.

As a Client Success Associate, you will be responsible for managing load boards, scheduling appointments, tracking shipments, and providing timely updates to clients. You will focus on accuracy and timeliness in load building and execution, while developing your skills within client success.