Top Customer Service Jobs in Chicago, IL

The Customer Service Representative at Beyond Finance serves as the primary point of contact for clients enrolled in financial hardship programs, providing compassionate and individualized care to guide clients from enrollment through graduation. This role requires a strong work ethic, positive attitude, and exceptional customer service skills in a remote call center environment.

The Order Operations Director at McCain Foods is responsible for ensuring customer satisfaction and transforming order processes, technology, and ways of working in the North American region. This role involves driving continuous improvement, defining best-in-class customer service processes, and collaborating with various teams to implement best practices.

Deliver outstanding customer service, resolve client issues, document actions in CRM, contribute to process improvement projects, and provide follow-up to clients. Strong communication, problem-solving, and analytical skills required.

Client Success Associate at PerkSpot responsible for tracking and resolving client issues, reporting on KPIs, collaborating with the Product Team, creating processes, and assisting with overflow projects. Requires 1-2 years of client service experience, knowledge in Salesforce and MS Excel, strong communication, critical thinking, and collaboration skills.

Join the production support team at Quantum Metric to provide world-class support to customers. Gain experience in the Digital Intelligence space, troubleshoot issues, and collaborate with platform engineering and customer success teams.

The Member Support Manager is responsible for leading a team of Member Support associates, monitoring performance, providing coaching, managing KPI targets, and ensuring top-notch customer service. They also collaborate with other departments to improve the overall customer experience.

Join SRAM's world-class Technical Service team to provide sales & technical assistance to consumers. Responsibilities include providing technical product support, delivering accurate product information, and supporting consumer direct order management. Qualifications require customer service experience, strong bicycle mechanical knowledge, virtual team communication skills, and proficiency with various software. The position offers group health insurances, 401k match, and paid time off.

The Member Support Associate at Hotel Engine is responsible for collaborating with members to manage reservations, resolve issues with corporate contacts, provide top-tier customer service, process refunds, and communicate solutions internally and externally. The role requires strong communication skills, attention to detail, and the ability to work across multiple online portals efficiently.

The Client Services Director is responsible for leading, mentoring, and managing the front-line Client Services team to ensure client satisfaction and retention. They troubleshoot problems, develop client service protocols, resolve complex issues, and collaborate with various departments to enhance client experience. Additionally, they contribute to product development, deliver training, assist in sales efforts, analyze customer data, and oversee client services policies.

As a Client Success Associate, you will be responsible for managing load boards, scheduling appointments, tracking shipments, and providing timely updates to clients. You will focus on accuracy and timeliness in load building and execution, while developing your skills within client success.

The Sr. Customer Support Manager is responsible for managing the Lifecycle Service business for assigned customer contracts, ensuring customer satisfaction, and addressing any service-related issues. They act as a single point of contact for customer management in Southern California and work to maintain service delivery compliance with Service Level Agreements (SLAs). Responsibilities include managing subcontractors, resolving customer concerns, and identifying areas for service quality improvement.

Lead the transformation of Customer Support processes to enhance customer experience and agent satisfaction in an omnichannel environment. Collaborate with cross-functional teams to redesign workflows and improve operational efficiency. Responsible for driving the roadmap, scaling products, and optimizing team productivity. Requirements include 5+ years of operations experience, proficiency in customer service and technical support functions, and demonstrated data-driven decision-making.

Envoy Global is seeking an IT Helpdesk Associate to provide Tier 1 support for client equipment, troubleshoot technical issues, maintain user accounts, and update documentation. Ideal candidate has 1-3 years of IT helpdesk experience, a 4-year degree in Computer Science or related field, and relevant certifications.

The Black Tux is seeking an experienced Customer Experience Associate to engage with customers, resolve issues, and enhance customer satisfaction. The ideal candidate will have customer support and retail sales experience with a focus on problem-solving and sales. This position requires working remotely and collaborating with various teams within the organization.

The Sr. Desktop Support Specialist at Inspira Financial is responsible for providing Level 1 and 2 support for the desktop environment, including deployment of desktops and laptops, troubleshooting hardware and software issues, managing various corporate services and applications, and handling escalated technical problems.

As a Technical Support Specialist at Adyen, you will be the first interface with Adyen's merchants globally, offering support on the Adyen platform, APIs, integration methods, and best practices. You will contribute to merchant expansion, operational excellence, and be an internal product advocate. Strong communication, problem-solving skills, technical knowledge, and the ability to adapt quickly are essential.

As a Digital Client Service Associate at J.P. Morgan's Private Bank, you will be the primary point of contact for all online needs of clients. Responsibilities include providing exceptional service, following firm's policies, and engaging with client-facing teams. Preferred qualifications include prior financial service industry experience and working in a high call volume environment.