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Chicago
Chicago

Customer Support Manager salary in Chicago

Average Base Salary in Chicago

$72,899
$6,140
Additional Cash Compensation
$79,039
Total Compensation
Median: $73K
Min: $37K
Max: $130K

How Much Does a Customer Support Manager Make in Chicago?

The average salary for a Customer Support Manager in Chicago is $72,899. The average additional cash compensation for a Customer Support Manager in Chicago is $6,140. The average total compensation for a Customer Support Manager in Chicago is $79,039. Customer Support Manager salaries are based on responses gathered by Built In Chicago from anonymous Customer Support Manager employees in Chicago.

Chicago by the numbers

5,964
Total number of Tech companies in Chicago
218,976
Total number of tech users on Built In Chicago
ALL INFO IS 100% ANONYMOUS & PRIVATE

Customer Support Manager jobs in Chicago

Customer Support Specialist

Chicago
14 hours ago
+47
We are looking for a Customer Support Specialist in our Chicago or Cleveland office to join the DialogTech team. This person will be responsible for providing assistance to clients in a variety of areas including technical support, training, and other related areas. You will need to be someone who can achieve success with promptness, thoroughness, and accuracy with every interaction.

Customer Support Specialist

Chicago
2 days ago
+55
As a Customer Support Specialist, you will have the opportunity to engage with hundreds of customers over a shared passion for live events, serving as the primary point of contact for customer inquiries over the phone. Ideal candidates are those who are energized when working to solve customers' problems, sharing their technical expertise, and handling multiple tasks effectively and efficiently. Through efficiency and professionalism, you will play a critical role in connecting our customer to the events that excite them. We pride ourselves in creating memorable experiences from the point of purchase until they enter the gates.

Manager, Customer Support

Chicago
5 days ago
+47
We are looking for a Manager, Customer Support in our Chicago office to join the DialogTech team. This person will be responsible for leading, directing, motivating, and developing a team of Customer Success Specialists to deliver an extraordinary level of service to DialogTech customers.

Customer Support Manager

Chicago
1 week ago
+28
Kalderos is looking for an experienced Customer Support Manager. In this role you will be accountable for building a strategic customer support model and assisting our leadership team in planning, hiring,  and standing up the customer support function for Kalderos’ products. Also, you will be responsible for leading the customer service activities for Kalderos. This includes responsibility for the daily execution of the customer support processes of order management, account management, incoming call volume  and daily issue resolution as well as the coaching and performance management of their respective team and any relevant third-party vendors.

Head of Customer Support

Chicago
3 days ago
+50
We are currently seeking a highly motivated, customer focused individual to lead our global Customer Support Team. The ideal candidate will have a strong background and a proven track record in developing and scaling Customer Support teams in the SaaS industry in a follow-the-sun model. The candidate will have experience in second line leadership, and international support coverage for a high growth technology company. As a global Customer Support Team, Sprout Social offers 24x7 support coverage for our customers via Chat, Email, Phone and Social. Our Customer Support Team is made up of Customer Advocates (Level 1), Support Engineers (Level 2). We have Customer Advocates across 5 different cities (Chicago, Seattle, San Francisco, Manila and Dublin) and our mission is to create memorable and unparalleled experiences for our customers though every interaction that they have with Sprout Support.

Customer Support Representative (B2B)

Chicago
6 days ago
+21
As the Customer Support Representative, you will support the Director of Enterprise Customer Support with all B2B support needs. The support team handles requests, complaints and feedback via phone and email through Salesforce (including troubleshooting and real time assistance). You are a highly organized go-getter and problem-solver who wants to delight our customers by delivering accurate and quick assistance while maintaining Keeper’s professional client service experience.

Customer Support Representative

Chicago
1 week ago
+37
Provide an exceptional, committed, full life cycle customer experience to our users through phone, email and chat support. Deliver informal and helpful product training to users as needed. Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience. Strive for first-contact resolution with each interaction. Take ownership and tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations. Proactively look for ways to identify trends and improve our processes. Collaborate with other team members to ensure consistent and seamless services to Wyzant customers while also exercising time management and task prioritization. Update customer information in Zendesk during and after each correspondence. Deliver exceptional quality and satisfaction scores. Maintain other individual metrics to the satisfaction of your manager.

Customer Support Associate

Chicago
1 week ago
+33
DigitalMint is seeking a Customer Support Associate to assist and teach our customers about cryptocurrency. You will be answering customer phone calls, emails, and chats, while managing your workflow on our helpdesk system. In this role you will also act as a liaison between the DigitalMint development team and our business partners. YOU are the reason our businesses and customers choose DigitalMint again and again! This role is a fit for you if you love speaking with passionate cryptocurrency enthusiasts and helping customers with their purchases.

Customer Support Specialist

Chicago
2 weeks ago
+15
You are a customer service expert that will serve as the face of our mission-driven organization. You’ll partner with our internal teams and members to deliver long-term solutions that will improve the connectivity of our devices to drive impact and action. As the first responder, it is essential that you are proficient at managing competing priorities and resolving issues as efficiently as possible. You have a passion for complex problem solving and thrive in a culture of innovation. You understand that our technology platforms must be connected and fully operational in order to deliver on our mission of activating the best health outcomes for patients. You take ownership of that responsibility every day.

Customer Support Specialist

Chicago
3 weeks ago
+27
We’re looking for a customer service expert who doesn’t require a script to help our customers send and receive payments. Someone who can delight with promptness, thoroughness, accuracy and maybe an occasional pun or two. We want our customers to rave about their customer service experience like they already rave about our app.

Customer Support Project Management

Chicago
3 weeks ago
+27
If you're passionate about innovating the customer experience, then we want to hear from you. As the Customer Support Project Manager, you will lead projects that support our Customer Service operation. Day-to-day roles include project management and implementation, while helping our amazing teammates be successful as they delight our customers.

Customer Support Manager

Chicago
1 month ago
+45
The Role: Our Client Services team is seeking a Customer Support Manager to manage our Institutional, Advisor and Retail clients. The team provides a central point of contact for external customers to coordinate support queries in relation to various Morningstar platforms and services. The Customer Support Manager will lead process improvement initiatives, demonstrating and promoting strong client advocacy. The role will be based in our Chicago office.

Customer Support Manager Salary ranges

The most common Customer Support Manager salary in Chicago is between $50k - $60k.

Average Customer Support Manager Salary by Company Size

People with the job title Customer Support Manager make the most at companies with 500+ employees, earning $82,038 on average.

Customer Support Manager Salary by gender

The average Customer Support Manager salary for women is $70,550 and the average Customer Support Manager salary for men is $72,607.

Customer Support Manager Salary by Years of Experience

The average salary for a Customer Support Manager with 7+ years of experience is $79,179. The average salary for <1 year of experience is $51,500.

Average Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $43,112
Min: $28K
Max: $62K
Operations Associate $50,023
Min: $30K
Max: $85K
Office Manager $54,394
Min: $20K
Max: $102K
Technical Support $59,462
Min: $36K
Max: $123K
Desktop Support $61,810
Min: $45K
Max: $102K
Sales Operations Analyst $66,788
Min: $40K
Max: $150K
Customer Support Manager $72,899
Min: $37K
Max: $130K
Business Analyst $73,646
Min: $35K
Max: $180K
Client Success Manager $78,691
Min: $37K
Max: $151K
Operations Manager $83,595
Min: $41K
Max: $150K
Business Intelligence Analyst $85,621
Min: $60K
Max: $135K
Marketing Operations Manager $94,477
Min: $50K
Max: $125K
Sales Operations Manager $94,981
Min: $70K
Max: $167K
Senior Business Analyst $95,319
Min: $67K
Max: $135K
Director of Customer Success $122,477
Min: $70K
Max: $190K
Director of Operations $128,692
Min: $82K
Max: $220K
Vice President of Operations $181,471
Min: $130K
Max: $250K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $209,932
Min: $60K
Max: $600K

Skills that affect Customer Support Manager salaries in Chicago

1
Customer Support
5% have this skill
2
Team Training & Development
4% have this skill
3
Operations Management
4% have this skill
4
Business Operations
3% have this skill
5
Account Management Ops
3% have this skill
6
Office Management
2% have this skill

Recent Customer Support Manager salaries in Chicago

$108,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $108,000 with +$10,800 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
Chicago
>10 Reports
$85,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $85,000 with +$10,000 in additional cash compensation
7+ Years of Experience
Male
201-500 Employees
Chicago
1-5 Reports
$70,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $70,000 with +$7,000 in additional cash compensation
5-7 Years of Experience
Female
51-200 Employees
Chicago
$80,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $80,000
3-5 Years of Experience
Prefer not to say
201-500 Employees
Chicago
$70,000
Yearly Salary
A Operations Manager reported a yearly salary of $70,000
5-7 Years of Experience
Female
51-200 Employees
Chicago
$60,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $60,000 with +$10,000 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
Chicago
$120,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $120,000 with +$18,000 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
Chicago
$72,000
Yearly Salary
A Customer Support Lead reported a yearly salary of $72,000
5-7 Years of Experience
Male
11-50 Employees
Chicago
$82,500
Yearly Salary
A Customer Support Manager reported a yearly salary of $82,500 with +$5,000 in additional cash compensation
5-7 Years of Experience
Female
51-200 Employees
Chicago
$55,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $55,000
1-3 Years of Experience
Prefer not to say
51-200 Employees
Chicago
Salaries//Operations//Customer Support Manager