2019 Customer Support Manager Salary Chicago | Built In Chicago
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Customer Support Rep
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Chicago
Chicago

Customer Support Manager salary in Chicago

Average Base Salary in Chicago

$70,364
$4,167
Additional Cash Compensation
$74,531
Total Compensation
Median: $70K
Min: $37K
Max: $130K

How Much Does a Customer Support Manager Make in Chicago?

The average salary for a Customer Support Manager in Chicago is $70,364. The average additional cash compensation for a Customer Support Manager in Chicago is $4,167. The average total compensation for a Customer Support Manager in Chicago is $74,531. Customer Support Manager salaries are based on responses gathered by Built In Chicago from anonymous Customer Support Manager employees in Chicago.

Chicago by the numbers

5,210
Total number of Tech companies in Chicago
147,428
Total number of tech users on Built In Chicago
ALL INFO IS 100% ANONYMOUS & PRIVATE

Customer Support Manager jobs in Chicago
11

Manager.Customer Support

Chicago
4 days ago
+21
As a Customer Support Manager, you will be responsible for providing Technical, Policy, and Procedure guidance to your teams. The Support Manager should have intimate knowledge on all CS process and procedure. On a daily basis, the Support Manager will be responsible for monitoring the specific team’s ticket queues, ensuring that tickets are being scrubbed and assigned in a timely manner. The Support Manager will be responsible for balancing the team’s workload, reassigning tickets as needed due to PTO and scheduled training's. The Support Manager should be organized, attentive to details, and meet all of our department goals and metrics. The Support Manager informs their Manager of issues regarding personnel, performance, client perception, and project status, and works closely with colleagues to ensure consistent, high quality service. The Support Manager is also responsible for the professional development of their reports. 

Customer Support Representative

Chicago
1 week ago
As a customer support representative, you will be part of a small team responsible for managing relationships and providing service to existing and prospective tutors, parents and students. Provide an exceptional, full life cycle customer experience to our users through phone, email and chat support.

Customer Support Manager

Chicago
1 hour ago
+13
COMPANY Truss is a leading online marketplace to help small and medium sized business owners find, tour and lease space.  Our tech-enabled platform and our people help you find the right space for the best price in record time.   Our technology enables business owners to find the right space confidently by comparing spaces in our marketplace. Truss also offers dedicated brokers who act as the point person throughout the seamless process.  Plus,

Customer Support Analyst

Chicago
1 week ago
+16
What You'll Do: Provide technical support & oversight for urgent issues Manage non-urgent issues, coordinating closely with engineering, account management, technical account management Advocate for customer by pushing for swift resolutions Partner with Account Team to respond to prospect inquiries Execute new customer installations Use your deep STATS product & process knowledge to build exhibits for new customer contracts Become product

Customer Support Representative

Chicago
1 week ago
+15
As a Customer Support Representative, you will provide front-line problem solving and document triage directly to customers and prospective customers. In addition, our Customer Support Representatives provide over-the phone training and consultative guidance to customers. Your support efforts will be focused on Litera Microsystems solutions. As a key member of our team, your responsibilities will be focused on answering customer and prospective customer questions related to installation, implementation or standard product usage via the phone or email. In addition, you will assist customers and prospective customers with issues related to their unique implementation of Litera Microsystems products.

Senior Customer Support Manager

Chicago
2 weeks ago
+16
As a Senior Customer Manager at STATS you will be responsible for leading, supervising and mentoring a group of customer support technical resources that are working with clients and product related issues – whether it's answering questions, troubleshooting issues or escalating customer alerts. You will oversee and be a member of the "Best in Class" STATS support team – working to resolve customer issues and to improve customer relationships 24/7/365.

Director of Customer Support

Chicago
2 weeks ago
+48
ActiveCampaign is one of the fastest growing tech companies in Chicago revolutionizing marketing automation. Our software allows all of our users, the power to make smarter business decisions based on data-driven analytics. We are scaling quickly in terms of product, customer, employee and geography. We are looking for an experienced and highly-motivated Director of Customer Support to join us on our mission of helping growing businesses

Customer Support Specialist

Chicago
3 weeks ago
+24
PerkSpot is looking for a new full-time Customer Support Specialist. The Customer Support team loves having a good time while helping all of our customers. We are mission focused and results oriented. This position demands versatility, as we are a fast-paced environment. We are searching for an individual who isn’t just going to get the job ‘done’ but also go above and beyond. We take pride in our customer satisfaction and we are looking for someone that is understanding and patient. You’ll have the opportunity to help shape a customer service team, contribute to our awesome company culture, and improve the level of service we provide. You’ll work various shifts including weekend coverage, all based on business needs.

Customer Support System Operations Manager

Chicago
4 days ago
+47
Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout Social team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics. Meet with external teams, including IT, Data Science, Sales/Success and Engineering. Help set a framework for our company-wide Customer Experience metric dashboard(s). Gain an understanding on current systems, operations and opportunities. Build and advise on 6 month project roadmap for CRM and Channel Management. 

Customer Support Specialist

Chicago
1 day ago
+11
Mobile Doorman, the leading white-label app solution for the multifamily industry, is looking for a Customer Support Specialist to join our growing Client Success team in creating long-term, trusting relationships with our building partners. Tech support is a crucial area of the business where we have a chance to interact directly with our customers and Mobile Doorman team. Customers tend to remember their interactions with support staff more

Customer Support Manager

Chicago
2 weeks ago
Customer Support Manager - Chicago Copado is looking for talented, hardworking individuals with great energy, leadership, and initiative to drive delivery and customer success for one of the fastest growing applications in the Salesforce ecosystem. Copado is a fast-growing organization that believes in it’s people to enable our business to scale and grow. Operating out of WeWork locations around the world, we provide our people with

Customer Support Manager Salary ranges

The most common Customer Support Manager salary in Chicago is between $50k - $60k.

Average Customer Support Manager Salary by Company Size

People with the job title Customer Support Manager make the most at companies with 500+ employees, earning $87,000 on average.

Customer Support Manager Salary by gender

The average Customer Support Manager salary for women is $66,450 and the average Customer Support Manager salary for men is $65,750.

Customer Support Manager Salary by Years of Experience

The average salary for a Customer Support Manager with 7+ years of experience is $68,083. The average salary for <1 year of experience is $51,500.

Average Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $38,489
Min: $30K
Max: $55K
Operations Associate $52,447
Min: $32K
Max: $85K
Office Manager $53,478
Min: $20K
Max: $102K
Technical Support $54,562
Min: $36K
Max: $90K
Desktop Support $57,231
Min: $45K
Max: $75K
Sales Operations Analyst $59,357
Min: $40K
Max: $85K
Client Success Manager $67,339
Min: $37K
Max: $135K
Customer Support Manager $70,364
Min: $37K
Max: $130K
Business Analyst $70,754
Min: $35K
Max: $124K
Operations Manager $82,616
Min: $41K
Max: $150K
Business Intelligence Analyst $87,941
Min: $60K
Max: $135K
Senior Business Analyst $92,400
Min: $67K
Max: $125K
Sales Operations Manager $92,687
Min: $70K
Max: $167K
Marketing Operations Manager $98,740
Min: $50K
Max: $125K
Director of Customer Success $116,567
Min: $70K
Max: $181K
Director of Operations $118,370
Min: $80K
Max: $185K
Vice President of Operations $173,818
Min: $130K
Max: $245K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $241,769
Min: $135K
Max: $600K

Chicago Companies with the Highest Operations Salaries

+48
Mobile, Software
+24
Professional Services, Software
+21
Automotive, Marketing Tech

Skills that affect Customer Support Manager salaries in Chicago

1
Customer Support
9% have this skill
2
Team Training & Development
7% have this skill
3
Operations Management
6% have this skill
4
Business Operations
5% have this skill
5
Account Management Ops
4% have this skill
6
Office Management
4% have this skill

Recent Customer Support Manager salaries in Chicago

$125,000
Yearly Salary
A Manager, Client Operations reported a yearly salary of $125,000
5-7 Years of Experience
Female
11-50 Employees
Chicago
$58,000
Yearly Salary
A Customer Service Supervisor reported a yearly salary of $58,000
7+ Years of Experience
Male
201-500 Employees
Chicago
>10 Reports
$64,000
Yearly Salary
A Assistant Vice President, Marketing and Client Service reported a yearly salary of $64,000 with +$5,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
Chicago
$80,000
Yearly Salary
A Technical Support Manager reported a yearly salary of $80,000 with +$8,000 in additional cash compensation
3-5 Years of Experience
Prefer not to say
500+ Employees
Chicago
1-5 Reports
$70,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $70,000
5-7 Years of Experience
Female
51-200 Employees
Chicago
1-5 Reports
$60,000
Yearly Salary
A Manager, Support Services reported a yearly salary of $60,000
7+ Years of Experience
Male
51-200 Employees
Chicago
1-5 Reports
$101,500
Yearly Salary
A Senior Manager Customer Service reported a yearly salary of $101,500 with +$8,500 in additional cash compensation
7+ Years of Experience
Male
201-500 Employees
Chicago
1-5 Reports
$54,000
Yearly Salary
A Account Manager reported a yearly salary of $54,000
3-5 Years of Experience
Male
500+ Employees
Chicago
$65,000
Yearly Salary
A Support Team Lead reported a yearly salary of $65,000 with +$1,000 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
Chicago
5-10 Reports
$80,000
Yearly Salary
A Manager of Client Support reported a yearly salary of $80,000 with +$8,000 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
Chicago
1-5 Reports
Salaries//Operations//Customer Support Manager
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