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Chicago
Chicago

Customer Support Manager salary in Chicago

Average Base Salary in Chicago

$69,869
$4,467
Additional Cash Compensation
$74,336
Total Compensation
Median: $70K
Min: $37K
Max: $130K

How Much Does a Customer Support Manager Make in Chicago?

The average salary for a Customer Support Manager in Chicago is $69,869. The average additional cash compensation for a Customer Support Manager in Chicago is $4,467. The average total compensation for a Customer Support Manager in Chicago is $74,336. Customer Support Manager salaries are based on responses gathered by Built In Chicago from anonymous Customer Support Manager employees in Chicago.

Chicago by the numbers

5,774
Total number of Tech companies in Chicago
183,678
Total number of tech users on Built In Chicago
ALL INFO IS 100% ANONYMOUS & PRIVATE

Customer Support Manager jobs in Chicago

Customer Support Specialist

Chicago
1 week ago
+14
Operate as a lead point of contact for all incoming customer requests and concerns. Educate and empower our customers to become better users of Scout. Ensure the timely and successful delivery of solutions according to customer needs and objectives. Respond to all questions/concerns related to Scout and escalate to the appropriate team when necessary. Proactively look for solutions to problems and propose improvements to internal teams. Create and update content and documentation for Scout's HelpDesk and User Guides.

Director of Customer Support

Chicago
1 week ago
+14
Scout is hiring a highly motivated Director of Customer Support to join our team in our Chicago office. This is a full-time, high-activity role that will require you to manage 8-10 Customer Support Specialists directly and lead relationships and resolve customer inquiries with cross-functional teams such as Marketing, Product, and Sales. Scout provides training resources and executive mentorship continuously to help you achieve monthly and quarterly goals, with opportunities for increased compensation.

Customer Support Team Lead

Chicago
1 week ago
+21
As a Customer Support Team Lead, you will be responsible for providing technical, policy, and procedural guidance to the Application Analysts and Specialist on the team. The Team Lead should have intimate knowledge of all CS process and procedure. Daily, the Team Lead will be responsible for monitoring the support team’s ticket queues, ensuring that tickets are being scrubbed and assigned in a timely manner. The Team Lead will be responsible for balancing the team’s workload, reassigning tickets as needed due to PTO and scheduled trainings. The Team Lead should be organized, attentive to details, and meet all our department goals and metrics. The Team Lead informs their Manager of issues regarding personnel, performance, customer perception, and project status, and works closely with colleagues to ensure consistent, high quality service.

Customer Support Specialist - Bilingual in Spanish

Chicago
1 week ago
+39
PerkSpot is looking for a new full-time Customer Support Specialist. The Customer Support team loves having a good time while helping all of our customers. We are mission focused and results oriented. This position demands versatility, as we are a fast-paced environment. We are searching for an individual who isn’t just going to get the job ‘done’ but also go above and beyond. We take pride in our customer satisfaction and we are looking for someone that is understanding and patient. You’ll have the opportunity to help shape a customer service team, contribute to our awesome company culture, and improve the level of service we provide. You’ll work various shifts including weekend coverage, all based on business needs.

Customer Support Representative

Chicago
2 weeks ago
+15
As a Customer Support Representative, you will provide front-line problem solving and document triage directly to customers and prospective customers for our software product. In addition, our Customer Support Representatives provide over-the phone training and consultative guidance to customers. Your responsibilities will be focused on answering customer and prospective customer questions related to installation, implementation or standard product usage via the phone or email. In addition, you will assist customers and prospective customers with issues related to their unique implementation of our software products.

VP of Customer Support

Chicago
2 days ago
+17
As the Vice President of Customer Success, you will be responsible for deeply understanding our customers' needs and putting processes in place to ensure our customers are successful. By managing the entire customer journey, including onboarding, implementation, training, customer success, customer support, professional services, renewal, and advocacy, you will directly impact the overall customer experience and our ability to grow and scale Buildout.

Customer Support Specialist

Chicago
2 days ago
+20
We are seeking a tech-savvy and curious individual, who is very organized, proactivity and has an eye for details, all of this in addition to having the ability to work under tight deadlines and face unexpected situations. You will follow SpotMe’s support procedures and incorporate independent problem solving to provide an excellent customer experience to drive long-term customer retention. You will be part of a global team supporting clients across the globe in a follow the sun model. Our Customer Support Agents, also referred to as App Genius by their colleagues, will ensure internal and external clients are provided with an outstanding service that is both efficient and fast.

Customer Support Representative (B2B)

Chicago
1 week ago
As the Customer Support Representative, you will support the Director of Enterprise Customer Success with all B2B support needs. The support team handles requests, complaints and feedback via phone and email through Salesforce (including troubleshooting and real time assistance). You are a highly organized go-getter and problem-solver who wants to delight our customers by delivering accurate and quick assistance while maintaining Keeper’s professional client service experience.

Customer Support Specialist

Chicago
1 week ago
+15
You are a customer service expert that will serve as the face of our mission-driven organization. You’ll partner with our internal teams and members to deliver long-term solutions that will improve the connectivity of our devices to drive impact and action. As the first responder, it is essential that you are proficient at managing competing priorities and resolving issues as efficiently as possible. You have a passion for complex problem solving and thrive in a culture of innovation. You understand that our technology platforms must be connected and fully operational in order to deliver on our mission of activating the best health outcomes for patients. You take ownership of that responsibility every day.

Customer Support Specialist

Chicago
1 week ago
+28
We’re looking for a customer service expert who doesn’t require a script to help our customers send and receive payments. Someone who can delight with promptness, thoroughness, accuracy and maybe an occasional pun or two. We want our customers to rave about their customer service experience like they already rave about our app.

Customer Support Representative

Chicago
2 weeks ago
+27
BigTime Software is looking for an all-star Customer Support Representative in our downtown Chicago office. Our Support Team acts as resident product experts to help our customers successfully use the BigTime platform. We are striving to build one of the most impressive customer service reputations in the industry and we are looking for you to not only to contribute but also enhance our level of service and commitment to our customers.

Customer Support Project Management

Chicago
2 weeks ago
+28
If you're passionate about innovating the customer experience, then we want to hear from you. As the Customer Support Project Manager, you will lead projects that support our Customer Service operation. Day-to-day roles include project management and implementation, while helping our amazing teammates be successful as they delight our customers.

Customer Support Manager Salary ranges

The most common Customer Support Manager salary in Chicago is between $50k - $60k.

Average Customer Support Manager Salary by Company Size

People with the job title Customer Support Manager make the most at companies with 500+ employees, earning $78,329 on average.

Customer Support Manager Salary by gender

The average Customer Support Manager salary for women is $67,253 and the average Customer Support Manager salary for men is $67,297.

Customer Support Manager Salary by Years of Experience

The average salary for a Customer Support Manager with 7+ years of experience is $69,747. The average salary for <1 year of experience is $51,500.

Average Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $42,366
Min: $28K
Max: $62K
Operations Associate $51,540
Min: $32K
Max: $85K
Office Manager $54,061
Min: $20K
Max: $102K
Technical Support $56,182
Min: $36K
Max: $98K
Desktop Support $58,667
Min: $45K
Max: $75K
Sales Operations Analyst $61,210
Min: $40K
Max: $100K
Customer Support Manager $69,869
Min: $37K
Max: $130K
Business Analyst $71,468
Min: $35K
Max: $124K
Client Success Manager $72,486
Min: $37K
Max: $140K
Operations Manager $83,582
Min: $41K
Max: $150K
Business Intelligence Analyst $84,662
Min: $60K
Max: $135K
Senior Business Analyst $93,160
Min: $67K
Max: $130K
Marketing Operations Manager $94,783
Min: $50K
Max: $125K
Sales Operations Manager $95,313
Min: $70K
Max: $167K
Director of Customer Success $120,525
Min: $70K
Max: $190K
Director of Operations $126,221
Min: $82K
Max: $220K
Vice President of Operations $180,313
Min: $130K
Max: $250K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $226,417
Min: $135K
Max: $600K

Skills that affect Customer Support Manager salaries in Chicago

1
Customer Support
6% have this skill
2
Team Training & Development
4% have this skill
3
Operations Management
4% have this skill
4
Account Management Ops
3% have this skill
5
Business Operations
3% have this skill
6
Office Management
2% have this skill

Recent Customer Support Manager salaries in Chicago

$70,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $70,000 with +$7,000 in additional cash compensation
5-7 Years of Experience
Female
51-200 Employees
Chicago
$80,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $80,000
3-5 Years of Experience
Prefer not to say
201-500 Employees
Chicago
$70,000
Yearly Salary
A Operations Manager reported a yearly salary of $70,000
5-7 Years of Experience
Female
51-200 Employees
Chicago
$60,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $60,000 with +$10,000 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
Chicago
$72,000
Yearly Salary
A Customer Support Lead reported a yearly salary of $72,000
5-7 Years of Experience
Male
11-50 Employees
Chicago
$82,500
Yearly Salary
A Customer Support Manager reported a yearly salary of $82,500 with +$5,000 in additional cash compensation
5-7 Years of Experience
Female
51-200 Employees
Chicago
$55,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $55,000
1-3 Years of Experience
Prefer not to say
51-200 Employees
Chicago
$87,674
Yearly Salary
A Customer Support Manager reported a yearly salary of $87,674
7+ Years of Experience
Male
51-200 Employees
Chicago
$61,800
Yearly Salary
A Client Support Team Lead reported a yearly salary of $61,800 with +$7,000 in additional cash compensation
7+ Years of Experience
Female
500+ Employees
Chicago
>10 Reports
$51,500
Yearly Salary
A Team Lead II reported a yearly salary of $51,500 with +$5,000 in additional cash compensation
3-5 Years of Experience
Male
500+ Employees
Chicago
5-10 Reports
Salaries//Operations//Customer Support Manager