Customer Support Manager salary in Chicago

Average Base Salary in Chicago

$74,493
$7,592
Additional Cash Compensation
$82,085
Total Compensation
Median: $74K
Min: $37K
Max: $130K

How Much Does a Customer Support Manager Make in Chicago?

The average salary for a Customer Support Manager in Chicago is $74,493. The average additional cash compensation for a Customer Support Manager in Chicago is $7,592. The average total compensation for a Customer Support Manager in Chicago is $82,085. Customer Support Manager salaries are based on responses gathered by Built In Chicago from anonymous Customer Support Manager employees in Chicago.

Chicago by the numbers

6,154
Total number of Tech companies in Chicago
311,770
Total number of tech users on Built In Chicago
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Customer Support Manager
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Customer Support Manager
Customer Support Rep
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Chicago
Chicago

Customer Support Manager jobs in Chicago

Customer Support Team Lead

Chicago
4 hours ago
+37
We are looking for a passionate and innovative Customer Support Team Lead to grow our customer support team from the ground up. In this role, you will play a critical part in building our customer support program, empowering customers, and driving retention and adoption. In collaboration with various teams such as Customer Success, Relationship Management, Product, and Engineering, your focus will be to understand the needs of our clients and build out scalable support solutions. This role is a great opportunity for someone who is a proactive leader with an analytical mindset and enjoys the fast paced world of SaaS. 

Customer Support Specialist

Chicago
5 hours ago
+52
We are looking for a Customer Support Specialist in our Chicago or Cleveland office to join the DialogTech team. This person will be responsible for providing assistance to clients in a variety of areas including technical support, training, and other related areas. You will need to be someone who can achieve success with promptness thoroughness, and accuracy with every interaction. 

Manager, Customer Support Enablement

Chicago
1 day ago
+51
As the Manager, Customer Support Enablement, you are continuously looking for ways to enable the next level of organizational excellence and aspire to see each of your colleagues achieve their goals and career ambitions. You will partner with Support Leadership to identify, prioritize, deliver, and measure support quality and training programs designed to meet and exceed the needs of our growing and evolving Support department and excellence for the customer experience. You will have a growth mindset that drives learning for you and those around you. You will also collaborate closely with cross-functional teams such as Sales, Customer Success, Sales Operations, Organizational Development, and Marketing.

Customer Support Representative

Chicago
4 days ago
+42
Own user issues through various channels, such as phone, email, live chat, and social, from start to resolution. Use technical ability to master trading platforms, internal tools, and systems. Troubleshoot incoming issues to determine the severity and escalate when needed. Think creatively and passionately about the ways in which we can make every user interaction as meaningful as possible. Contribute to the overall growth and innovation of the company through ideas and participation in collaborative team projects.

Senior Customer Support Representative

Chicago
1 week ago
+56
The Role: Morningstar’s Investment Management seeks a Senior Customer Support Representative to join its team to provide superior service to advisors and their clients. This role will interact extensively with advisors including new and existing advisors to provide a thorough understanding of Morningstar Managed Portfolios custodial processes and supporting operational procedures. The Senior Customer Support Representative works closely with their sales counterparts on advisor retention, issue resolution and continuous process improvement within their assigned territories while always promoting strong client advocacy. This position is based in our Chicago office.

Customer Support Associate

Chicago
2 weeks ago
+37
DigitalMint is seeking a Customer Support Associate to assist and teach our customers about cryptocurrency. You will be answering customer phone calls, emails, and chats, while managing your workflow on our helpdesk system. In this role you will also act as a liaison between the DigitalMint development team and our business partners. YOU are the reason our businesses and customers choose DigitalMint again and again! This role is a fit for you if you love speaking with passionate cryptocurrency enthusiasts and helping customers with their purchases.

Customer Support Engineer - I

Chicago
3 weeks ago
+19
We're building a world class team with the aim of providing polished, professional, technical support of an emerging company and product. Ocient is looking for ultimate team players who are dedicated to improving our product and customer experience with every interaction.  The Ocient team consists of highly technical engineers and understanding the end to end development, sales, and delivery cycle is key to adding unique value to the organization. Our ideal Support Engineer-I  is open to learn, eager to contribute, detailed, passionate and dedicated to representing customers.  The Ocient support team abides by strong mentorship principles and the willingness to take on challenges to grow team and individual skills.  Customer Support Engineers will work directly with customers and act as a technical liaison between the customer and the Engineering team. 

Global Head of Customer Support

Chicago
1 week ago
+56
The Role: The Global Head of Customer Support leads strategy and execution for Morningstar’s client support functions with a focus on simplifying and optimizing support processes and embracing digital transformation to create a best-in class customer experience. Morningstar serves a diverse set of clients including individual investors and B2B clients in Asset Management, Wealth Management, Banking/Capital Markets and Fintech with a mission to empower investor success. These clients work with Morningstar for leading capabilities in investment research, investment data, software solutions, analytics, index solutions, investment management, retirement solutions and other capabilities. The scope of the role includes leadership of the global, multi-channel Customer Support function across all geographies including Americas, EMEA and APAC and across all product lines with a primary focus on our software, data, research and Morningstar.com business units. This position is located in our Chicago office and approximately 25% travel is expected (when travel conditions improve).  

Customer Support Specialist

West Suburbs
1 week ago
+16
The Company Literacy Resources is an educational publishing organization that offers a Pre-Kindergarten to 2nd Grade literacy curriculum that is currently taught in more than 24,000 schools in the United States, Australia, and Canada, with plans to expand to additional countries. In addition to selling a teacher-friendly 35- week Phonemic Awareness curriculum, flashcards, and other materials, Literacy Resources offers professional development

Customer Support Manager Salary ranges

The most common Customer Support Manager salary in Chicago is between $60k - $70k.

Average Customer Support Manager Salary by Company Size

People with the job title Customer Support Manager make the most at companies with 501-1,000 employees, earning $85,753 on average.

Customer Support Manager Salary by gender

The average Customer Support Manager salary for women is $74,161 and the average Customer Support Manager salary for men is $72,607.

Customer Support Manager Salary by Years of Experience

The average salary for a Customer Support Manager with 7+ years of experience is $81,513. The average salary for <1 year of experience is $51,500.

Average Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $44,273
Min: $28K
Max: $70K
Operations Associate $52,422
Min: $30K
Max: $100K
Office Manager $55,837
Min: $20K
Max: $102K
Technical Support $60,191
Min: $1K
Max: $123K
Desktop Support $61,810
Min: $45K
Max: $102K
Sales Operations Analyst $66,761
Min: $40K
Max: $150K
Customer Support Manager $73,910
Min: $37K
Max: $130K
Client Success Manager $77,649
Min: $37K
Max: $190K
Business Intelligence Analyst $84,880
Min: $60K
Max: $135K
Operations Manager $86,104
Min: $41K
Max: $175K
Marketing Operations Manager $95,213
Min: $50K
Max: $130K
Senior Business Analyst $96,153
Min: $69K
Max: $150K
Sales Operations Manager $98,548
Min: $70K
Max: $167K
Director of Customer Success $121,995
Min: $60K
Max: $190K
Director of Operations $130,580
Min: $82K
Max: $220K
Business Analyst $136,017
Min: $35K
Max: $6614K
Vice President of Care $177,818
Min: $110K
Max: $210K
Vice President of Operations $183,864
Min: $130K
Max: $275K
COO (Chief Operating Officer) $219,942
Min: $60K
Max: $600K

Skills that affect Customer Support Manager salaries in Chicago

1
Customer Support
4% have this skill
2
Team Training & Development
3% have this skill
3
Operations Management
3% have this skill
4
Business Operations
3% have this skill
5
Account Management Ops
2% have this skill
6
Office Management
2% have this skill

Recent Customer Support Manager salaries in Chicago

$87,550
Yearly Salary
A Customer Success Manager reported a yearly salary of $87,550 with +$28,333 in additional cash compensation
3-5 Years of Experience
Female
501-1,000 Employees
Chicago
$50,000
Yearly Salary
A Associate Customer Success Manager reported a yearly salary of $50,000 with +$5,000 in additional cash compensation
1-3 Years of Experience
Female
501-1,000 Employees
Chicago
$65,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $65,000
5-7 Years of Experience
Female
11-50 Employees
Chicago
$78,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $78,000
3-5 Years of Experience
Female
501-1,000 Employees
Chicago
$65,000
Yearly Salary
A Customer Service Manager reported a yearly salary of $65,000
5-7 Years of Experience
Female
51-200 Employees
Chicago
$107,181
Yearly Salary
A Manager, Technical Client Services reported a yearly salary of $107,181 with +$16,077 in additional cash compensation
7+ Years of Experience
Female
501-1,000 Employees
Chicago
1-5 Reports
$100,000
Yearly Salary
A Sr. Manager reported a yearly salary of $100,000 with +$15,000 in additional cash compensation
3-5 Years of Experience
Female
501-1,000 Employees
Chicago
>10 Reports
$108,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $108,000 with +$10,800 in additional cash compensation
7+ Years of Experience
Male
501-1,000 Employees
Chicago
>10 Reports
$85,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $85,000 with +$10,000 in additional cash compensation
7+ Years of Experience
Male
201-500 Employees
Chicago
1-5 Reports
$70,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $70,000 with +$7,000 in additional cash compensation
5-7 Years of Experience
Female
51-200 Employees
Chicago
Salaries//Operations//Customer Support Manager