Operations
Content
Data + Analytics
Design + UX
Dev + Engineer
Finance
HR
Marketing
Operations
Product
Project Mgmt
Sales
Customer Support Rep
Account Executive
Account Manager
Accountant
Analytics Manager
Android Developer
Art Director
Automation Engineer
Brand Manager
Budget Analyst
Business Analyst
Business Development Manager
Business Development Representative
Business Intelligence Analyst
Business Intelligence Developer
Business Intelligence Manager
CCO (Chief Creative Officer)
CFO (Chief Financial Officer)
CIO (Chief Information Officer)
Client Success Manager
CMO (Chief Marketing Officer)
Community Manager
Content Manager
Content Marketing Manager
Content Strategist
Controller
COO (Chief Operating Officer)
Copywriter
CPO (Chief Product Officer)
Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
Data Engineer
Data Scientist
Design Director
Desktop Support
DevOps Engineer
Digital Marketing Manager
Director of Analytics
Director of Customer Success
Director of Marketing
Director of Operations
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Email Marketing Manager
Engineering Manager
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Finance Director
Financial Analyst
Front End Developer
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HR Director
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Implementation Manager
Implementation Specialist
Inside Sales Manager
Inside Sales Representative
iOS Developer
Marketing Associate
Marketing Coordinator
Marketing Manager
Marketing Operations Manager
Office Manager
Operations Associate
Operations Manager
Principal Software Engineer
Product Analyst
Product Designer
Product Manager
Product Marketing Manager
Product Owner
Project Coordinator
Project Manager
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QA Analyst
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Sales Director
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Scrum Master
Security Engineer
Senior Accountant
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Senior Recruiter
Senior Software Engineer
Senior Technical Writer
Senior UI Designer
Senior UX Designer
SEO Manager
SEO Specialist
Social Media Manager
Software Engineer
Software Test Engineer
Technical Project Manager
Technical Recruiter
Technical Support
Technical Writer
UI Designer
UX Designer
Vice President of Care
Vice President of Engineering
Vice President of Finance
Vice President of Human Resources
Vice President of Marketing
Vice President of Operations
Vice President of Product
Vice President of Sales
Visual Designer
Chicago
Chicago

Customer Support Rep salary in Chicago

Average Base Salary in Chicago

$42,366
$3,979
Additional Cash Compensation
$46,345
Total Compensation
Median: $42K
Min: $28K
Max: $62K

How Much Does a Customer Support Rep Make in Chicago?

The average salary for a Customer Support Rep in Chicago is $42,366. The average additional cash compensation for a Customer Support Rep in Chicago is $3,979. The average total compensation for a Customer Support Rep in Chicago is $46,345. Customer Support Rep salaries are based on responses gathered by Built In Chicago from anonymous Customer Support Rep employees in Chicago.

Chicago by the numbers

5,773
Total number of Tech companies in Chicago
183,640
Total number of tech users on Built In Chicago
ALL INFO IS 100% ANONYMOUS & PRIVATE

Customer Support Rep jobs in Chicago

SYSTEMS SUPPORT SPECIALIST – HELP DESK

Chicago
4 weeks ago
+48
We are a supportive and talented Help Desk team who are always thinking about improving the IT experience. Our team automates and innovates crummy corporate IT practices of yore, to simplify both our associates' lives and our own lives. We practice Scrum and Agile project management methodologies to refine and elevate our workflows. With our IT product and service strategy, deep understanding of the company's needs, and tight team collaboration, we look to become the IT dream team. Our leaders believe in developing themselves, giving the resources required to be successful, and fostering each individual. For the Systems Support Specialist role, you'll be responsible for assisting our associates in Chicago by keeping macOS and Windows computers in top working condition and resolving their issues within our SLAs. Strong technical, organizational, and teamwork skills are vital to the success of the role. We are a team of achievers, and you'll be expected of the same.

Sr. Manager, Help Desk Technology Performance

Chicago
17 hours ago
+26
· Develop and implement strategic restaurant technology processes that increase the quality, service, performance and value of the technology help desk to US McDonald’s restaurants. · Lead business relationships with Help Desk suppliers to guide and influence successful delivery of service to the US restaurant system in accordance with supplier level agreements/contracts. · Participate in corporate initiatives and/or lead department initiatives or mission critical projects with limited direction that pertain to support. Key customers include multi-functional teams within US IT, USORT, Field (FIDs, OTMs, OTPs), Operations, Product Development Teams, Deployment Services, Owner/Operators and Suppliers.

Customer Support Specialist

Chicago
1 week ago
+14
Operate as a lead point of contact for all incoming customer requests and concerns. Educate and empower our customers to become better users of Scout. Ensure the timely and successful delivery of solutions according to customer needs and objectives. Respond to all questions/concerns related to Scout and escalate to the appropriate team when necessary. Proactively look for solutions to problems and propose improvements to internal teams. Create and update content and documentation for Scout's HelpDesk and User Guides.

Director of Customer Support

Chicago
1 week ago
+14
Scout is hiring a highly motivated Director of Customer Support to join our team in our Chicago office. This is a full-time, high-activity role that will require you to manage 8-10 Customer Support Specialists directly and lead relationships and resolve customer inquiries with cross-functional teams such as Marketing, Product, and Sales. Scout provides training resources and executive mentorship continuously to help you achieve monthly and quarterly goals, with opportunities for increased compensation.

Customer Support Team Lead

Chicago
1 week ago
+21
As a Customer Support Team Lead, you will be responsible for providing technical, policy, and procedural guidance to the Application Analysts and Specialist on the team. The Team Lead should have intimate knowledge of all CS process and procedure. Daily, the Team Lead will be responsible for monitoring the support team’s ticket queues, ensuring that tickets are being scrubbed and assigned in a timely manner. The Team Lead will be responsible for balancing the team’s workload, reassigning tickets as needed due to PTO and scheduled trainings. The Team Lead should be organized, attentive to details, and meet all our department goals and metrics. The Team Lead informs their Manager of issues regarding personnel, performance, customer perception, and project status, and works closely with colleagues to ensure consistent, high quality service.

Customer Service Loan Servicing

Chicago
2 weeks ago
+23
Our Customer Service Loan Servicing Coordinators will predominantly handle routine inbound calls to address borrower concerns and inquiries. Some outbound calls or emails may be required to follow through with resolution of issues. Coordinators will need to process basic payment transactions, document calls, respond to customer, investor, or other 3rd party inquiries, research and/or prepare documentation, or analyze requests in accordance with established guidelines and determine appropriate course of action.

Customer Service Loan Servicing

Chicago
2 months ago
+23
Our Customer Service Loan Servicing Coordinators will predominantly handle routine inbound calls to address borrower concerns and inquiries. Some outbound calls or emails may be required to follow through with resolution of issues. Coordinators will need to process basic payment transactions, document calls, respond to customer, investor, or other 3rd party inquiries, research and/or prepare documentation, or analyze requests in accordance with established guidelines and determine appropriate course of action.

Customer Support Specialist - Bilingual in Spanish

Chicago
1 week ago
+39
PerkSpot is looking for a new full-time Customer Support Specialist. The Customer Support team loves having a good time while helping all of our customers. We are mission focused and results oriented. This position demands versatility, as we are a fast-paced environment. We are searching for an individual who isn’t just going to get the job ‘done’ but also go above and beyond. We take pride in our customer satisfaction and we are looking for someone that is understanding and patient. You’ll have the opportunity to help shape a customer service team, contribute to our awesome company culture, and improve the level of service we provide. You’ll work various shifts including weekend coverage, all based on business needs.

Customer Support Representative

Chicago
2 weeks ago
+15
As a Customer Support Representative, you will provide front-line problem solving and document triage directly to customers and prospective customers for our software product. In addition, our Customer Support Representatives provide over-the phone training and consultative guidance to customers. Your responsibilities will be focused on answering customer and prospective customer questions related to installation, implementation or standard product usage via the phone or email. In addition, you will assist customers and prospective customers with issues related to their unique implementation of our software products.

Technical Support Representative (TSR)

Chicago
2 days ago
+13
As a Technical Support Representative, you will answer and/or escalate all support tickets via email and scheduled phone calls. Write and update technical documentation to support new features released by Returnly’s product team. Be an ambassador for your customers: Write feature request and bug tickets that support their long-term success on Returnly’s platform. Collaborate with external partners and vendors when a challenge merits third-party involvement. Work cross-functionally with Returnly’s Product, Engineering, & Go-To-Market teams to identify root cause and solve technical issues. Develop and improve support processes as Returnly scales the Support team.

Customer Support Representative (B2B)

Chicago
1 week ago
As the Customer Support Representative, you will support the Director of Enterprise Customer Success with all B2B support needs. The support team handles requests, complaints and feedback via phone and email through Salesforce (including troubleshooting and real time assistance). You are a highly organized go-getter and problem-solver who wants to delight our customers by delivering accurate and quick assistance while maintaining Keeper’s professional client service experience.

Customer Support Representative

Chicago
2 weeks ago
+27
BigTime Software is looking for an all-star Customer Support Representative in our downtown Chicago office. Our Support Team acts as resident product experts to help our customers successfully use the BigTime platform. We are striving to build one of the most impressive customer service reputations in the industry and we are looking for you to not only to contribute but also enhance our level of service and commitment to our customers.

Customer Support Rep Salary ranges

The most common Customer Support Rep salary in Chicago is between $40k - $50k.

Average Customer Support Rep Salary by Company Size

People with the job title Customer Support Rep make the most at companies with 1-10 employees, earning $48,000 on average.

Customer Support Rep Salary by gender

The average Customer Support Rep salary for women is $41,067 and the average Customer Support Rep salary for men is $45,272.

Customer Support Rep Salary by Years of Experience

The average salary for a Customer Support Rep with 7+ years of experience is $40,333. The average salary for <1 year of experience is $38,200.

Average Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $42,366
Min: $28K
Max: $62K
Operations Associate $51,540
Min: $32K
Max: $85K
Office Manager $54,061
Min: $20K
Max: $102K
Technical Support $56,182
Min: $36K
Max: $98K
Desktop Support $58,667
Min: $45K
Max: $75K
Sales Operations Analyst $61,210
Min: $40K
Max: $100K
Customer Support Manager $69,869
Min: $37K
Max: $130K
Business Analyst $71,468
Min: $35K
Max: $124K
Client Success Manager $72,486
Min: $37K
Max: $140K
Operations Manager $83,582
Min: $41K
Max: $150K
Business Intelligence Analyst $84,662
Min: $60K
Max: $135K
Senior Business Analyst $93,160
Min: $67K
Max: $130K
Marketing Operations Manager $94,783
Min: $50K
Max: $125K
Sales Operations Manager $95,313
Min: $70K
Max: $167K
Director of Customer Success $120,525
Min: $70K
Max: $190K
Director of Operations $126,221
Min: $82K
Max: $220K
Vice President of Operations $180,313
Min: $130K
Max: $250K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $226,417
Min: $135K
Max: $600K

Skills that affect Customer Support Rep salaries in Chicago

1
Customer Support
9% have this skill
2
Team Training & Development
4% have this skill
3
Account Management Ops
3% have this skill
4
Business Operations
3% have this skill
5
Operations Management
2% have this skill
6
Office Management
2% have this skill

Recent Customer Support Rep salaries in Chicago

$45,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $45,000
1-3 Years of Experience
Male
51-200 Employees
Chicago
$49,000
Yearly Salary
A Training Specialist reported a yearly salary of $49,000
1-3 Years of Experience
Male
51-200 Employees
Chicago
$40,000
Yearly Salary
A Customer Support Representative reported a yearly salary of $40,000
1-3 Years of Experience
Male
201-500 Employees
Chicago
$45,000
Yearly Salary
A Hospitality Manager reported a yearly salary of $45,000
1-3 Years of Experience
Prefer not to say
51-200 Employees
Chicago
$56,919
Yearly Salary
A Customer Support Rep reported a yearly salary of $56,919 with +$1,707 in additional cash compensation
3-5 Years of Experience
Prefer not to say
51-200 Employees
Chicago
$31,200
Yearly Salary
A Customer Service Representative reported a yearly salary of $31,200 with +$1,200 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
Chicago
$45,000
Yearly Salary
A Customer Experience Associate reported a yearly salary of $45,000 with +$2,500 in additional cash compensation
1-3 Years of Experience
Prefer not to say
51-200 Employees
Chicago
$43,000
Yearly Salary
A Customer Service Advocate reported a yearly salary of $43,000
1-3 Years of Experience
Female
201-500 Employees
Chicago
$62,000
Yearly Salary
A Application Support Specialist reported a yearly salary of $62,000
1-3 Years of Experience
Male
11-50 Employees
Chicago
$47,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $47,000
3-5 Years of Experience
Male
500+ Employees
Chicago
Salaries//Operations//Customer Support Rep