Director of Customer Success Salary Chicago: Updated 2018 | Built In Chicago
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Chicago
Chicago

Director of Customer Success salary in Chicago

Average Base Salary in Chicago

$119,346
$18,200
Additional Cash Compensation
$137,546
Total Compensation
Median: $119K
Min: $70K
Max: $181K

How Much Does a Director of Customer Success Make in Chicago?

The average salary for a Director of Customer Success in Chicago is $119,346. The average additional cash compensation for a Director of Customer Success in Chicago is $18,200. The average total compensation for a Director of Customer Success in Chicago is $137,546. Director of Customer Success salaries are based on responses gathered by Built In Chicago from anonymous Director of Customer Success employees in Chicago.

Chicago by the numbers

5,118
Total number of Tech companies in Chicago
131,825
Total number of tech users on Built In Chicago
ALL INFO IS 100% ANONYMOUS & PRIVATE

Chicago Companies with the Highest Operations Salaries

+24
Mobile, Software
+11
Consumer Web, Fintech
+21
Automotive, Marketing Tech

Director of Customer Success Salary ranges

The most common Director of Customer Success salary in Chicago is between $120k - $130k.

Average Director of Customer Success Salary by Company Size

People with the job title Director of Customer Success make the most at companies with 500+ employees, earning $128,143 on average.

Director of Customer Success Salary by gender

The average Director of Customer Success salary for women is $122,333 and the average Director of Customer Success salary for men is $80,000.

Director of Customer Success Salary by Years of Experience

The average salary for a Director of Customer Success with 7+ years of experience is $112,333.

Average Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $37,505
Min: $33K
Max: $42K
Technical Support $49,740
Min: $36K
Max: $86K
Office Manager $51,143
Min: $20K
Max: $65K
Desktop Support $58,167
Min: $45K
Max: $75K
Operations Associate $58,467
Min: $37K
Max: $96K
Sales Operations Analyst $58,600
Min: $40K
Max: $80K
Client Success Manager $60,863
Min: $40K
Max: $93K
Customer Support Manager $65,967
Min: $37K
Max: $130K
Business Analyst $69,288
Min: $35K
Max: $124K
Operations Manager $86,929
Min: $55K
Max: $150K
Business Intelligence Analyst $89,929
Min: $60K
Max: $135K
Senior Business Analyst $92,500
Min: $67K
Max: $125K
Sales Operations Manager $92,681
Min: $70K
Max: $167K
Marketing Operations Manager $103,422
Min: $80K
Max: $125K
Director of Operations $117,667
Min: $85K
Max: $167K
Director of Customer Success $119,346
Min: $70K
Max: $181K
Vice President of Operations $177,800
Min: $130K
Max: $245K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $204,750
Min: $150K
Max: $275K

Director of Customer Success jobs in Chicago
40

Bento Customer Success/Support

Chicago
2 days ago
+12
THE OPPORTUNITY: At Bento, we believe that there’s a better, more inclusive way for small businesses to access the financial services they need. A key component of our strategy is to provide world-class support to our customers to ensure they’re getting the most out of our products. We genuinely care about our customers and are dedicated to providing them the best possible product and experience at each and every touchpoint. To help execute on

Customer Success Manager

Chicago
3 days ago
+16
As an Office Customer Success Manager, you will manage relationships with a wide range of new and existing financial advisors using the Morningstar Office product. You will provide world-class support and service to our clients by understanding how our clients use our solutions to drive their business, train clients on the product, and assist them in implementing the product into their day-to-day business. You will also work closely with sales counterparts on client retention and additional revenue opportunities. This position requires occasional client-facing travel within an assigned territory and is based in the Chicago office.

Customer Success Manager - Legal

Chicago
5 days ago
+14
iManage LLC is searching for a Cloud Services Manager – Cloud Onboarding to be responsible for the day to day iManage Cloud Customer Portfolio deployment planning, management including overall Cloud customer satisfaction and reference-ability. This position will be responsible for Cloud customer account administration, support, and direction while ensuring day-to-day operational success. In addition, the Cloud Services Manager interfaces directly and provides guidance to the iManage Cloud customer’s implementation services provider (iManage Partners), including key stakeholders such as the project manager, business sponsor, networking, and operations teams to ensure iManage Cloud onboarding success. This position will work closely with the internal iManage team such as Cloud Operations and Cloud Support team to ensure continuity when a customer transitions from implementation to ongoing operations in the iManage Cloud. This position also interfaces directly with iManage pre-sales, sales, legal, cloud operations, technical support and engineering teams on behalf of the iManage Cloud customer and is ultimately responsible for overall iManage Cloud customer care.

Customer Success Manager

Chicago
1 week ago
+21
The Customer Success Manager is responsible for monitoring customer data to identify and address potential issues. His/Her responsibilities include (but are not limited to): onboarding new products, introducing new features, overseeing the upgrade process, and ensuring the resolution of customer issues.

Head of Customer Success

Chicago
2 weeks ago
+24
Sprout Social is looking for a strategic and experienced Customer Success leader who is passionate about building and leading teams that are responsible for customer adoption, retention, growth and success. The ideal candidate will have a strong background and a proven track record in developing and scaling Customer Success programs in the SaaS industry. The candidate will have experience in second line leadership and will inherently see the

Director of Customer Success

Chicago
1 week ago
+18
You will lead a team of experienced managers, and together, execute a customer success strategy that is growing in global reach. You will work closely with Sales and Product Support leaders to ensure an excellent customer journey. You will own the retention goals and strive to ensure cross-sell and expansion opportunities are achieved across the customer base.

Customer Success Director

Chicago
6 days ago
+21
We’re excited to be building our Customer Success team at Signal! We are seeking candidates who are charismatic, consultative and passionate about the Identity landscape. Our ideal Customer Success Managers have some SaaS in their background and know how to grow and develop our accounts, set and manage service expectations, provide broad AdTech industry expertise, and build deep relationships with our customers.

Client Success Director - Gold

Chicago
5 days ago
+24
PowerReviews is looking for a Client Success Director who will consult with our clients to produce measurable results utilizing our social commerce solution. You will work with strategic clients and be responsible for managing the overall client relationship with a portfolio of accounts. We are looking for a motivated individual who is an experienced leader, adept at developing strong relationships with clients at both the strategic and tactical level, while having the technical prowess for understanding all aspects of the our solution. You have to be the type of person that craves a challenge and enjoys working in a fast-paced environment where meeting and exceeding high expectations are a part of the job. This role requires proactive engagement with our customers including strategic planning, relationship management and the ability to explain solutions to our customers to deliver product adoption and customer retention. This is not a sales position but a relationship management position.

Client Success Director - Platinum

Chicago
3 weeks ago
+24
The role requires proactive engagement with our customers including strategic planning, relationship management and the ability to explain solutions to our customers to deliver product adoption and customer retention. This is not a sales position but a relationship management position. This person is ultimately responsible for owning the long-term relationship with our clients, and is motivated by client retention, providing business solutions and identifying opportunities to extend products and services into the client account. Additionally, they have the ability to wear multiple hats.

Customer Success Operations Manager

Chicago
3 hours ago
+17
About Showpad  At Showpad, personalities and cultures connect across oceans to create something extraordinary. As a top 10 software company in the Inc. 5,000 Europe list, Showpad is changing the game when it comes to sales enablement. Our employees create the engagement and impact that drives our success as we expand globally. In the morning, we’re drinking San Francisco cold brew coffee with a side of Portland doughnuts – English scones for

Customer Success Associate

Chicago
11 hours ago
+16
The Customer Success Associate will work alongside a team of Associates to provide both proactive and reactive support to our customer base. This individual will not own a book of customers but, instead, will share responsibility for providing strategic support to our customer base along with his/her team. Ultimately this individual will be tasked with helping our customers effectively utilize the Hireology platform/process which, by result, will lead to better hiring decisions.

Customer Success Specialist - Ergonomics

Chicago
4 days ago
+12
The Opportunity: Located in our office in Chicago, IL (preferred) or Ann Arbor, MI office, the Customer Success Specialist - Ergonomics plays a significant role in ensuring client services expectations are met and then some. The Customer Success Specialist - Ergonomics owns client accounts in our various Ergonomics software platforms (Humantech) and collaborates with other departments to ensure services projects are delivered timely, according

Recent Director of Customer Success salaries in Chicago

$120,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $120,000 with +$20,000 in additional cash compensation
5-7 Years of Experience
Female
201-500 Employees
Chicago
$127,500
Yearly Salary
A Director Customer Success reported a yearly salary of $127,500 with +$15,000 in additional cash compensation
201-500 Employees
Chicago
$130,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $130,000
7+ Years of Experience
Female
51-200 Employees
Chicago
$70,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $70,000 with +$30,000 in additional cash compensation
1-3 Years of Experience
Male
11-50 Employees
Chicago
$90,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $90,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Male
51-200 Employees
Chicago
$117,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $117,000 with +$6,000 in additional cash compensation
7+ Years of Experience
Female
1-10 Employees
Chicago
$100,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $100,000
500+ Employees
Chicago
$100,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $100,000
500+ Employees
Chicago
$105,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $105,000
500+ Employees
Chicago
$105,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $105,000
500+ Employees
Chicago
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