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Chicago
Chicago

Director of Customer Success salary in Chicago

Average Base Salary in Chicago

$120,525
$26,900
Additional Cash Compensation
$147,425
Total Compensation
Median: $121K
Min: $70K
Max: $190K

How Much Does a Director of Customer Success Make in Chicago?

The average salary for a Director of Customer Success in Chicago is $120,525. The average additional cash compensation for a Director of Customer Success in Chicago is $26,900. The average total compensation for a Director of Customer Success in Chicago is $147,425. Director of Customer Success salaries are based on responses gathered by Built In Chicago from anonymous Director of Customer Success employees in Chicago.

Chicago by the numbers

5,844
Total number of Tech companies in Chicago
191,681
Total number of tech users on Built In Chicago
ALL INFO IS 100% ANONYMOUS & PRIVATE

Director of Customer Success jobs in Chicago

Director, Client Success

Chicago
2 days ago
+42
We are seeking an experienced and driven Director of Client Success to lead our established account management team across Lumere’s entire portfolio of existing accounts. You’ll work closely with our team of Executive Partners to define and execute strategies to maximize growth, retention, satisfaction, and engagement; and partner with cross-functional leaders to ensure effective execution of the desired strategy at each account.

Customer Success Rep

Chicago
2 days ago
Role(s) Overview: The customer success rep (CSR) will respond to member and partner questions via phone, e-mail and text.  They will review, log and resolve or escalate member/partner application questions and technical issues with a 3-month goal of reaching 85% first contact resolution. They will also work with the technical, sales and leadership teams to update, create and facilitate improvements to the customer service (member & partner)

Customer Success Manager

Chicago
4 days ago
+26
We are a young and unconventional software company created in 2011 by experienced pricing software and pricing consulting professionals. Our vision is to become and stay the leading SaaS pricing and CPQ solution provider. We are an agile company that brings good ideas to life quickly and is committed to market-driven innovation. Our solutions are very flexible allowing us to support a diverse customer base across industries and sizes with brands

Customer Success Specialist

Chicago
5 days ago
+39
We are looking for a Customer Success Specialist to support our amazing customers! You will be accountable for making sure our customers have world-class customer experience. This is a critical role in the organization and embodies on of our core values to Obsess over the Customer. You own the success from implementation through the ongoing lifecycle of the relationship. This requires working across the organization including, but not limited to, the following functions: customer business reviews, ongoing feedback loop to Product, and customer education.

Customer Success Manager

Chicago
5 days ago
+39
We are looking for a Customer Success Manager to support our amazing North American customers! You will be accountable for making sure our customers have world-class customer experience. This is a critical role in the organization and embodies on of our core values to Obsess over the Customer. You own the success from implementation through the ongoing lifecycle of the relationship. This requires working across the organization including, but not limited to, the following functions: customer business reviews, ongoing feedback loop to Product, and customer education.

Senior Customer Success Manager

Chicago
5 days ago
+25
Scout RFP is looking for a highly motivated individual to join its Customer Success team to help clients achieve their goals with the Scout product. Strategic Customer Success Managers oversee our Enterprise customers throughout their lifecycle, including supporting their initial onboarding, presenting Scout RFP to customer users for expansion and training, and strategizing with decision makers and champions to determine how Scout can drive optimum value for their team. You will be a strategic and trusted advisor to Scout’s largest enterprise customers, discovering their business needs and pains, and coaching them on how to resolve those within Scout.

Customer Success Manager (USA)

Chicago
1 week ago
+26
Manage the implementation of new use cases, best practices and functionality to expand existing accounts.  Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement. Overall responsible for customer health, growth and satisfaction.  Build and execute an account specific relationship framework, through QBR (onsite/remote) ongoing value proposition and periodic meeting. Leverage your product knowledge and experience to ensure customer receives the up-most value of Bringg's product. Collaborate with Sales to ensure customers' contract renewal. 

Senior Customer Success Manager

Chicago
1 week ago
+47
The Senior Customer Success Manager is responsible first and foremost for the happiness of our customers. As a named Senior Customer Success Manager for our customers you are their lifeline to our organization. For this particular role, we are looking for a self starter who feels at ease taking on a consultative selling approach to drive and secure revenue, as well as mitigating the risk of churn of our client base. You will be able to sell ideas confidently in a fast paced, transactional environment. And will be tasked with keeping things simple, organized and clear – even in the most complex situations – so that we can grow together.

Customer Success Manager

Chicago
1 week ago
+24
As a successful Customer Success Manager at Stats Perform, you'll be responsible for ensuring the success of Stats Perform's products within a designated book of accounts. You will do this by building and managing meaningful client relationships with a consultative approach, allowing you to work closely with the customer in defining and delivering on their strategic goals. You'll leverage these relationships and your knowledge of your clients' business – along with your knowledge of the sports industry and of Stats Perform's product suites – to ensure that clients are receiving the maximum value of their licensed products and recognizing return on their investment with Stats Perform.

Customer Success Analyst

Chicago
1 week ago
+24
As a Customer Success Analyst at Stats Perform, you'll work to support the company's Customer Success initiatives within your local Customer Success team's geography and portfolio of accounts. This work includes management of the regions Account Health Scoring initiative, overseeing the Customer NPS Survey rollout and follow-up, building team collateral, and helping to manage a global account & product communication program.

Customer Success Team Lead

Chicago
1 week ago
+24
 As a CSM, you'll be responsible for ensuring the success of Stats Perform's products within a designated book of accounts. You will do this by building and managing meaningful client relationships with a consultative approach, allowing you to work closely with the customer in defining and delivering on their strategic goals. You'll leverage these relationships and your knowledge of your clients' business – along with your knowledge of the sports industry and of Stats Perform's product suites – to ensure that clients are receiving the maximum value of their licensed products and recognizing return on their investment with Stats Perform.

Customer Success Manager (Federal)

Chicago
2 weeks ago
+36
About The Role Please note that this position is based out of the D.C. Metro Area. The Customer Success Manager works to engage, retain, and enable our customers to maximize the full value of Yello’s solutions. As the trusted advisor and advocate for our customers, the Customer Success Manager manages the overall relationship with assigned customers throughout the post-sales lifecycle. The CSM is responsible guiding customers to success and

Director of Customer Success Salary ranges

The most common Director of Customer Success salary in Chicago is between $120k - $130k.

Average Director of Customer Success Salary by Company Size

People with the job title Director of Customer Success make the most at companies with 500+ employees, earning $130,636 on average.

Director of Customer Success Salary by gender

The average Director of Customer Success salary for women is $120,800 and the average Director of Customer Success salary for men is $111,500.

Director of Customer Success Salary by Years of Experience

The average salary for a Director of Customer Success with 7+ years of experience is $121,222.

Average Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $42,598
Min: $28K
Max: $62K
Operations Associate $50,111
Min: $30K
Max: $85K
Office Manager $54,718
Min: $20K
Max: $102K
Desktop Support $61,810
Min: $45K
Max: $102K
Technical Support $62,662
Min: $36K
Max: $160K
Sales Operations Analyst $67,300
Min: $40K
Max: $150K
Customer Support Manager $71,469
Min: $37K
Max: $130K
Business Analyst $73,684
Min: $35K
Max: $180K
Client Success Manager $77,543
Min: $37K
Max: $140K
Operations Manager $83,556
Min: $41K
Max: $150K
Business Intelligence Analyst $85,648
Min: $60K
Max: $135K
Marketing Operations Manager $94,477
Min: $50K
Max: $125K
Sales Operations Manager $94,981
Min: $70K
Max: $167K
Senior Business Analyst $95,252
Min: $67K
Max: $135K
Director of Customer Success $120,525
Min: $70K
Max: $190K
Director of Operations $128,268
Min: $82K
Max: $220K
Vice President of Operations $180,313
Min: $130K
Max: $250K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $209,932
Min: $60K
Max: $600K

Skills that affect Director of Customer Success salaries in Chicago

1
Account Management Ops
1% have this skill
2
Team Training & Development
1% have this skill
3
Business Operations
1% have this skill
4
Customer Support
1% have this skill
5
Operations Management
0% have this skill
6
IT Support
0% have this skill

Recent Director of Customer Success salaries in Chicago

$110,000
Yearly Salary
A Director of Client Services reported a yearly salary of $110,000
5-7 Years of Experience
Female
500+ Employees
Chicago
$120,000
Yearly Salary
A Director of Client Services reported a yearly salary of $120,000
7+ Years of Experience
Male
11-50 Employees
Chicago
1-5 Reports
$90,000
Yearly Salary
A Director of Enterprise Accounts reported a yearly salary of $90,000 with +$33,000 in additional cash compensation
7+ Years of Experience
Male
11-50 Employees
Chicago
$135,000
Yearly Salary
A Senior Manager, Cloud Services reported a yearly salary of $135,000 with +$15,000 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
Chicago
>10 Reports
$127,000
Yearly Salary
A Client Success Director reported a yearly salary of $127,000 with +$12,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
Chicago
$190,000
Yearly Salary
A Director of Affiliation Programs reported a yearly salary of $190,000 with +$110,000 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
Chicago
1-5 Reports
$105,000
Yearly Salary
A Account Director reported a yearly salary of $105,000
5-7 Years of Experience
Male
500+ Employees
Chicago
1-5 Reports
$92,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $92,000 with +$8,000 in additional cash compensation
7+ Years of Experience
Male
51-200 Employees
Chicago
1-5 Reports
$120,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $120,000 with +$20,000 in additional cash compensation
5-7 Years of Experience
Female
201-500 Employees
Chicago
$127,500
Yearly Salary
A Director Customer Success reported a yearly salary of $127,500 with +$15,000 in additional cash compensation
201-500 Employees
Chicago
Salaries//Operations//Director of Customer Success