2019 Director of Customer Success Salary Chicago (Updated Daily) | Built In Chicago
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Chicago
Chicago

Director of Customer Success salary in Chicago

Average Base Salary in Chicago

$121,156
$29,857
Additional Cash Compensation
$151,013
Total Compensation
Median: $121K
Min: $70K
Max: $190K

How Much Does a Director of Customer Success Make in Chicago?

The average salary for a Director of Customer Success in Chicago is $121,156. The average additional cash compensation for a Director of Customer Success in Chicago is $29,857. The average total compensation for a Director of Customer Success in Chicago is $151,013. Director of Customer Success salaries are based on responses gathered by Built In Chicago from anonymous Director of Customer Success employees in Chicago.

Chicago by the numbers

5,256
Total number of Tech companies in Chicago
152,900
Total number of tech users on Built In Chicago
ALL INFO IS 100% ANONYMOUS & PRIVATE

Director of Customer Success jobs in Chicago
52

Customer Success Manager

Chicago
1 day ago
+16
As an Office Customer Success Manager, you will manage relationships with a wide range of new and existing financial advisors using the Morningstar Office product. You will provide world-class support and service to our clients by understanding how our clients use our solutions to drive their business, train clients on the product, and assist them in implementing the product into their day-to-day business. You will also work closely with sales counterparts on client retention and additional revenue opportunities. This position requires occasional client-facing travel within an assigned territory and is based in the Chicago office.

Associate Customer Success Manager

Chicago
1 day ago
+16
In this role within the Enterprise Relationship Management group, you will provide world-class support and service to our institutional clients by understanding how our clients use our solutions to drive their business and by assisting the sales team in identifying new business opportunities. This team is committed to delivering innovative products including Morningstar Licensed Data, Global Document Library, Morningstar Essentials, API Center, Morningstar Advisor Workstation, Integrated Web Tools, Financial Communications, Andex and Syndication. This position is based in our Chicago office. 

Senior Customer Success Specialist

Chicago
3 days ago
+19
G2 Crowd is looking for a communicative, driven, and personable individual, experienced in customer service and success to join our Research team as a Senior Customer Success Specialist. This role will develop a robust understanding of G2’s data and how it can be used to drive business insights. They will take the unique questions and business problems of our customers and work with the rest of the research team to uncover valuable insights.

CUSTOMER SUCCESS MANAGER

Chicago
3 days ago
+28
As a Customer Success Manager, you’ll own the partner relationship from the time of onboarding forward. You will partner with your clients to identify and meet their business objectives, and ensure success as they adopt a new platform. From training them on campaign set up and optimization, to defining packages and pricing, you’ll own the day-to-day and become an integral part of your clients’ digital strategy. The successful candidate will be steeped in the world of digital advertising technology, and will help to grow revenue by providing raving fan support to our advertiser partners. Applicants for this job role should be highly comfortable and knowledgeable about the internet in general, have a background in sales or client services, and be highly confident in their ability to quickly learn about advanced software and technology.

Customer Success Manager

Chicago
6 days ago
+43
The Customer Success Manager is responsible first and foremost for the happiness of our customers. As a named Customer Success Manager for our customers you are their lifeline to our organization. For this particular role, we are looking for a self starter who feels at ease taking on a more sales oriented approach in helping to drive and secure revenue, as well as mitigating the churn of our client base. You will be able to sell ideas confidently in a fast paced, transactional environment. And will be tasked with keeping things simple, organized and clear – even in the most complex situations – so that we can grow together.

Bento Customer Success/Support

Chicago
6 days ago
+15
Be the product expert: Answering questions via chat, phone and email inquiries on features & functionality, you'll be responsible for learning the product inside and out and communicating with customers in a user-friendly way. Account management: Placing calls to our newest customers, welcoming them to the Bento Family and going over best practices for their business needs. Sales: You'll be the go-to to provide program information for inbound pre-sale inquiries as well placing calls to follow up with inactive customers. Compliance: As a financial product/service, there are various rules and regulations that must be met in order to get new customers on-boarded. Calling customers to collect necessary documents and reviewing enrollments to ensure that these requirements are met. Creative problem solving: There are a variety requests that may come your way: from a card being lost or stolen to having log in trouble, you'll handle them all. Sometimes the answer will be straightforward, sometimes it will take a keen eye and a knack for investigation-- you'll ask the right questions to get to the facts, and find a creative way to provide the ideal, accurate solution. Collaborate: You'll have endless opportunities to work with various parts of the business by troubleshooting and triaging technical issues. You'll be interfacing with developers, designers, and other internal and external key stakeholders to support client needs as new bugs are discovered and get escalated. Customer advocacy: You'll be the voice of the customer; the customer champion. The customer feedback you'll solicit and compile will help drive product and process improvement and customer satisfaction.

Customer Success Manager

Chicago
2 weeks ago
+25
As a Customer Success Manager, you will work closely with our clients as a primary point of contact for training, troubleshooting, and overall best practices within our software suite. You will need to convey your expertise in technical concepts to provide guidance to our clients in addition to feedback to our Product Team. To excel at this role, you must be confident, organized, sociable and enjoy interacting with customers of varying levels of experience and technical understanding. If you are motivated to help amazing customers and influence product direction, we want to hear from you!

Enterprise Customer Success Manager

Chicago
3 weeks ago
+19
About G2G2’s real-time and unbiased user reviews help you objectively assess what is best for your business. Until recently, selecting business solutions was hard, risky, and inherently biased. G2 empowers business buying decisions by highlighting the voice of the customer. Our review platform leverages more than 650,000 independent and authenticated user reviews read by nearly 3 million buyers each month. Our model brings transparency to B2B

Director of Global Customer Success

Chicago
1 week ago
+16
• Champions our client service culture of delivering world-class service, high performance, employee development and process improvement.  • Leads a global team of CSM managers across multiple products sets and customer segments.  • Works with managers and team leaders to ensure team member development and training.  • Leads in the creation and implementation of CSM processes, KPIs and goal setting. Informs and influences overall Client Service strategy and execution.  • Continually measures and looks for process improvement opportunities to ensure high quality of customer experience and retention and growth of customer base.  • Partners closely with our product management to represent the customer voice in future product development.  • Works closely with sales management to ensure we execute on an optimized working relationship. 

Director of Customer Success

North Suburbs
1 week ago
+22
About Us and The Opportunity Spark Hire is a video interviewing platform (Software-as-a-Service) used by more than 5,000 customers in 100+ countries. We’ve been recognized as one of the best startups to work for (nationally) and a best small business to work for in the Chicago area. Are you passionate about helping customers achieve success with a product you believe in? Do you want to grow, mentor, and lead a team of dedicated, eager, and

Customer Success Director

Chicago
1 week ago
+21
We’re excited to be building our Customer Success team at Signal! We are seeking candidates who are charismatic, consultative and passionate about the Identity landscape. Our ideal Customer Success Managers have some SaaS in their background and know how to grow and develop our accounts, set and manage service expectations, provide broad AdTech industry expertise, and build deep relationships with our customers.

Client Success Director - Silver

Chicago
1 day ago
+24
In your role as Client Success Director - Silver (CSD), you will be responsible for supporting a large group of PowerReviews clients. The CSD acts as clients' advocate and works with them to increase their use of best practices, utilize tools, and adopt new products and features. You will report directly to the Manager, Client Success- Silver.

Director of Customer Success Salary ranges

The two most common Director of Customer Success salary ranges in Chicago are $100k - $110k and $120k - $130k.

Average Director of Customer Success Salary by Company Size

People with the job title Director of Customer Success make the most at companies with 500+ employees, earning $132,444 on average.

Director of Customer Success Salary by gender

The average Director of Customer Success salary for women is $122,333 and the average Director of Customer Success salary for men is $109,400.

Director of Customer Success Salary by Years of Experience

The average salary for a Director of Customer Success with 7+ years of experience is $123,800.

Average Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $38,690
Min: $30K
Max: $55K
Operations Associate $52,447
Min: $32K
Max: $85K
Office Manager $52,621
Min: $20K
Max: $102K
Technical Support $54,329
Min: $36K
Max: $90K
Desktop Support $57,231
Min: $45K
Max: $75K
Sales Operations Analyst $60,533
Min: $40K
Max: $85K
Client Success Manager $67,425
Min: $37K
Max: $135K
Customer Support Manager $69,991
Min: $37K
Max: $130K
Business Analyst $70,504
Min: $35K
Max: $124K
Operations Manager $82,510
Min: $41K
Max: $150K
Business Intelligence Analyst $87,941
Min: $60K
Max: $135K
Sales Operations Manager $92,687
Min: $70K
Max: $167K
Senior Business Analyst $93,682
Min: $67K
Max: $125K
Marketing Operations Manager $96,582
Min: $50K
Max: $125K
Director of Operations $117,357
Min: $80K
Max: $185K
Director of Customer Success $121,156
Min: $70K
Max: $190K
Vice President of Operations $173,818
Min: $130K
Max: $245K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $234,857
Min: $135K
Max: $600K

Chicago Companies with the Highest Operations Salaries

+48
Mobile, Software
+24
Professional Services, Software
+21
Automotive, Marketing Tech

Skills that affect Director of Customer Success salaries in Chicago

1
Account Management Ops
1% have this skill
2
Team Training & Development
0% have this skill
3
Business Operations
0% have this skill
4
Customer Support
0% have this skill
5
Operations Management
0% have this skill
6
Client Relations
0% have this skill

Recent Director of Customer Success salaries in Chicago

$190,000
Yearly Salary
A Director of Affiliation Programs reported a yearly salary of $190,000 with +$110,000 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
Chicago
1-5 Reports
$105,000
Yearly Salary
A Account Director reported a yearly salary of $105,000
5-7 Years of Experience
Male
500+ Employees
Chicago
1-5 Reports
$92,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $92,000 with +$8,000 in additional cash compensation
7+ Years of Experience
Male
51-200 Employees
Chicago
1-5 Reports
$120,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $120,000 with +$20,000 in additional cash compensation
5-7 Years of Experience
Female
201-500 Employees
Chicago
$127,500
Yearly Salary
A Director Customer Success reported a yearly salary of $127,500 with +$15,000 in additional cash compensation
201-500 Employees
Chicago
$130,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $130,000
7+ Years of Experience
Female
51-200 Employees
Chicago
$70,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $70,000 with +$30,000 in additional cash compensation
1-3 Years of Experience
Male
11-50 Employees
Chicago
$90,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $90,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Male
51-200 Employees
Chicago
$117,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $117,000 with +$6,000 in additional cash compensation
7+ Years of Experience
Female
1-10 Employees
Chicago
$100,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $100,000
500+ Employees
Chicago
Salaries//Operations//Director of Customer Success