Director of Customer Success salary in Chicago

Average Base Salary in Chicago

$124,300
$27,571
Additional Cash Compensation
$151,871
Total Compensation
Median: $124K
Min: $70K
Max: $190K

How Much Does a Director of Customer Success Make in Chicago?

The average salary for a Director of Customer Success in Chicago is $124,300. The average additional cash compensation for a Director of Customer Success in Chicago is $27,571. The average total compensation for a Director of Customer Success in Chicago is $151,871. Director of Customer Success salaries are based on responses gathered by Built In Chicago from anonymous Director of Customer Success employees in Chicago.

Chicago by the numbers

6,116
Total number of Tech companies in Chicago
300,551
Total number of tech users on Built In Chicago
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Chicago
Chicago

Director of Customer Success jobs in Chicago

Director of Client Success

Chicago
11 hours ago
+34
We are looking for a Director of Client Success who will set the vision for the team, directly supervise our Client Success teams’ work and mentor them for career growth. Our Client Success team oversees the lifecycle of our client’s interactions with our software, from onboarding to steady-state, and as a leader on this team you will be responsible for managing this experience in a metric- and data-driven manner.  Our Client Success department includes three integrated teams: Solution Architecture, Client Outcomes, and Technical Support. They are responsible for implementing, configuring and managing the delivery of Civis Analytics’ data science software to ensure successful user adoption and high organizational impact, and maintaining the balance between the reactive support of client tickets and proactive, technically-specialized support. They also support software sales, leading demos, POCs, and scoping complex software deliveries as a part of ‘team sport’ sales business development efforts.

Customer Success Specialist

Chicago
1 day ago
+34
Deliver a positive HealthJoy customer experience for small business clients; owning the success of the customer journey from implementation to live support through providing timely and appropriate resources and guidance. Manage expectations and deadlines with customers to keep them on track for a successful HealthJoy launch. Respond to questions, concerns, and feedback in a positive, empathetic and consultative manner; escalating internally when appropriate. Build strong, consultative relationships with the HR leaders and external stakeholders to ensure they can confidently use the HealthJoy platform and understand the resources available to them and their employees. Support live webinars for HealthJoy clients in the implementation process and clients who are currently using HealthJoy. Recognize trends in the customer life cycle and collaborate with internal teams on solutions to improve the customer experience.

Customer Success Manager

Chicago
1 week ago
+46
We're looking for an ambitious and tech savvy Customer Success Manager to serve as a trusted advisor to a large portfolio of BenchPrep's key enterprise customers.  You'll partner with Customer Success Specialists to support and grow the relationship and work closely with other internal resources to make it happen.  You'll be responsible for building strategic relationships, growing and retaining accounts, and overall customer satisfaction.  

Customer Success Manager

Chicago
1 week ago
+40
You’re looking for your next opportunity as a Customer Success Manager. You’re passionate about analyzing data and leveraging the insights to drive value to your customers. You will have the autonomy to strategically create new solutions to customer problems and be responsible for communication across the organization. 

Customer Success Analyst

Chicago
1 week ago
+37
We are seeking an energetic Customer Success Analyst that has a passion for delighting customers by delivering winning solutions and support. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a rare opportunity to play a key role in building a business and having a direct impact on driving customer adoption and expansion.

Customer Success Manager

Chicago
1 week ago
+13
About Returnly At Returnly we help merchants turn product returns into new revenue streams. We're a financial technology services company that buildsaward-winning products thatdrive repurchase behavior and customer loyalty. Backed bysmart money VCs in Fintech, we areone of the most well-funded startups in the San Francisco Bay Area. Our mission is to de-risk online commerce and we’re building a team of amazingly talented people to help us do it. 

Customer Success Manager

Northwest Suburbs
1 week ago
+28
Convr (formerly DataCubes) is looking for exceptional customer success professionals seeking opportunities for growth and advancement in the Insurtech industry.   Who we are: We are a diverse group of driven individuals that love to problem-solve. No politics, no wasting time in meetings or typing out meaningless CYA emails. We are all about serving insurers, our customers, and growing the company organically through strong core values. Through

Operations Specialist, Customer Success

Chicago
2 weeks ago
+17
The Operations Specialist role is a unique opportunity to help expand Chowbus main services: delivery and customer service. This is a critical role as it interfaces with Chowbus driver partners to optimize the food delivery process. This operations-driven role calls for a rare combination of creative problem solving, detail orientation, and interpersonal ability to manage partnerships. This is a rigorous business side role in a high growth environment, and you will work with the Chowbus Chicago operations teams along with headquarters-based engineering, product, and marketing teams. This role will have responsibility for the growth of the Chowbus business and meaningful ownership over the driver leg or restaurant leg of the marketplace.

Senior Account Manager - Customer Success

Chicago
1 day ago
+25
NowPow is seeking a Senior Account Manager (SAM) to join the Customer Success team. The position would be based in our Chicago office, located in Hyde Park. The Senior Account Manager will be responsible for handling customer success activities and relationship management for strategic anchor customers. The SAM partners with our high-value key customers to drive adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. This is a strategic role where building relationships with executive stakeholders, understanding customer objectives, and the ability to analyze and communicate success metrics are vital components to the role. There is potential for this role to include people management.

Customer Success Manager (Risk & Compliance)

Chicago
1 week ago
+37
We are seeking an energetic Customer Success Manager that has a passion for delighting customers by delivering winning solutions. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a rare opportunity to play a key role in building a business and having a direct impact on driving customer adoption and expansion.

Senior Operations Manager, Customer Success & Dispatch Operations

Chicago
2 weeks ago
+17
At Chowbus, a Senior Operations Manager is the true owner of their area, working to build and maintain a high-functioning customer care and driver dispatch operation. The role involves using data and analytics to create better outcomes for Chowbus’ customers and working with stakeholders around the company to centralize our operations. A successful candidate for this role will be analytical, empathetic to the customer experience, and have a bias toward action.

Customer Success Director

Chicago
2 weeks ago
+36
The Customer Success Director (CSD) is part of the UPshow Customer Success team and works with UPshow’s enterprise-class (large) customer base. The objective of this role is to:  (1) drive greater / faster adoption of the platform across current customers and (2) provide a seamless and effective onboarding of new customers.  CSMs provide a blend of: strategic counsel; industry acumen; innovation, detail-orientation and technical prowess.   Simpl

Director of Customer Success Salary ranges

The most common Director of Customer Success salary in Chicago is between $120k - $130k.

Average Director of Customer Success Salary by Company Size

People with the job title Director of Customer Success make the most at companies with 201-500 employees, earning $140,500 on average.

Director of Customer Success Salary by gender

The average Director of Customer Success salary for women is $133,125 and the average Director of Customer Success salary for men is $113,111.

Director of Customer Success Salary by Years of Experience

The average salary for a Director of Customer Success with 7+ years of experience is $129,077.

Average Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $43,432
Min: $28K
Max: $62K
Operations Associate $53,014
Min: $30K
Max: $100K
Office Manager $54,805
Min: $20K
Max: $102K
Technical Support $59,030
Min: $36K
Max: $123K
Desktop Support $61,810
Min: $45K
Max: $102K
Sales Operations Analyst $67,745
Min: $40K
Max: $150K
Business Analyst $74,511
Min: $35K
Max: $180K
Customer Support Manager $74,558
Min: $37K
Max: $130K
Client Success Manager $77,017
Min: $37K
Max: $140K
Operations Manager $84,394
Min: $41K
Max: $150K
Business Intelligence Analyst $86,441
Min: $60K
Max: $135K
Marketing Operations Manager $92,729
Min: $50K
Max: $125K
Senior Business Analyst $95,663
Min: $67K
Max: $150K
Sales Operations Manager $97,643
Min: $70K
Max: $167K
Director of Customer Success $124,300
Min: $70K
Max: $190K
Director of Operations $129,438
Min: $82K
Max: $220K
Vice President of Operations $181,500
Min: $130K
Max: $250K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $210,152
Min: $60K
Max: $600K

Skills that affect Director of Customer Success salaries in Chicago

1
Team Training & Development
1% have this skill
2
Account Management Ops
1% have this skill
3
Business Operations
1% have this skill
4
Customer Support
1% have this skill
5
Operations Management
1% have this skill
6
IT Support
0% have this skill

Recent Director of Customer Success salaries in Chicago

$126,000
Yearly Salary
A Director of Professional Services reported a yearly salary of $126,000 with +$26,000 in additional cash compensation
7+ Years of Experience
Male
501-1,000 Employees
Chicago
1-5 Reports
$109,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $109,000 with +$16,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
Chicago
1-5 Reports
$178,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $178,000 with +$40,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
Chicago
5-10 Reports
$174,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $174,000 with +$35,000 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
Chicago
1-5 Reports
$110,000
Yearly Salary
A Director of Client Services reported a yearly salary of $110,000
5-7 Years of Experience
Female
501-1,000 Employees
Chicago
$120,000
Yearly Salary
A Director of Client Services reported a yearly salary of $120,000
7+ Years of Experience
Male
11-50 Employees
Chicago
1-5 Reports
$90,000
Yearly Salary
A Director of Enterprise Accounts reported a yearly salary of $90,000 with +$33,000 in additional cash compensation
7+ Years of Experience
Male
11-50 Employees
Chicago
$135,000
Yearly Salary
A Senior Manager, Cloud Services reported a yearly salary of $135,000 with +$15,000 in additional cash compensation
7+ Years of Experience
Male
501-1,000 Employees
Chicago
>10 Reports
$127,000
Yearly Salary
A Client Success Director reported a yearly salary of $127,000 with +$12,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
Chicago
$190,000
Yearly Salary
A Director of Affiliation Programs reported a yearly salary of $190,000 with +$110,000 in additional cash compensation
7+ Years of Experience
Male
501-1,000 Employees
Chicago
1-5 Reports
Salaries//Operations//Director of Customer Success