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Chicago
Chicago

Technical Support salary in Chicago

Average Base Salary in Chicago

$56,182
$1,896
Additional Cash Compensation
$58,078
Total Compensation
Median: $56K
Min: $36K
Max: $98K

How Much Does a Technical Support Make in Chicago?

The average salary for a Technical Support in Chicago is $56,182. The average additional cash compensation for a Technical Support in Chicago is $1,896. The average total compensation for a Technical Support in Chicago is $58,078. Technical Support salaries are based on responses gathered by Built In Chicago from anonymous Technical Support employees in Chicago.

Chicago by the numbers

5,773
Total number of Tech companies in Chicago
183,633
Total number of tech users on Built In Chicago
ALL INFO IS 100% ANONYMOUS & PRIVATE

Technical Support jobs in Chicago

Technical Support Specialist

Chicago
1 week ago
+21
Uses SQL applications and tools to run basic SQL queries. Responds to client questions, problems, and work requests on a daily basis. Possesses or rapidly develops the skills, knowledge, and experience to capably perform the Application Analyst position duties. Passes certification for Relativity Administration (RCA) within 6 weeks of start date.

Systems Support Engineer

Chicago
2 days ago
+29
Optiver’s Systems Support Engineers focus on IT systems and applications that allow users to perform their daily work. We firmly believe and work towards finding the right blend of functionality for our users and manageability for administrators. To that end, the person we seek will revel in finding that balance, and running systems that consistently work, and work well.

Lead Support Engineer

North Suburbs
2 months ago
+30
DFS Corporate Services LLC seeks Lead Support Engineer in Riverwoods, IL to analyze requirements to determine, recommend, and plan installations of a new systems and modifications to existing systems. Modify existing software to correct errors, adapt to new hardware, upgrade interfaces, and improve performance. Work with the business on project status, proposals, technical issues, software design, and maintenance. Support software programming and the development of technical documentation. Participate in developing and direct software system testing and validation procedures. Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.

Technical Support Consultant II- Video and Media

Chicago
2 months ago
+25
Provide technical support for live linear streaming and video-on-demand solutions. Act as a liaison between clients and client vendors for requirements gathering and managing all media streaming processes and integrations. Produce and maintain integration documentation regarding functionality and implementation. Act as subject matter expert and an escalation point for implementations and features. Provide research on new tools or integration options to ensure the best client experience, as needed.

Technical Support Representative (TSR)

Chicago
2 days ago
+13
As a Technical Support Representative, you will answer and/or escalate all support tickets via email and scheduled phone calls. Write and update technical documentation to support new features released by Returnly’s product team. Be an ambassador for your customers: Write feature request and bug tickets that support their long-term success on Returnly’s platform. Collaborate with external partners and vendors when a challenge merits third-party involvement. Work cross-functionally with Returnly’s Product, Engineering, & Go-To-Market teams to identify root cause and solve technical issues. Develop and improve support processes as Returnly scales the Support team.

SUPPORT ENGINEER

Chicago
2 months ago
+21
This role involves troubleshooting critical issues and working alongside our engineering team to solve complex platform issues and maintain the production environment. We’re looking for talented and energetic people who thrive in a problem-solving environment.

IT Support Engineer

Chicago
2 weeks ago
+36
About The Role The IT Support Engineer will work directly with the Yello IT Manager to support the company’s users and information technology systems by providing solutions to technical challenges impacting day-to-day productivity.   How You'll Make An Impact This role is responsible for the mission-critical services that keep the business running. Such as.... Troubleshooting issues pertaining to workstations, servers, and other computing

Technical Support Specialist

Chicago
1 day ago
+15
Support all of our digital networks, systems and applications through resolution of end user problems and performs operations tasks for all digital networks and systems. Maintain adequate knowledge of existing hardware and software in use including Linux based systems. Register and configure sites using a digital delivery software package. Answering calls via ACD from field technicians during installation and maintenance calls to verify connectivity on new and trouble resolution on existing sites. Monitor network sites and performing Level 1 troubleshooting procedures including but not limited to calling sites and discussing network configurations with IT managers. Rotating on call responsibilities during non-traditional office hours.

Technical Support Associate

Chicago
2 weeks ago
+25
Demonstrate cross-functional leadership in coordinating CardX internal teams. Research and identify fixes for technical tickets escalated from other CardX teams. Communicate resolutions in a clear and professional way to clients and CardX internal teams. Become proficient in troubleshooting the CardX reporting used for merchant financial reconciliation. Collaborate with business stakeholders and technology team to define product and support strategy. Develop QA/UAT test standards and processes for future technical support team members. Test (QA/UAT) new products and product features. Document QA feedback in an organized and detailed manner . Document client inquiries and issues, review and add to existing documentation, and create new documentation to be used by CardX teams. Assist the technical teams of enterprise clients with API integrations and custom reporting requirements.

Technical Support Manager

Chicago
2 weeks ago
+49
We’re looking for a talent people manager who has experience working with client-facing teams as well as Product and Engineering teams to ensure customer escalations are handled optimally. This role manages a team of technical support specialists who enable customers and internal teams with a focus on technical and product acumen and judgement. This role works across leadership and stakeholders to ensure customer issues are resolved in a timely and customer-first way and providing excellent coaching and mentoring to the Technical Support team.

Technical Support Representative

Chicago
2 weeks ago
+44
We're looking for a highly organized go-getter and problem-solver who wants to delight our customers by delivering accurate and quick assistance while maintaining Braintree’s white-glove service experience. Our Technical Support team provides first-touch support to customers via phone and email. Support teammates, AKA Supportreeps, craft unscripted solutions that are as creative as our merchants’ business ideas, answering questions ranging from “Help! I forgot my password!” to “Help! I need to integrate Braintree into my web store and app and don’t know where to start!” After comprehensive training on Braintree’s products and technical integration methods, this candidate should be excited to play a pivotal role in supporting and maintaining the day-to-day operations of our diverse customer base.

Technical Support Specialist

Chicago
1 month ago
+33
UPshow is seeking a highly organized go-getter and problem-solver who wants to delight our customers by delivering accurate and quick assistance. Our Technical Support Specialist provides top-notch support to our customers via phone and online chat. After we onboard a new customer, the Technical Support Specialist is the one who helps them get more out of their new product. Your day will be filled with a range of focused support to our customers. Whether you are helping them get started with the product or answering their questions about the hardware, you are ready to share your knowledge and provide expert assistance. You gain satisfaction in bringing our customers resolution while elevating the relationship to the next level. If you have customer support experience and are your friends & family's go-to when their Wi-Fi is out or need to install their Apple TV, this is the role for you.

Technical Support Salary ranges

The most common Technical Support salary in Chicago is between $40k - $50k.

Average Technical Support Salary by Company Size

People with the job title Technical Support make the most at companies with 51-200 employees, earning $61,875 on average.

Technical Support Salary by gender

The average Technical Support salary for women is $60,250 and the average Technical Support salary for men is $61,335.

Technical Support Salary by Years of Experience

The average salary for a Technical Support with 7+ years of experience is $68,541.

Average Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $42,366
Min: $28K
Max: $62K
Operations Associate $51,540
Min: $32K
Max: $85K
Office Manager $54,061
Min: $20K
Max: $102K
Technical Support $56,182
Min: $36K
Max: $98K
Desktop Support $58,667
Min: $45K
Max: $75K
Sales Operations Analyst $61,210
Min: $40K
Max: $100K
Customer Support Manager $69,869
Min: $37K
Max: $130K
Business Analyst $71,468
Min: $35K
Max: $124K
Client Success Manager $72,486
Min: $37K
Max: $140K
Operations Manager $83,582
Min: $41K
Max: $150K
Business Intelligence Analyst $84,662
Min: $60K
Max: $135K
Senior Business Analyst $93,160
Min: $67K
Max: $130K
Marketing Operations Manager $94,783
Min: $50K
Max: $125K
Sales Operations Manager $95,313
Min: $70K
Max: $167K
Director of Customer Success $120,525
Min: $70K
Max: $190K
Director of Operations $126,221
Min: $82K
Max: $220K
Vice President of Operations $180,313
Min: $130K
Max: $250K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $226,417
Min: $135K
Max: $600K

Skills that affect Technical Support salaries in Chicago

1
IT Support
6% have this skill
2
Customer Support
5% have this skill
3
Team Training & Development
2% have this skill
4
Operations Management
2% have this skill
5
Office Management
1% have this skill
6
Business Operations
1% have this skill

Recent Technical Support salaries in Chicago

$65,000
Yearly Salary
A Client Services Coordinator reported a yearly salary of $65,000 with +$6,500 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
Chicago
$43,000
Yearly Salary
A Technical Support reported a yearly salary of $43,000
500+ Employees
Chicago
$50,000
Yearly Salary
A Technical Support reported a yearly salary of $50,000
1-3 Years of Experience
Male
201-500 Employees
Chicago
$55,000
Yearly Salary
A Technical Support reported a yearly salary of $55,000
7+ Years of Experience
Female
201-500 Employees
Chicago
$50,500
Yearly Salary
A Technical Support reported a yearly salary of $50,500 with +$3,000 in additional cash compensation
1-3 Years of Experience
Male
51-200 Employees
Chicago
$98,000
Yearly Salary
A Technology Consultant reported a yearly salary of $98,000
1-3 Years of Experience
Male
500+ Employees
Chicago
1-5 Reports
$72,000
Yearly Salary
A Technical Support reported a yearly salary of $72,000 with +$7,200 in additional cash compensation
5-7 Years of Experience
Prefer not to say
51-200 Employees
Chicago
$65,520
Yearly Salary
A Technical Support Engineer reported a yearly salary of $65,520
1-3 Years of Experience
Male
201-500 Employees
Chicago
$60,000
Yearly Salary
A IT Support Analyst reported a yearly salary of $60,000
5-7 Years of Experience
Male
51-200 Employees
Chicago
$44,000
Yearly Salary
A Sr. Helpdesk technician reported a yearly salary of $44,000
3-5 Years of Experience
Female
500+ Employees
Chicago
Salaries//Operations//Technical Support