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Chicago
Chicago

Technical Support salary in Chicago

Average Base Salary in Chicago

$59,462
$3,076
Additional Cash Compensation
$62,538
Total Compensation
Median: $59K
Min: $36K
Max: $123K

How Much Does a Technical Support Make in Chicago?

The average salary for a Technical Support in Chicago is $59,462. The average additional cash compensation for a Technical Support in Chicago is $3,076. The average total compensation for a Technical Support in Chicago is $62,538. Technical Support salaries are based on responses gathered by Built In Chicago from anonymous Technical Support employees in Chicago.

Chicago by the numbers

5,965
Total number of Tech companies in Chicago
218,852
Total number of tech users on Built In Chicago
ALL INFO IS 100% ANONYMOUS & PRIVATE

Technical Support jobs in Chicago

Associate Tech Support Engineer- Customer Excellence

Chicago
1 week ago
+49
Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry and we’re looking for a Associate, Customer Excellence Engineer to join our Customer Excellence Engineer team. If you are excited by technology that has the power to handle hundreds of thousands of transactions per second; collect tens of billions of events each day; and evaluate thousands of data-points in real-time all while responding in just a few milliseconds, then IAS is the place for you!

Technical Support Specialist 20-0139

Chicago
4 days ago
+54
Uses SQL applications and tools to run basic SQL queries. Responds to client questions, problems, and work requests on a daily basis. Possesses or rapidly develops the skills, knowledge, and experience to capably perform the Application Analyst position duties. Passes certification for Relativity Administration (RCA) within 6 weeks of start date.

Technical Support Specialist 20-0111

Chicago
3 weeks ago
+54
The Application Analyst provides the first line of support for our existing and potential clients. This position has frequent phone and email interaction with our clients and requires the development of in-depth technical product, SQL, network and server knowledge and the highest level of customer service skills.

DIGITAL TECHNICAL SUPPORT ANALYST 2

Chicago
1 day ago
+38
JOB DUTIES: This position reports to an IT Supervisor, Senior IT Supervisor or IT Manager.  Customers may include Caterpillar customers, dealers, internal Caterpillar organizations (service centers and/or worldwide business units), suppliers, other Information Technology teams or business partners.  Responsibilities are within functional lines with individuals assisting in new program development and/or maintenance of existing mobile, WEB, Cloud, server, personal computer, mainframe, and/or distributed computing systems.

Voice Technical Support - Tier 2

Chicago
1 day ago
+24
The Technical Support Specialist for Tier 2 Voice responds to service tickets and requests for local and remote network support to meet service level agreements.  Troubleshooting and resolving hardware, software, application, network, user access, and all related issues are part of the daily routine.  The Tier 2 Voice Support Specialist will interact with network services, software systems engineering, and/or applications development teams to restore service and/or identify and correct the core problem.  Ideal candidates are well versed in networking basics (experience with wireless, VLAN dense environments, general routing/switching/firewalling across various platforms) with a proven ability to think logically, rationally and analytically.  A focus on autonomy and self-improvement while maintaining a team-focused attitude and seeking out assistance when needed is encouraged.

Technical Support Specialist

Chicago
3 days ago
+38
As a Technical Services Analyst, you will lead the technical relationship for a named set of clients to ensure their success using our SaaS platform, seamlessly partnering with our Account Management and Customer Success teams. This role is a mix of duties including problem solving of SaaS technologies, coordinating internal technical resources, driving projects, and building long-term relationships with clients. 

Technical Support Specialist

Chicago
3 days ago
+15
Support all of our digital networks, systems and applications through resolution of end user problems and performs operations tasks for all digital networks and systems. Maintain adequate knowledge of existing hardware and software in use including Linux based systems. Register and configure sites using a digital delivery software package. Answering calls via ACD from field technicians during installation and maintenance calls to verify connectivity on new and trouble resolution on existing sites. Monitor network sites and performing Level 1 troubleshooting procedures including but not limited to calling sites and discussing network configurations with IT managers. Rotating on call responsibilities during non-traditional office hours.

Senior Technical Support Analyst

Chicago
1 week ago
+45
Job Duties: Work as part of the global support team supporting the financial market data business by providing technical assistance and support to clients globally to deliver high-quality data to service and grow the market data business. Partner with internal technology specialists to onboard new datasets and provide advanced data streaming metrics to enhance the investment process, portfolio construction, and risk management. Identifying, researching, and resolving complex technical data issues that enhance business decision making capabilities. Provide technical support to all incoming queries and resolve all data issues M-F from 9AM to 6PM. Evaluate all incoming queries and escalate to the relevant teams. Manage and triage of all issues via customer relationship management system, Salesforce Service Cloud, including but not limited to ensuring Service Level Agreements are satisfied. Extract and analyze exchange market data for a variety of financial assets to identify data content is in line with exchange specifications and provide solutions to enhance the workflow for data delivery cycles, and drive value to the services by suggesting optimal solutions. Support key customers, schedule and participate in regular client service reviews, via phone. Assist internal teams with queries relating to market data delivery and products, providing additional training where necessary. Enhance data quality by using data science methods and tools to evaluate historical market prices in conjunction with fundamental knowledge of financial corporate actions. Document all actions in CRM system and create escalations to counterparties in JIRA to track and manage priority for customer aspects. Provide regular follow‐up to clients on all outstanding queries. Extract network throughput to gauge the requirement for onboarding new datasets for customers. Actively contribute to process improvement project work. Monitor data connectivity between servers via various network protocols to ensure successful data delivery from the globe wide exchanges to clients. Attend meetings over the phone and in person with Clients.

MVTRAC Technical Support

Chicago
1 week ago
+48
Work in a fast paced environment. Prior experience in tech support, desktop support, or a similar role. Proficiency in Windows. Experience with remote desktop applications and help desk software. Attention to detail and good problem-solving skills. Excellent interpersonal skills. Good written and verbal communication. Identify year, make, and model vehicles from 1990 to current.

Technical Support Representative

Chicago
2 weeks ago
+43
We're looking for a highly organized go-getter and problem-solver who wants to delight our customers by delivering accurate and quick assistance while maintaining Braintree’s white-glove service experience. Our Technical Support team provides first-touch support to customers via phone and email. Support teammates, AKA Supportreeps, craft unscripted solutions that are as creative as our merchants’ business ideas, answering questions ranging from “Help! I forgot my password!” to “Help! I need to integrate Braintree into my web store and app and don’t know where to start!” After comprehensive training on Braintree’s products and technical integration methods, this candidate should be excited to play a pivotal role in supporting and maintaining the day-to-day operations of our diverse customer base.

Technical Support (Product Specialist)

Chicago
3 weeks ago
+19
The Product Specialist has responsibility for the handling of all 2nd line cases in a knowledgeable, courteous and responsive way. You are part of the OneSpan Customer Support organization, providing a Word Class Customer Support Experience.The Product Specialist will work in 2nd line cases for the assigned OneSpan product(s)/services. 2nd line cases typically cannot be handled by the Support Analysts/Specialists (1st line). The Product Specialist will work closely together with a team of assigned Product Specialists and Engineering (3rd line) support to provide timely resolution.The role is accountable for meeting the restore and resolution Service Levels for all incidents for the assigned OneSpan product(s)/services. Additionally, the Product Specialist is responsible for establishing and maintaining both an internal and external knowledgebase to ensure a world class customer support service.

Technical Support Representative

Chicago
1 month ago
+45
•    Provide technical support to all incoming client queries during your shift. •    Deliver outstanding customer service by responding to and efficiently resolving client issues and requests. •    Investigate thoroughly all incoming queries and escalate to your team leader where necessary. •    Work with Senior technical analysts to provide dedicated and specialist support to key clients. •    Document all actions in CRM (Service Cloud) and create escalations for other teams in Jira. •    Provide regular follow-up to clients on all outstanding queries. •    Assist with creating documentation and knowledge sharing.

Technical Support Salary ranges

The most common Technical Support salary in Chicago is between $40k - $50k.

Average Technical Support Salary by Company Size

People with the job title Technical Support make the most at companies with 51-200 employees, earning $70,000 on average.

Technical Support Salary by gender

The average Technical Support salary for women is $65,333 and the average Technical Support salary for men is $63,908.

Technical Support Salary by Years of Experience

The average salary for a Technical Support with 7+ years of experience is $79,646.

Average Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $43,112
Min: $28K
Max: $62K
Operations Associate $50,023
Min: $30K
Max: $85K
Office Manager $54,394
Min: $20K
Max: $102K
Technical Support $59,462
Min: $36K
Max: $123K
Desktop Support $61,810
Min: $45K
Max: $102K
Sales Operations Analyst $66,788
Min: $40K
Max: $150K
Customer Support Manager $72,899
Min: $37K
Max: $130K
Business Analyst $73,646
Min: $35K
Max: $180K
Client Success Manager $78,691
Min: $37K
Max: $151K
Operations Manager $83,595
Min: $41K
Max: $150K
Business Intelligence Analyst $85,621
Min: $60K
Max: $135K
Marketing Operations Manager $94,477
Min: $50K
Max: $125K
Sales Operations Manager $94,981
Min: $70K
Max: $167K
Senior Business Analyst $95,319
Min: $67K
Max: $135K
Director of Customer Success $122,477
Min: $70K
Max: $190K
Director of Operations $128,692
Min: $82K
Max: $220K
Vice President of Operations $181,471
Min: $130K
Max: $250K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $209,932
Min: $60K
Max: $600K

Skills that affect Technical Support salaries in Chicago

1
Customer Support
5% have this skill
2
IT Support
5% have this skill
3
Team Training & Development
2% have this skill
4
Operations Management
2% have this skill
5
Office Management
1% have this skill
6
Business Operations
1% have this skill

Recent Technical Support salaries in Chicago

$48,000
Yearly Salary
A Team Lead reported a yearly salary of $48,000
1-3 Years of Experience
Female
201-500 Employees
Chicago
>10 Reports
$50,000
Yearly Salary
A Product Specialist reported a yearly salary of $50,000
1-3 Years of Experience
Female
500+ Employees
Chicago
$102,500
Yearly Salary
A Network Engineer reported a yearly salary of $102,500 with +$10,250 in additional cash compensation
7+ Years of Experience
Male
51-200 Employees
Chicago
$63,000
Yearly Salary
A Trading System Support Analyst reported a yearly salary of $63,000 with +$5,000 in additional cash compensation
1-3 Years of Experience
Prefer not to say
201-500 Employees
Chicago
$123,417
Yearly Salary
A Technical Support reported a yearly salary of $123,417 with +$8,968 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
Chicago
$65,000
Yearly Salary
A Client Services Coordinator reported a yearly salary of $65,000 with +$6,500 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
Chicago
$43,000
Yearly Salary
A Technical Support reported a yearly salary of $43,000
500+ Employees
Chicago
$50,000
Yearly Salary
A Technical Support reported a yearly salary of $50,000
1-3 Years of Experience
Male
201-500 Employees
Chicago
$55,000
Yearly Salary
A Technical Support reported a yearly salary of $55,000
7+ Years of Experience
Female
201-500 Employees
Chicago
$50,500
Yearly Salary
A Technical Support reported a yearly salary of $50,500 with +$3,000 in additional cash compensation
1-3 Years of Experience
Male
51-200 Employees
Chicago
Salaries//Operations//Technical Support