2019 Technical Support Salary Chicago | Built In Chicago
Operations
Content
Data + Analytics
Design + UX
Dev + Engineer
Finance
HR
Marketing
Operations
Product
Project Mgmt
Sales
Technical Support
Account Executive
Account Manager
Accountant
Analytics Manager
Android Developer
Art Director
Automation Engineer
Brand Manager
Budget Analyst
Business Analyst
Business Development Manager
Business Development Representative
Business Intelligence Analyst
Business Intelligence Developer
Business Intelligence Manager
CCO (Chief Creative Officer)
CFO (Chief Financial Officer)
CIO (Chief Information Officer)
Client Success Manager
CMO (Chief Marketing Officer)
Community Manager
Content Manager
Content Marketing Manager
Content Strategist
Controller
COO (Chief Operating Officer)
Copywriter
CPO (Chief Product Officer)
Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
Data Engineer
Data Scientist
Design Director
Desktop Support
DevOps Engineer
Digital Marketing Manager
Director of Analytics
Director of Customer Success
Director of Marketing
Director of Operations
Director of Product Management
Director of Software Engineering
Editor
Email Marketing Manager
Engineering Manager
Event Planner
Finance Director
Financial Analyst
Front End Developer
HR Coordinator
HR Director
HR Manager
HR Specialist
Implementation Manager
Implementation Specialist
Inside Sales Manager
Inside Sales Representative
iOS Developer
Marketing Associate
Marketing Coordinator
Marketing Manager
Marketing Operations Manager
Office Manager
Operations Associate
Operations Manager
Principal Software Engineer
Product Analyst
Product Designer
Product Manager
Product Marketing Manager
Product Owner
Project Coordinator
Project Manager
Public Relations Manager
Public Relations Specialist
QA Analyst
QA Engineer
QA Manager
Recruiter
Sales Development Representative
Sales Director
Sales Engineer
Sales Manager
Sales Operations Analyst
Sales Operations Manager
Salesforce Developer
Scrum Master
Security Engineer
Senior Accountant
Senior Business Analyst
Senior Data Analyst
Senior Data Scientist
Senior Financial Analyst
Senior Marketing Manager
Senior Product Manager
Senior Product Marketing Manager
Senior Project Manager
Senior Recruiter
Senior Software Engineer
Senior Technical Writer
Senior UI Designer
Senior UX Designer
SEO Manager
SEO Specialist
Social Media Manager
Software Engineer
Software Test Engineer
Technical Project Manager
Technical Recruiter
Technical Support
Technical Writer
UI Designer
UX Designer
Vice President of Care
Vice President of Engineering
Vice President of Finance
Vice President of Human Resources
Vice President of Marketing
Vice President of Operations
Vice President of Product
Vice President of Sales
Visual Designer
Chicago
Chicago

Technical Support salary in Chicago

Average Base Salary in Chicago

$54,562
$1,806
Additional Cash Compensation
$56,368
Total Compensation
Median: $55K
Min: $36K
Max: $90K

How Much Does a Technical Support Make in Chicago?

The average salary for a Technical Support in Chicago is $54,562. The average additional cash compensation for a Technical Support in Chicago is $1,806. The average total compensation for a Technical Support in Chicago is $56,368. Technical Support salaries are based on responses gathered by Built In Chicago from anonymous Technical Support employees in Chicago.

Chicago by the numbers

5,210
Total number of Tech companies in Chicago
147,437
Total number of tech users on Built In Chicago
ALL INFO IS 100% ANONYMOUS & PRIVATE

Technical Support jobs in Chicago
34

IT Support Technician

Chicago
5 hours ago
+13
Cloud5 Communications connects hotel guests and staff using fast, reliable, user-friendly data and voice communications. The unique combination of hospitality expertise and a holistic technology platform is what sets us apart. And our obsession to deliver excellence at every step in the client relationship is what fuels our growth, allowing us to serve more than 4,000 hotels and touch over 1,000,000 users each day. As the pioneer of high speed

Support Engineer

Chicago
4 days ago
+26
Analyze, diagnose, and resolve software and configuration issues in complex multi-tiered application environments. Develop and maintain a deep technical knowledge of iManage products. Effectively collaborate with customer engineers and system integrators to support complex system deployment projects. Maintain a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies. Develop, document, and publish best practice methods, technical white papers, blogs, and solutions. Proactively assist customers and internal teams to avoid or reduce problem occurrence.

Support Engineer Internship

Chicago
1 week ago
+26
What is iManage U? iManage U provides students the chance to experience a dynamic, rapid growth technology company first hand. iManage will provide a structured 10-week paid internship program which delivers project-based activities, improved knowledge of business fundamentals, tackling complex problem solving, collaboration & team building and some fun Chicago experiences along the way! This year, iManage U is set to kick of Monday, June 10th

Lead Ab Initio Application Support Engineer

Chicago
6 days ago
+14
• You’ll join a team that uses procedures, scripts, database queries, and other tools to analyze and resolve application issues in a variety of open system infrastructures supporting our Online Fulfillment environment. • You’ll work with business partners communicating information about system health, outages, and/or statuses of support requests. • You’ll maintain and create new support tools that can help automate process and provide additional monitoring, alerting, and reporting for our production systems. • You’ll be directly responsible for maximizing system availability. • You’ll help users with application questions and issues. • You’ll research, troubleshoot, diagnose, and recommend solutions to increasingly complex business or technical problems.

Technical Support Engineer

Chicago
1 week ago
+24
As a Technical Support Engineer, you will be responsible for supporting and ensuring the success of the thousands of PowerReviews’ clients using our SaaS platform. This role is a mix of duties including problem solving of SaaS technologies, driving projects, and building long-term relationships with our clients. You will be providing the highest quality technical support to our clients, to enable their success with PowerReviews solutions, in partnership with our Client Success team.

Technical Support Engineer

Chicago
2 weeks ago
+14
Technical Support Engineer We are a young and unconventional software company created in 2011 by experienced pricing software and pricing consulting professionals. Our vision is to become and stay the leading SaaS pricing and CPQ solution provider. We are an agile company that brings good ideas to life quickly and is committed to market-driven innovation. We are very flexible so our customers are from diverse industries and sizes with brands like

IT Support Engineer

Chicago
1 week ago
+24
We are looking for an IT Support Engineer who is a self-starter that enjoys a variety of IT operations challenges from day to day. You will balance responding to specific support requests alongside managing larger projects that improve our IT operations. You will seek to implement efficient solutions that favor automation over supervision. The IT Support Engineer will report to the Head of Technology and work in collaboration with our entire team to support their IT needs.

Tech Support Engineer USA/LATAM

Chicago
3 weeks ago
+17
Resolve product or service problems by clarifying the Customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting the correction or adjustment; and following up to ensure a satisfactory resolution. Keep accurate records and document customer service actions and discussions. Analyze statistics and compile accurate reports internally and with our Customers. Build sustainable relationships and trust with our Customers through open and interactive communication. Provide accurate, valid and complete information on the Bringg system and technical issues by using the right methods and tools. Constantly improve customer service performance and procedures.

Technical Support Manager

Chicago
1 day ago
+17
Maintain a good relationship with the rest of the CS team, Engineering, Product and Sales teams. As your team will work in close collaboration with the engineering team, it is vital to keep a good understanding between the two teams. Teamwork is the basis of how we operate at Showpad. Weekly 1-1s with your team members, challenging them to take them to take their career to the next level. Making sure the team has the right tools, skills, training, to excel in their roles.

Salesforce/SaaS Technical Support

Chicago
6 days ago
+26
Respond to in-bound support requests from our clients. Ask questions and gather additional support case details to determine the nature of the problem. Thoroughly document and communicate internally, escalating as needed. Interact directly with product managers, business analysts and developers on a daily basis to solve real business problems. Develop expertise on the Force.com platform and apply that knowledge to the implementation of technical support solution(s).

Technical Support Representative

Chicago
1 week ago
+14
We're looking for a highly organized go-getter and problem-solver who wants to delight our customers by delivering accurate and quick assistance while maintaining Braintree’s white-glove service experience. Our Technical Support team provides first-touch support to customers via phone and email. Support teammates, AKA Supportreeps, craft unscripted solutions that are as creative as our merchants’ business ideas, answering questions ranging from “Help! I forgot my password!” to “Help! I need to integrate Braintree into my web store and app and don’t know where to start!” After comprehensive training on Braintree’s products and technical integration methods, this candidate should be excited to play a pivotal role in supporting and maintaining the day-to-day operations of our diverse customer base.

Client Technical Support Specialist

Chicago
1 week ago
+18
The purpose of this position is to provide technical assistance to large clients and to the internal operations teams handling those clients. This position provides guidance, support, and assesses technology and product issues, along with implementing suggestions that the clients or operations team may have.

Technical Support Salary ranges

The most common Technical Support salary in Chicago is between $40k - $50k.

Average Technical Support Salary by Company Size

People with the job title Technical Support make the most at companies with 201-500 employees, earning $64,703 on average.

Technical Support Salary by gender

The average Technical Support salary for women is $68,624 and the average Technical Support salary for men is $59,600.

Technical Support Salary by Years of Experience

The average salary for a Technical Support with 7+ years of experience is $71,250.

Average Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $38,489
Min: $30K
Max: $55K
Operations Associate $52,447
Min: $32K
Max: $85K
Office Manager $53,478
Min: $20K
Max: $102K
Technical Support $54,562
Min: $36K
Max: $90K
Desktop Support $57,231
Min: $45K
Max: $75K
Sales Operations Analyst $59,357
Min: $40K
Max: $85K
Client Success Manager $67,339
Min: $37K
Max: $135K
Customer Support Manager $70,364
Min: $37K
Max: $130K
Business Analyst $70,754
Min: $35K
Max: $124K
Operations Manager $82,616
Min: $41K
Max: $150K
Business Intelligence Analyst $87,941
Min: $60K
Max: $135K
Senior Business Analyst $92,400
Min: $67K
Max: $125K
Sales Operations Manager $92,687
Min: $70K
Max: $167K
Marketing Operations Manager $98,740
Min: $50K
Max: $125K
Director of Customer Success $116,567
Min: $70K
Max: $181K
Director of Operations $118,370
Min: $80K
Max: $185K
Vice President of Operations $173,818
Min: $130K
Max: $245K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $241,769
Min: $135K
Max: $600K

Chicago Companies with the Highest Operations Salaries

+48
Mobile, Software
+24
Professional Services, Software
+21
Automotive, Marketing Tech

Recent Technical Support salaries in Chicago

$45,000
Yearly Salary
A Technical Support reported a yearly salary of $45,000
5-7 Years of Experience
Male
500+ Employees
Chicago
$45,000
Yearly Salary
A Application Analyst reported a yearly salary of $45,000 with +$2,500 in additional cash compensation
3-5 Years of Experience
Male
500+ Employees
Chicago
$51,108
Yearly Salary
A Remote System Support Specialist reported a yearly salary of $51,108 with +$2,900 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
Chicago
$76,000
Yearly Salary
A Systems Engineer reported a yearly salary of $76,000 with +$1,500 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
Chicago
$48,000
Yearly Salary
A Genius reported a yearly salary of $48,000
3-5 Years of Experience
Male
500+ Employees
Chicago
$51,000
Yearly Salary
A Technical Support reported a yearly salary of $51,000 with +$2,550 in additional cash compensation
1-3 Years of Experience
Male
500+ Employees
Chicago
$48,000
Yearly Salary
A Genius reported a yearly salary of $48,000
5-7 Years of Experience
Male
500+ Employees
Chicago
$90,000
Yearly Salary
A Technical Support reported a yearly salary of $90,000
3-5 Years of Experience
Male
201-500 Employees
Chicago
1-5 Reports
$90,000
Yearly Salary
A Senior Analyst reported a yearly salary of $90,000 with +$5,000 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
Chicago
$50,000
Yearly Salary
A Creative Pro reported a yearly salary of $50,000
1-3 Years of Experience
Male
500+ Employees
Chicago
5-10 Reports
Salaries//Operations//Technical Support
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