Founded in 1998, Vibes is a mobile marketing technology leader that helps some of the world's biggest brands acquire, engage and deepen relationships throughout the customer lifecycle. Vibes' Catapult Mobile Relationship Management (MRM) platform enables marketers to drive revenue growth and loyalty through mobile messaging, mobile wallet marketing leveraging Apple's Passbook and Google Wallet, post-click engagement, and advanced segmentation, targeting and personalization. Vibes has delivered more than 4 billion mobile experiences on behalf of customers that include Sears, Home Depot, Verizon, Allstate, The Gap, Tribune, Fox, and Gannett. The Common Short Code Administration (CSCA) recognizes Vibes as one of only seven Tier 1 aggregators with secure, direct connections to all the major carriers.
We are currently seeking an Account Manager for our Partnership division at Vibes. This is a unique opportunity to leverage your passion for digital marketing and client service excellence to impact the dynamic mobile marketing industry. This role will build and optimize relationships with channel partners to develop new business and drive growth.
Vibes cares about character and culture as much as competency. We strive to build a workplace where people are excited to come to work every day, and feel empowered and motivated to do their best work. For a quick take on Vibes' environment and culture, check out:
http://chicagocreativespace.com/vibes
Responsibilities:
• Serve as the key partner/client contact and own short-term and long-term partnership relationship and mobile marketing strategy for the partners’ client-base
• Develop and maintain account management communication and execution process independently for multiple partners/clients including but not limited to: mobile marketing campaign design and execution, sales development, client communication, and interpretation/presentation of results
• Assist partners in the execution of mobile marketing campaign set-up, programming, monitoring and reporting to the end-clients
• Manage new partner and new client on-boarding processes including, but not limited to: account setup, shortcode provisioning/migration support, new client educational and strategy support and reporting
• Contribute to partner/client growth and category growth by identifying new opportunities for the partnership or the end clients
• Manage on-going partner communication with regularly scheduled meetings to provide on-going support and follow-up
• Assist in the management and reporting of the partnership pipeline including client growth, prospective clients and active campaign reporting
• Understand program statistics and identify the most relevant and impactful quantitative data to add value and provide insights in partners/clients
• Assume active role in the partnership sales process by identifying key client opportunities with existing partners and assisting in the creation of proposals and RFPs for clients
• Ensure partnership stakeholders have the latest marketplace intelligence as well as information and sales support for new technology solutions available within the platform
Requirements & Qualifications:
• Minimum 3 years relevant client service experience in fast paced, digital marketing and/or advertising environments
• Bachelor’s degree in Marketing, Advertising, Communications or related field
• Proven success developing and maintaining superior client relationships, delivering results, and anticipating roadblocks
• Proven track record illustrating unique and compelling value proposition for clients and educating the customer on cutting edge technology enabled marketing and/or advertising solutions
• Demonstrated results utilizing internal project management and database systems
• Superior project management, communication and critical thinking skills
• Strong writing and presentation skills
• Excellent organization and time management skills
• Proven track record juggling multiple priorities and deadlines
• Passion for innovation and efficiency: proven track record implementing internal process improvements
• Strong attention to detail and ability to complete large volumes of work efficiently and effectively
• Professional, high-integrity, reliable, organized, driven and results-oriented
• Superior MS Office skills (Word, Excel, PowerPoint and Outlook)
Our Core Values:
Respect, Honesty, and Integrity for All Stakeholders Always be Learning
Relentless Focus on the Customer Never be Satisfied
Create Value Seek Accountability and Ownership
Vibes is an equal opportunity employer that encourages and fosters diversity in the workplace. We offer a career building experience in a fast paced organization and industry.
Please apply online at www.vibes.com/careers/
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