COMPANY OVERVIEW

A helping hand. A friendly smile. A round of applause at a charity event. Universal signs of support. Visible symbols of people helping others. These gestures have the power to change the world. We are Gesture and we make hope happen. Gesture LLC works with charities, non-profit organizations, schools, churches and political organizations nationwide to facilitate events that foster generosity and improve lives through fundraising activities.  Among others, these activities include silent auctions, direct donations and live auctions. Gesture’s energetic team and unique mobile-bidding technology help our partners maximize their fundraising efforts.

POSITION OVERVIEW

The Accounts Receivable and Merchant Relations Specialist will be responsible for providing financial, administrative and clerical services in order to ensure effective, efficient and accurate financial and administrative operations.  The Accounts Receivable and Merchant Relations Specialist is also expected to work closely with our clients and staff ensure compliance of established policies and procedures.

KEY DUTIES

“Make Hope Happen”

1.    Help our clients raise as much money as possible for their cause

2.    Deliver an outstanding client experience

3.    Provide our team to assist them in running AWESOME Events

RESPONSIBILITIES (Including but not limited to):

    Accounts Receivable Specialist

●      Prepare invoices in Quickbooks Online.

●      Collect on accounts by sending bill reminders and communicating with customers via phone, email, fax or mail.

●      Generate monthly report detailing unpaid which are 90 days past due post event.

●      Record and receipting of payments

●      Enabling sites once payments are received

●      Track multi-year contracts and deposits due

●      Reconcile monthly events in accounting to events in FileMaker

●      Ad hoc reporting

●      Assist with accounting duties at the office when Accounting Manager is out

●      Responding to client’s e-mail regarding invoices

RESPONSIBILITIES (Including but not limited to):

    Merchant Relations Specialist

·       Onboarding of individual client merchant accounts to CardConnect

·       Manage merchant account service tickets generated by CardConnect in merchant system

·       Manage merchant account service tickets generated by customers and employees in ZenDesk

·       Generate and maintain documentation regarding merchant accounts and merchant services

QUALIFICATIONS

●      Desire to learn, grow and help our non-profit partners succeed

●      Prior client facing experience preferred

●      Bachelor’s degree or equivalent work experience

●      Effective communication skills both verbal and written

●      Ability to make quick decisions

●      Must be team focused and extremely organized

●      Proficient with the use of computers (Mac based), iPads, new technologies

●      Experience using Microsoft office products (Word, Excel, PowerPoint)

●      Experience with ZenDesk is a plus

●      Experience in non-profit sector, customer service, event management or account management preferred but not required.

KEY COMPETENCIES

Composure                               Thinking Clearly & Analytically

Conflict Management                   Managing & Measuring Work

Customer Focus                         Organizing and Planning

Time Management                      Training, Coaching

Making Decisions                       Identifying and Solving Problem