Application Engineer
Overview
kCura is a global company with team members who are driven by our customers to build exceptional software for them to use every day. Our product, called Relativity, handles large volumes of data and helps corporations, law firms, and government agencies solve their own unique data problems.
The way we work together is centered on our core values of collaborating, communicating, pushing to exceed expectations (even our own), being humble, and having fun while we do it. We enjoy ourselves, give back, and work (and play) hard together. If this sounds like the place for you, check out the details of this position below.
The Application Engineer’s role will act as an escalation point for Platform and API related questions from the Client Services and Solutions teams. The Application Engineer will be responsible for putting processes in place to improve: developer documentation and sample code, engaging, monitoring, and answering public Developer Forum threads. In addition to addressing Platform related questions, the Application Engineer will have expertise in the Relativity Platform vertical as well as proficient experience building and debugging ASP.NET applications.
Responsibilities
- Develop sample code, proof of concept solutions and diagnostic tools for clients
- Diagnose and debug applications in production-grade environments
- Support BAs to help answer technical questions
- Interface with Product Development, Education and Documentation teams to provide feedback about the Platform and identify areas for improvement
- Manage and help develop the Relativity Community by answering questions through the portal and assisting with content
- Propose solution architectures to clients
- Educate and mentor members of Client Services on how to better diagnose and debug Platform related issues
- Follow appropriate policies and procedures for creating, scrubbing, updating, escalating and closing of tickets. Attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data
- Proactively monitors assigned open tickets and contacts customers and updates tickets, all on a timely basis
- Provide responsive support to clients during normal business hours, and as identified for on-call or as requested by management
- Complete all daily tasks and projects as requested, on-time, and with attention to detail and quality
- Accurately track time on a daily basis
Knowledge Skills and Abilities:
- Expertise in the Relativity Platform vertical, APIs, and extensibility points
- Experience troubleshooting complex application issues
- Professional written and verbal communication skills
- Ability to travel 10% of the time
Qualifications
Minimum Qualifications:
- 3-5+ years of experience building and debugging production-grade applications in .NET/C#, ASP.NET and SQL Server
- Experience using and building applications on WCF and\or REST
- Familiarity with recent versions of Windows Server, IIS, SQL Server, Windows Services
- Bachelor degree in technology related field or equivalent experience
- Enthusiasm for technology systems and support
- Ability to work independently and as part of a team
- Critical thinking and problem solving abilities
About Us
Our software has more than 130,000 active users in more than 40 countries from organizations including the U.S. Department of Justice and more than 190 of the Am Law 200. We have grown significantly over the last several years and continue striving to build software that helps solve our customers’ toughest e-discovery and unstructured data challenges.
If you’re ready to grow with us, we’d love to hear from you.
Apply
Refer this job to a friend
Share on your newsfeed
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.