Application Support Engineer
When you join Trunk Club, you join the Nordstrom family. Our fast-paced and entrepreneurial environment is paired with the strong history and experience of a retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions. We welcome your adaptability, your curiosity, and your passion to contribute to our unparalleled shopping experience!
About the TeamApplication Operations provides technical troubleshooting for employees, supports internal tools, advocates for data integrity, and drives solutions for the business. We are looking for a problem solver, for someone who can identify trends, prioritize efficiently, and communicate clearly. Application Support Engineers can confidently navigate the Trunk Club tech stack, own high priority investigations, identify root causes, and stay cool under pressure.
Responsibilities
- Build software tools
- Automate second tier support tasks
- Monitor queues, maintain SLAs, own root cause analysis
- Create and maintain technical documentation
- Handle company-wide communications during emergencies
- Provide support for the Trunk Club application environment
- Lead triage for issues originating across the business
- Perform manual regression testing and bug documentation
Requirements
- Familiarity with at least one common scripting language such as Ruby or Javascript
- Experience developing web applications (in any language – Ruby/Rails experience a plus)
- A mastery of debugging and reading logs; using tools such as Splunk, Kibana or SSH/cURL
- Previous support work with transactional environments
- Understanding of Git and common TDD practices
- Positive communication skills and ability to provide professional and constructive feedback
- A Bachelor's degree or equivalent experience
Nice to Have
- Experience supporting a large scale web application environment
- Solid understanding of Computer Science and web protocols
- Experience with relational databases such as Postgres
- Experience with Voice of the Customer
- Familiar with JIRA and Slack
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to frequently stand; walk; use hands and fingers, reach with hands and arms.