Associate Product Data Analyst
We here at Jellyvision are the proud parents of ALEX®, an interactive employee communications platform that happens to share some DNA (and a sense of humor) with the smash-hit trivia video game YOU DON’T KNOW JACK®, created by Jellyvision's founder. ALEX makes navigating tricky decisions—like choosing and using employee benefits or improving your financial wellness—easier, faster, and more helpful, not to mention entertaining. The success of the ALEX platform has exceeded our wildest dreams, (except for the part right before we woke up where our mom was riding a giraffe), which is why we need talented folks like you to help us help ALEX take over the world…er…continue to grow and succeed.
THAT’S LOVELY, BUT WHAT’S THE JOB?
We are looking for an Analyst to help us:
- provide our clients with reports which distill the tons of data we collect into information that is meaningful to them
- track, analyze and improve the performance of our Conversations
- analyze the performance of our ALEX family of products
- assist our Director of User Research & Analytics with, well, analysis
Our approach is based on creating “people” instead of “pages” – not artificial intelligence, but decision-tree based applications overlaid with ingenious writing, performance and audio sequencing. Since we invented a whole new type of interactivity, we’ve also had to invent our own proprietary system to keep track of the “path” that every participant takes.
In addition to providing new leads or sophisticated explanations for complex products, we provide significant value to our clients by reporting back the data we collect in useful and insightful ways that help them understand their customers and prospects. We also use the same data to guide the optimization of our conversations to achieve the best performance, highest conversion and overall “stickiness” possible.
More specifically, our Analyst will:
- Use a combination of custom tools and a handful of light SQL queries to pull metrics such as visit counts, survey scores, bail rates, and user path data from our databases
- Maintain our analytics data and go over it with a fine-tooth comb and troubleshoot when something looks “funny”
- Report on the performance of several of our projects to both internal creative teams and to clients at regular intervals using formal reports as well as more ad hoc communication
- Work with our Director of User Research & Analytics, Product Data Analyst, and the rest of our team to evolve our analytics tools and processes
- Spearhead A/B tests and optimization efforts on the projects you’re assigned to – it’s not just “what the data is saying” but intuiting the “why’s” and the “what now’s”
- Help ensure that the lessons learned from our data analysis get spread throughout the company – we need you to infect people…with knowledge!
SO WHAT KIND OF FOLKS ARE YOU LOOKING FOR?
We’re so glad you asked. As our newest analyst, you MUST:
- Be super-familiar with Microsoft Excel. You should be able to drop formulas like they’re hot. If you don’t know how to use IF or VLOOKUP functions, learn how before applying.
- Have full use of both your right and left brain – mono-hemispheric candidates need not apply. You’ll need to rock the statistics and get gooey over a clean spreadsheet, but you’ll also need to be able to deal with the fuzzier aspects of the process – the interpretation, inference and creative implications of the data.
- Be able to write and talk good. Seriously, your written and oral communication skills should be really excellent. You’ll be a major information hub and will be interfacing with our internal staff and several of our clients. Your ability to summarize and be succinct is key. All the data in the world is useless if you can’t make people understand it.
- Work with impecable attention to detail. You should be the kind of person that noticed that we just misspelled “impeccable.”
- Be able to get your geek on. This position is computer-intensive. You’ll need to get up and running quickly on our proprietary analytics and creative tools, so it’s more than just being comfy with Excel and databases. Our business lives online, so you’ll need to be familiar with the Web and its functionality as well.
- Be in touch with your inner Spock. You’ll need strong logical abilities to solve the puzzles hidden in the data you’ll be collecting.
- Own at least one black turtleneck … or just have great creative instincts. You’ll need to be able to navigate your way around a script in our proprietary authoring tool, have a perspective on what’s working and what’s not, and express your feedback clearly and kindly. You’ll be hands-on with our creative team, and your writing skills will be invaluable.
- Organize like you’re Martha Stewart. It’s a good thing. You’ll be working on several projects at once, so you’ll need great scheduling and workload planning skills to keep all your balls in the air.
- Keep it together under the gun. You’ll need to do high quality work and maintain your attention to detail under deadline.
- Have the flexibility to work longer hours during peak production. And if you want to work on your actual flexibility, join our weekly yoga classes!
- Play a strong point guard (it’s a basketball thing). If you’re not a hoopster, it means that you’ll have to work well in an interdependent team. Our User Research & Analytics department works with nearly every department we have – programmers, writers, editors, project managers – so you’ll need to be able to give and take direction productively and constructively.
- Appreciate the Web (and media in general) like a fine wine or a FlufferNutter® sandwich. The Web is always evolving and so is the way people are using it. What we do is part psychology and part user-interface design. The more you understand the conventions and rules of the Web, the better you’ll be able to help us know when to follow those rules… and when to break them.
- Have a sense of humor. It just makes you more fun to work with.
We’ll have an extra twinkle in our eye for candidates who have experience with:
- Web analytics and other track tools (Omniture, Google Analytics, etc.)
- How multimedia experiences are developed
- A/B testing
- Quantitative and qualitative research
- Oh, and knowing a little SQL (or being willing to learn some) would be nice
PHEW. THAT WAS A LOT. ANYTHING ELSE?
Yes. We share a commitment to excellence and a desire to work in a comfortable, friendly atmosphere, so we only hire nice, bright, funny people who are willing to work hard. Our credo is a simple one: be helpful. And we think we can be most helpful if our workforce is as diverse in thought, perspective, and culture as the people who use our products. We are looking to add amazing folks to our team who will bring diversity across many lines, including race, ethnicity, religion, sexual orientation, age, marital status, disability, gender identity, sex, and country of origin.
ARE THERE ANY PERKS? Yes, we love perks.
- Competitive pay, 401(k) with matching, stock options and benefits. We pay 100% of the cost of premiums for medical, dental, vision, disability and life insurance for our employees (as long as you qualify for our tobacco-free discount; if you’re a tobacco user, your medical premiums will be higher than $0). We also cover a really nice chunk of the cost of premiums for spouse/dependent medical, dental and vision insurance.
- Casual dress and a flexible schedule. Come in a sweatshirt, jeans, whatever, like everyone else here.
- Creative work environment. We are lucky to work in a place that is full of intelligent, talented and innovative folks. Although most hours the place is deathly quiet (we're a focused bunch), this is punctuated with hilarious outbursts and general merriment, which makes a nice way to spend the day.
- Free food. Every week, we stock our kitchen with free healthy snack foods, and we have a catered lunch every other week to give people a reason to hang out and eat together.
- Easy transportation and lots of love for folks who bike to work. We’re really close to the North/Clybourn red line stop and the Halsted (#8) bus (right by the Apple Store and Mega Whole Foods too), and we have a transit FSA that allows you to dedicate pre-tax dollars to public transportation expenses. A number of our employees like to bike to work, so we also have bike storage, showers and lockers in the office. And for those without their own bike in the city, we offer free divvy memberships – complete with Jellyvision bike helmets you can borrow from the office.
- Did we mention our yoga and meditation classes? We bring a pro instructor right to the office. Fully subsidized by Jellyvision and fully optional, btw.
- Oh! And we have a massage chair. Not just any massage chair, my friend. It’s the HumanTouch HT 5320 WholeBody™ Massage Chair. Feeling a little stiff? Sit down. Relax. Feel better? Good. Okay, back to work.
AND HOW DO I APPLY?
We look forward to hearing about you and what you do. Make sure your application includes:
- A cover letter that highlights three reasons you think you’d be great for the gig, focusing on how your past experience has prepared you for this kind of position. Writing is key to all we do, and we weigh cover letters heavily. We love a cover letter that really shows us your personality (check out our company bios to see the wide range of personalities we’ve already got in house), but don’t stress if you’re not a comedian. You don’t have to be funny. Just be yourself. We’re mostly interested in learning who you are, what you love to do, and why you’d love to do it here with us.
- Your resume
You will receive an auto-reply confirming that we've received your application.
Please know that every single application we receive is read by a real live human being. However, that kind of thoughtful review takes time, so it may take us a little while to get back to you (but we will, we promise). In the meantime, NO FOLLOW UP PHONE CALLS OR EMAILS, PLEASE. It’s not that we don’t love hearing from you. It’s just that time spent responding to follow ups could be spent…well…reading your application. Please rest assured that if you received a confirmation from Recruiting Robot, we’ve got your application, and will get back to you really soon. We knew you’d understand.
If you still have pressing questions in the meantime, please feel free to check out our handy-dandy FAQ page!
Thanks for your interest in Jellyvision!