bswift, a leader in cloud-based technology and services foremployee benefits and health exchanges, is currently seeking an Associate Product Manager – Decision Support & Exchange.  The person in this role will proactively(that a very key word) measure, troubleshoot and refine a product linethat guides consumers through their annual benefits enrollment decisions.

Let’s face it, medical and Medicare benefits are complicated & highly nuanced. And since employees typically only consider these choices once per year, there’s a lot of re-learning involved.  Our signature services (“AskEmma” and “Best Fit”) swiftly guide employees through dense subjects; pose the right questions about their medical needs, and does some heavy lifting in order to recommend an appropriate plan. 

Key Responsibilities

• Work closely with Product Managers to define product specs that clearly communicate detailed functionality and architecture.
• Deeply understand how various aspects of our product integrate together – including data flow, underlying algorithms, client-side logic, and UX components.
• Troubleshoot product issues escalated from clients or Account Managers.
• Design and implement reporting solutions that enable product managers to make effective decisions.
• Quality testing of the product prior to new product releases.
• Liaise with other business groups including Client Services, Sales, Marketing and Software Development to define product requirements.
• Assist with the creation of wireframes that clearly convey product features and functionality to a web designer and contribute to the web/graphics design effort.
• Work closely with the Documentation team to define product functionality for bswift release documents and help documentation.

 

Qualifications

• At least 2 years of work experience in product management or as an analyst with proven troubleshooting skills.
• A passion for transforming data into insightful information
• Highly detailed oriented with ability to convey concepts verbally and in writing for both technical and design stakeholders.
• Technical background, with experience in software applications
• Bachelor's degree
• Excellent teamwork skills + a willing attitude to flex as priorities change or as feedback is received from consumers or clients.

 

The following experience is not required but is beneficial:
Experience in the health care and benefits admin industry.
SQL Skills

EDUCATION
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.