BenchPrep is an enterprise SaaS e-learning company. Our platform includes data-driven personalization, game mechanics, mobile optimization, and robust instructional design. Over 30 education & training companies such as ACT and HRCI use our platform for their digital learning products, and we've helped over 1 million students reach their goals.

Client Solutions Manager at BenchPrep
 Description:

As a Client Solutions Manager you are responsible for the delivery and on-going success of your client’s products on the BenchPrep platform. You will work closely with clients to understand their goals through effective communication, abstract requirements gathering, and collaborative roadmapping.  

You will analyze business requirements, provide product solutions & recommendations, and translate decisions into an impactful product that serves our clients and their end users.

Our ideal candidate is a fast learner, able to quickly grasp complex requests and craft creative approaches, and communicate gracefully and effectively with clients and internal teams.

Responsibilities:

  • Consolidate requests, designs, and technical research to create well-defined, well-documented and prioritized requirements

  • Collaborate with internal teams and clients to prioritize the roadmap and champion the features which will provide the most internal and external value

  • Manage a portfolio of clients in different lifecycles

  • Stay well-informed about our clients’ business initiatives to conceptualize features that achieve their objectives

  • Translate and communicate project requirements to internal teams

  • Maintain an open and honest line of communication with clients

  • Participate in testing for quality assurance and user acceptance

  • Provide product strategy and ownership to the BenchPrep team and your clients

Requirements:

  • Bachelor’s degree

  • 3+ years of experience in business analysis and requirements gathering for a tech product

  • 3+ years in a client facing role

  • 3+ years of product management or product consultant experience at a SaaS company


An ideal candidate will posses the following qualities:

  • Strong problem-solving and analytical skills

  • Understands and can create tangible clarity around abstract ideas

  • Has strong business writing skills and presentation skills

  • Communicates exceptionally well in phone calls and through email

  • Has proven organizational skills and attention to detail while retaining big picture goals

  • Comfortable working across internal teams (developers, designers, instructional designers, solutions managers etc)

  • Is willing to challenge certain feature sets or ideas in a positive and collaborative manner

  • Has a track record of successful delivery of medium and large scale software development projects to production

Send resume to [email protected] with subject line "Client Solutions Manager" and 3 sentences on why you are the perfect candidate for the job.
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Company Reviews

It's awesome being able to come in each day and work with talented coworkers on projects that millions of people use in pursuit of their education goals.
Scott Monsky
Content Manager
at BenchPrep
Because there aren't many companies that do what we do, there are lots of opportunities to create tools and processes that are entirely your own.
Katie Evans
Product Support Associate
at BenchPrep
It is an awesome feeling "wanting to go to work", being able to impact millions of users and have a great time in the process.
Nickolay Schwarz
CTO
at BenchPrep
I enjoy the challenges that are presented to me. I'm always learning something new at BenchPrep.
Eddie Garibay
Software Engineer
at BenchPrep
Our team, product and culture is legitimately one-of-a-kind and I feel lucky to be part of it.
Emily Leary
Director of Client Relations & Product Strategy
at BenchPrep
BenchPrep is a place where hearing each employee's voice in every step the company takes towards its continued success is not just an option, but an imperative.
Jordan Williams
Content Manager
at BenchPrep
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Send resume to [email protected] with subject line "Client Solutions Manager" and 3 sentences on why you are the perfect candidate for the job.
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Why work with us
We’re paving our own path to success in a new and growing field. We strive to learn every day, whether we’re creating content or our latest study tool. Our creative spirit rewards risk-taking, and our collaborative culture provides transparency and meaningful feedback. We’re committed to helping students learn better, and that starts in our office.
Culture
We cultivate an office that meets everyone’s needs. Leadership asks for feedback on our environment often, ensuring our culture stays healthy as it grows. Our success stems from our collaborative, diverse team, and we’ve taken steps, such as our FWD.us partnership, to stay unique. The office that eats together stays together--we cater lunch daily.
Perks & Benefits
Competitive salary, valuable stock options, and company sponsored 401(k)
Paid medical, dental, and vision insurance via Blue Cross Blue Shield
Daily catered lunches (free for every employee)
Fun, meritocratic, mission driven, dynamic work culture
Commitment to fostering positive office culture (included, but not limited to, monthly company dinners, quarterly outings, an in-office ping pong table, cocktail hours, poker nights, etc.)
Build products that impact millions of learners worldwide
Work at a fast growing, profitable, exciting startup
Collaborate with world-class organizations to reinvent their learning strategy

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