About Hologram

We are a team of insanely ambitious makers, engineers, operators, and general troublemakers. Our mission is to build the platform creating connected products, including hardware (the Hologram Dash and SIM cards), connecting to the Hologram cellular network, and web applications for managing devices and data.  We are venture backed and growing fast to support our expanding customer base.

What is this role?

As a Customer Success Engineer, you'll help our customers build the next generation of connected products on our Hologram platform. If Hologram is the fishing rod, your task is to teach people how to use Hologram to fish.  You should be equally excited to speak with customers to understand their technical challenges and to provide operational guidance on how to bring a prototype to market. You have strong debugging, troubleshooting and analytical skills to serve our customers across our platform. You have a bias for action to solve customer challenges through proper coaching or even programming the required solutions yourself.  If you’re looking for a holistic entrepreneurial experience of talking to users, understanding their problems, building solutions, and then iterating on feedback.  Look no further!

What you'll do:

• Conduct onboarding sessions with newly acquired customers.
• Provide customer support for technical challenges like minimizing data consumption or adapting old firmware to Hologram's cloud platform.
• Develop customized demos, presentations, and prototypes to demonstrate Hologram's value to the customer
• Scope, design, and build technical integrations/customizations to assist the Sales and BizDev team
• Improve our documentation to improve "time-to-value" and developer experience
• Be a champion for customers' business needs and product enhancements
• Represent our customers' needs to the company as a whole

• You must absolutely love delighting customers. You live for this.
• You go above and beyond to create valuable and memorable experiences for customers.
• You have product development experience and experience building connected products (things you built in your garage count!)
• 1-2 years of customer success/sales engineering experience at a SaaS company
• Strong analytical approach to diagnosing customer pain points and technical challenges
• Clear communicator over documentation, technical forums, web chat, e-mail, and very occasionally phone
• Professionalism with personality in customer communication
• Preferred: SQL experience
• Preferred: Arduino or embedded system experience
• Preferred: Scripting language (Ruby or Python) experience