Customer Success Manager
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Full-time
ReviewTrackers is the rapidly-growing customer feedback platform trusted by tens of thousands of businesses. Using data, insights and technology, we partner with brands to ensure customer success. We have created an environment where employees can learn, grow and do the best work of their careers. We are seeking motivated individuals who wish to learn new things, contribute great things, and be the best version of themselves.
The Customer Success team is a hybrid of account management and support. We work with new technology adopters looking for a way to make their online reputation management more efficient. We pride ourselves on providing friendly, patient, and concise next-level support to optimize the customers road to success. This position reports to the Director of Customer Happiness, and is perfect for someone with 4-5 years working in customer service, customer support, community management, or account management, preferably in a SaaS environment.
What we offer:
- Excellent healthcare benefits that are built for both individuals and families + 100% company contribution for Health, Dental and Vision
- High quality equipment and access to bleeding-edge technology
- Free healthy snack foods and drinks - stocked weekly
- Regularly hosted Lunch ’n Learns
- Paid vacation in your first year
- Pre-tax Transit Benefits
- Casual dress, happy hours & company outings
- Competitive salary
- Retirement Plans (401k), Life Insurance & Flex Spending Account
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