Meet Chime, a new service by your friends at Sittercity that lets you book amazing sitters on demand.  We’re on a mission to change the way parents and sitters find and manage childcare. This is a unique opportunity to join Sittercity’s Chime team and disrupt the $50B occasional childcare market. 

We are looking for a proven innovator and business ninja to lead our parent retention and marketplace liquidity team.  These are the two core engines to the business with clear accountability to our strategic plan: accelerating parent reuse and ensuring adequate liquidity of sitters seeking jobs. 

What You’ll Do

• Analyze parent behavior and research parent needs to develop product, marketing and operational strategies to improve engagement.This is not CRM tactics but developing and refining core value propositions.
• Track and monitor the effectiveness of retention initiatives using relevant tools and A/B testing.Set and deliver against tangible KPIs (parent reuse rates).
• Analyze demand and supply patterns and forecast short and long-term supply needs.
• Consult and support supply-side program features to ensure and bolster adequate supply liquidity.
• Lead cross-functional projects to implement team initiatives; collaborate and communicate with teams across the company to achieve project and team goals.
• Be the voice of parent re-use, ensuring the requisite attention given its outsized impact on our overall success.

What You’ll Need

• Unparalleled business judgment; ability to trade-off analysis for action; willingness to take strategic risks.
• Proven success identifying, analyzing, and solving complex business problems, preferably in marketplaces:
• Experience conducting quantitative consumer research, from the ground, up. (collect, analyze, interpret).
• Exposure and aptitude for statistical analysis, including logit regression models (parent utility models).
• Ability to lead a team to create algorithms to maximize parent-sitter matches collectively.
• Proficiency in data analysis tools, including SQL, R, SPSS, SAS, etc.
• Skilled at planning, organizing, prioritizing, and executing simultaneous projects and activities.You can prioritize high-impact activities and keep complicated projects moving forward.
• You’ve proven your ability to work well under pressure and adapt to change quickly.
• A clear thinker and communicator, both verbally and in writing (PowerPoint/Keynote).
• Bias towards action.
• 3-5 years in analytical roles with progressively more experience.
• Bachelor’s degree, preferably in a quantitative field, including engineering, math, economics, CS, etc.
• Affinity towards childcare and strong understanding of the motivations of parents and sitters.
• MBA is strongly preferred.

Our Workplace

Sittercity operates in a casual and fun environment in the River North neighborhood of Chicago. Perks include meditation classes, healthy snacks, weekly team lunches and quarterly outings. In addition, we offer a very competitive benefits package including health, dental, short/long-term disability, life insurance, 401(k) and an open time off program.            

Sittercity is a recipient of the 2016 WorldatWork, Work-Life Seal of Distinction Award for demonstrated leadership in workplace strategies and practices to help employees achieve success in work-life effectiveness. 

Sittercity is an Equal Employment Opportunity Employer committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, veteran status, or any other basis as prohibited by federal, state or local law.  Sittercity participants in E-Verify and background checks all employees.