Hey Chicago! Today's digital lifestyle has transformed the way we work, the way we play, live and learn. As one of the world’s leading providers of business support solutions, CSG International understands what it means to evolve, adapt and transform. Our goal is to help companies generate revenue, maximize customer value, and manage their businesses more efficiently.

We help companies around the world succeed—and we continue to evolve our large portfolio of industry-leading solutions to meet ever-evolving market demands. Ascendon, CSG International’s next generation cloud based solution, empowers the top brands in media and entertainment to easily and effectively market, monetize and manage their premium digital content and customers.Its functionality enables our Clients to effectively run all aspects of their business, such as managing their customers, defining the products and services they are selling, processing orders and payments, fulfilling orders with downstream systems, and delivering their content.

Join our team and help us perfect our solutions.

Documentation Writer II at CSG International
  • Position Details:

    The Documentation Writer II is part of a documentation team responsible for producing documentation in multiple formats.  Writers need to be able to work closely with architects, developers, testers and other writers to deliver content to a specified timescale in a SAFe/Agile environment.   Documentation writers take complex, technical information and communicate it in a concise and accurate manner. We look for talented writers who are passionate about writing, quick to learn, and eager to participate on the documentation and development teams.


    • Create, update, and maintain multiple documentation deliverables using MadCap Flare
    • Create and assimilate technical material for both technical and non-technical audiences
    • Develop and edit content according to established standards and procedures
    • Clearly communicate with all project members and stakeholders
    • Prepare source files for edit, SME review, and publication according to department procedures
    • Contribute to ongoing documentation improvement projects
    • Perform restructuring and rewriting of documents
    • Work in a fast-paced environment to meet tight deadlines
    • Participate in SAFe/Agile/Lean development teams
    • Take initiative and show ownership of work
    • Show interest in new documentation methods, best practices, and tools


    • Bachelors in English, Communications, or similar field is preferred
    • 2-4 years work experience as a technical writer
    • Strong people skills and ability to work in a team
    • Excellent communication skills
    • Ability to pay attention to detail
    • Must be able to manage multiple tasks and projects and priorities as required
    • Can take initiative and follow through on projects and tasks
    • Ability to act with urgency and make decisions under pressure
    • Ability to think on a high level and consider broad impacts
    • Strong analytical and logical skills

Company Reviews

CSG is smart people tackling challenging business problems through the latest technology and an entrepreneurial spirit. Ascendon presents the opportunity to blend the knowledge CSG has earned through years of operational excellence with large global communication companies with the forward thinking of some of the industry’s thought leaders for the new digital economy.
Chris Janik
Director Software Development-Ascendon
at CSG International
In this day and age, “Diversity” has become key to come up with the next cutting edge technology and ideas. CSG is one place where you get to work with a diverse workforce to solve complex problems.
Raj Subramanian
Sr Test Automation Engineer
at CSG International
“I’m always looking for a candidate who shows passion when talking about what they do. It’s really important that they love what they do and like to have fun doing it- because that is what CSGI is all about.“
Tara Hanacek
Recruiting Lead
at CSG International
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Why work with us
At CSG International you would have the potential to impact millions of people around the globe with customers that are some of the largest companies in the world in the entertainment, sports, cable & satellite and telecommunications space. We subscribe to best practices and are constantly upgrading to the latest and greatest tools and technology and our 24 global offices value continual learning, accountability, collaboration and team enablement in a fast paced agile environment. We are currently expanding our teams and have positions open in Chicago, Omaha and Denver.
We value continual learning, accountability, collaboration and team enablement in a fast paced agile environment. Employees at our Chicago office have a “Work-hard, play-hard” mentality and enjoy a casual and relaxed work environment with traits of a startup culture, and the backing of a growing, international enterprise. We want our employees to be comfortable and dress in whatever will allow them to perform at their best. To support of the ever-evolving life-landscape CSG stresses use of the unlimited vacation policy as CSG is committed to providing progressive avenues for taking a timeout to focus on family, travel or simply rejuvenate.
Perks & Benefits
Unlimited vacation
Relaxed Dress
Life Insurance
401k Match
Employee Stock Purchase Plan
Business Discounts
16 Weeks of Paid Parental Leave
Adoption Assistance
Various Health Insurance Plans
Educational Assistance – Tuition Reimbursement
Vision Insurance
Gift/Hour Charity Match Programs
Commuter Benefits
Dental Insurance
HSA/FLEX Health Options
Disability Insurance

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