Company Overview

Who Mattersight is:


The rubber hits the road when someone picks up the phone to talk to a company. It happens over 250 million times a day. With over 60 percent of people dumping brands because of bad customer service, that phone call can make or break a business.


Enter Mattersight – the only company that uses personality analysis and big data analytics to improve every customer call, increase customer satisfaction and lower costs for Fortune 500 enterprises. Our patented technology mines a private database of over 1 billion customer service calls to quickly pair customers with call center agents they will naturally, effortlessly click with. Awkward and annoying becomes satisfying and enjoyable. Frustrated becomes enthusiastic.


Mattersight helps companies make positive conversations with their customers the rule, not the exception by fostering emotional connections that turn complainers into fans.

Responsibilities & Qualifications

Who you are:


On a journey to become an innovative, results-oriented marketing and events leader. Someone who has some professional experience and is now ready for the next step. In this role, you will focus on gaining hands-on experience within the discipline of marketing events, which requires collaboration, taking in a significant amount of information, planning for and turning it into actionable insights. Working in a fast-paced, medium-sized organization (~250 people in total), you will have a lot of opportunity to experiment, which comes with a healthy dose of responsibility.


What you’ll do:


In this role, you will report to the Director of Marketing Communications, who will act as a coach and a mentor to help you gain experience with the following market research initiatives:


  • Collaborate with the Sales and Marketing teams to ensure Mattersight’s event strategy aligns with current go-to-market approach.
  • Research, schedule and host meetings and events (evenings and weekends as required).
  • Manage administrative, logistical, and metrics/reporting.
  • Develop and manage the event schedule for calendar year 2018 and beyond. Includes ongoing research of and vetting new industry events.
  • Assist in booking process of events, preparing contracts, collecting signed contracts and deposits, providing event details to the appropriate folks, etc.
  • Serve as point of contact with event organizers and vendors.
  • Provide on-site visibility and support for key events.
  • Lead preparation of all event materials, which may include briefing documents, calendar invites, booth materials, etc.
  • Participate in weekly Sales and Marketing team meetings.
  • Prepare a bi-weekly summary of upcoming events and statuses.
  • Implement and support all Sales and Marketing initiatives as requested


Required Knowledge, Skills, & Abilities


Applicants must meet ALL of the following criteria:


  • Demonstrable passion for marketing and events
  • Learner mindset
  • Responsible, accountable and organized
  • 1-3 years of relevant experience within events and/or a B2B digital marketing environment
  • An understanding of the structure, processes and key stakeholders within Fortune 500 enterprises, either by having worked at one or having supported one through an agency
  • Bachelor’s degree
Other Facts

Company Culture & Facts


Corporate Culture


Mattersight values diversity amongst its employees.  Employees from all levels of experience and backgrounds are mingled together and are encouraged to learn about projects others are working on.  Mattersight’s Chicago office fosters teamwork as well as self motivation. 


Eligibility & Location


Mattersight seeks candidates authorized to work in the United States.  The Events Specialist position will be based out of Mattersight’s Chicago location; candidates should anticipate some travel.




Mattersight is prepared to offer a highly competitive benefits and compensation package for the ideal candidate.




Any questions regarding the position should be communicated to Patrick Stearns, Director of Talent Acquisition, [email protected]


For more information about Mattersight, visit Mattersight is committed to equal opportunity and affirmative action in all employment matters: Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, ancestry, marital or domestic partner status, national origin, disability or medical condition, pregnancy, veteran or military status, sexual orientation, gender identity, or on account of membership or affiliation with anyone in any of the foregoing categories, or any other protected category under federal, state or local law. Although particular legal provisions may differ in various locations in which we do business, our principles are the same worldwide.

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