Rightpoint is a customer experience agency with technology at its core. Serving Fortune 1,000 companies, Rightpoint is the only agency driving transformational change from the inside out. Founded on the belief that great customer experiences are fueled by the people who deliver them, Rightpoint’s mission is to remove barriers and uncover new possibilities to connect companies with their customers across every touchpoint. From web, mobile and social to IoT, eCommerce and cloud, Rightpoint brings a holistic point of view that enables exceptional experiences with lasting impact. With a client base of more than 250 companies, Rightpoint was named to Forbes’ 2014 list of America's Most Promising Companies and Crain's 50 Fastest Growing Companies in Chicago  in 2016. For more information, visit rightpoint.com and follow @Rightpoint.

Rightpoint is passionate about solving problems and making great digital products for our clients. We are a driven bunch, always curious, and always hungry to create digital solutions that transform the way people do business and communicate.

And we have a whole lot of fun doing it, too!

Take a look at our recent accolades:

• "Top 100 Workplaces in Chicago" by the Chicago Tribune in 2014, 2015, and 2016
• One of the "Most Promising Companies in America" by Forbes in 2014
• 2015 MITX Awards Finalist
• W3 Awards Silver Winner
• Microsoft’s National Systems Integrator (NSI) Central Region Partner of the Year in 2014
• Chicago’s “Top 20 Best Places to Work” by Crain's Chicago Business in 2013
•  Crain's "Fast Fifty" in 2014, 2015, and 2016
• Among Inc.’s “500 Fastest Growing Private Companies in America” in 2011 & 2013

Job Description

The Group Experience Director plays a critical leadership role across the Design & Strategy disciplines at Rightpoint. As a practice lead for UX, you have mastered the user-centered design process, and will oversee a growing team of seasoned UX designers and researchers across multiple offices and regions. You will partner closely with the heads of Content, Visual Design, and Strategy across our national network to define the what, how and why for our Design & Strategy team. And you’ll be key partner to our clients to develop projects and accounts.     

We’re looking for a proven track record of innovative thinking for complex problems in multiple areas: marketing, applications, mobile, omni-channel commerce, or other digital products. But it’s not just about smart thinking – it’s showing that you know how to carry a project all the way through from pitch to launch.  

Things you’ll do

Your responsibilities will broadly cover team management and growth, business development, project delivery, and process definition. The Group Experience Director we’re looking for will:

• Advocate for the UX research and design process within projects and within Rightpoint
• Judge work for quality, critique it, and know how to approach team members at every level to coax great work out of them
• Approach problems thoughtfully and energetically, with an eye inspiring teams and clients to create and build new solutions
• Develop cross-discipline approaches to work and BD that will lead the team to success, advance the practice, and grow the company
• Drive team growth—for individuals on a personal and professional level, and for the team through recruiting and practice definition (methods, protocols, process)
• Raise the profile of Rightpoint in the industry through thought leadership and participation in events that connect the team to the community
• Focus on contributing to an award-winning portfolio of work

Qualifications

• Bachelor of Fine Arts degree in related area, or Masters Degree in related area preferred, or equivalent blend of education and experience.
• 12+ years’ experience in a combination of both the Design and User Experience industries.
• At least 5 years in a leadership role in a Digital Agency Environment.
• Strong experience design skills with an expert level of understanding of modern tools and techniques
• Outstanding storytelling and presentation skills
• Superior communication, time-management, and client/relationship management skills
• Strong strategic thinking abilities and demonstrated success in leading teams in executing established strategies
• Experience in commerce or transactional digital experiences with large B2B clients preferred
• Must be a team player with a willingness to help and learn in order to foster an environment of team growth

• PTO + Paid Holidays
• Casual Dress (when in the office; when at a client site, we need to mirror their dress code)
• Flexible Work Schedule
• Great Health Coverage
  • Medical – 4 plans to choose from!
  • Dental
  • Vision
  • Life/AD&D/Short-Term & Long-Term Disability
• Flexible Spending (Dependent & Healthcare)
• Transportation/Parking Pre-Tax Benefits
• 401k with Company Matching
• Weekly Peapod Snack/Drink delivery
• Regular Happy Hours and social events including: Volunteering, Game Nights, Basketball, 5K runs, golf outings, team sports, etc.
• Catered Lunches Every Other Friday
• Open Office Environment
• Continuous Training, Certifications, and Learning Opportunities 

This is a full time, salaried position. For more information, visit www.rightpoint.com. Rightpoint is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

Rightpoint is an E-Verify employer.  E-Verify is an Internet-based system operated by the Department of Homeland Security, U.S. Citizenship and Immigration Services that allows Rightpoint to verify the employment eligibility of our employees.  Based on the information provided by you on your Form I-9, Rightpoint will input that information into E-Verify which will confirm your information in DHS and Social Security Administration (SSA) databases.  Your continued employment with Rightpoint is contingent upon an “Employment Authorized” result for you from the E-Verify system

APPLICANTS MUST BE PERMANENTLY AUTHORIZED TO WORK IN THE U.S.. WE ARE UNABLE TO OFFER SPONSORSHIP AT THIS TIME.