IT Support Administrator
What We Do
Uptake is a Chicago-based predictive analytics SaaS platform provider that empowers major industry leaders to optimize performance, reduce asset failures and enhance safety. At Uptake, we combine our strengths—machine learning, analytics, data visualization and software development—with the expertise of our industrial partners. The result is enormous savings in development time and resources for Uptake’s partners and a proven industrial grade software platform that delivers value to partners and their end customers.
Responsibilities:
- Maintaining mostly open source office infrastructure.
- Repair and creation of employee laptops
- Training new hires on the fine points of IT security
- Provision and support of VOIP telephony and telepresence equipment
- Support wired and wireless networks, and our VPNs
- Documenting and expanding our knowledge base
- Asset management and procurement
- Support OS X (and Windows) users with everything from software installation to debugging development environments
- Thinking of how we can make our coworkers have a more enjoyable, efficient day.
Qualifications:
- 1+ years experience solving problems and making systems better in a computer-based environment
- Ability to use *some* command line
- Ability to troubleshoot and fix common issues in your sleep
- Intellectual Curiosity
- Demonstration that you’re interested in and have done something with technology.
Nice-to-have's:
- Degree in computer science or STEM area of study
- Proficient in the Linux command line
- Passion for open source software
- Programming experience and ability
- Knowledge of identity management / authentication systems
Why Work Here
We build and deliver, then explore to build more. Curiosity and flexibility enable everything we do, and we get stronger as we make each new industry smarter. As a team, we bring our diverse backgrounds, beliefs and experiences to solve problems no one has yet to solve, at a speed no one has yet to experience. We support and challenge one another to bring out a new best in each of us, and we might have a little fun along the way.