Guaranteed Rate is one of the ten largest retail mortgage lenders in the U.S. The company has become The Home Purchase Experts® by offering industry-leading self-service tools and low rate, low fee mortgages through an easy-to-understand process and unparalleled customer service. Headquartered in Chicago with approximately 2,500 employees in 175 offices across the U.S. and licensed in all 50 states, Guaranteed Rate has helped hundreds of thousands of homeowners with more than $65 billion in home purchase loans and refinances since 2000. Guaranteed Rate was ranked No. 1 in Scotsman Guide’s “Top Mortgage Lenders 2013” honors, and was recognized by Inc. magazine as the No. 4 private company job creator in the U.S. in 2013.

Guaranteed Rate has been able to expand successfully nationwide through a business model that allows top originators to join the company and close more loans faster through its technology, pricing, process and support. The company now has more top loan originators in the annual national rankings from mortgage industry publications Mortgage Executive, Scotsman Guide and Origination News than any other bank or mortgage company.

We are not your typical company and certainly not your typical mortgage company. We have tons of energy and we love what we do – get people great priced mortgages and wow them with our impeccable customer service.

While we don’t allow jeans, we also don’t allow suits. We want you to just look your best every day and you’ll fit right in.

Position Summary

Responsible for managing all aspects of performance and adherence to workflow standards across Guaranteed Rate lead programs. Also, responsible for assisting in administration of lead management system. This includes staff supervision, accountability, communication of policy and procedure, and analyzing data to identify opportunities for operational and sales efficiencies.

Responsibilities

• Develop & Optimize Procedures. Scale new and existing processes to allow the business to efficiently operate and grow.
• Heavy analysis of lead performance metrics to properly allocate internal demand, guide sales efficiency, and ensure accountability of sales staff involved in lead programs.
• Decide which projects, Velocify (CRM) & campaigns, the team should focus on for sales in an aggressive timeline to reach those goals.
• Product Improvement. Actively search for new features, training, and policies which could improve a loan officer’s performance in the lead programs.
• Evaluate opportunities and market the benefits of lead programs with management to grow the initiative.
• Sales Support. Manage the day-to-day administration of Velocify and field support questions.

Guaranteed Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.