Operations Engineer
At Relativity, we make great software that helps users organize data, discover the truth, and act on it. Our product is used by more than 13,000 organizations around the world – in the cloud, on-premises, or both – to manage large volumes of data.
Here you can own your career in a community of values-driven people who help our customers around the world solve complex data challenges. If this sounds like the place for you, check out the details of this position below.
Responsibilities
This team is responsible for operational monitoring, maintenance and support of RelativityOne. The Operations team monitors services, applications and infrastructure to ensure the product and services provided to customers are adhering to agreed upon SLAs between customers and Relativity. Operations will be staffed to support the application on a 24x7x365 basis and will support multiple data centers across the globe. The team also serves as an escalation point from the Customer Support team and interfaces directly with engineering teams to: address service interruption issues, diagnose problems, implement changes, upgrade applications, etc. Improve and maintain the Product Development infrastructure, tools, and scripts responsible for hosting our core products in our 42 internal environments.
Candidates must be willing to work 1 on the follow shifts;
(Mon-Fri) 10 AM to 7 PM
(Mon-Fri) 6 PM to 2 AM
(Fri-Sun) 8 PM to 8 AM
(Sat-Mon) 8 PM to 8AM
Responsibilities;
- Provide support for the testing of new and existing software applications under development.
- Troubleshoot environments as problems arise, test fixes, and perform follow-ups to ensure problems have been adequately resolved.
- Manage the packaging and deployment of our core software products.
- Seek and recommend improvements to current processes.
- Identify, document, automate, and engineer processes for repeated tasks.
- Oversee the application environment to effectively run and maintain the technology and determine the advisement of potential technology or process improvements.
- Strategize, plan, prioritize, schedule and partner with IT in the execution of equipment, and service resources to implement and maintain the systems in scope of responsibility within the parameters of security, data integrity, programming logic integrity, and administration and reporting policies.
- Schedule system maintenance to maximize the efficiency and effectiveness of IT or Processes.
In addition to the above responsibilities, the Operations Engineer is expected to display professionalism in the following ways:
- Maintain an attitude of commitment through outward display of willingness.
- Practice positive interactions - lean on encouragement in place of judgment.
- Impress responsibility on others by displaying ownership in tasks.
- Act in the interest of the overall team.
- Understand the needs of our customers.
- Bachelor’s Degree or equivalent in Systems Administration, Information Systems, or Computer Science or professional experience equivalent
- 1 to 3 years supporting and maintaining environments that host commercial-grade systems and applications.
- Strong knowledge of Windows Systems Administration
- Technical knowledge of SQL Server
- Strong problem solving skills, independent thinking
- Experience in PowerShell and\or other scripting languages such as python, bash or ruby
- Strong teamwork and partnering skills for cross-group collaboration
- Ability to contribute to a motivating environment that instills accountability
- Strong interpersonal, verbal and written communications skills for technical and non-technical audiences
- Experience troubleshooting hardware and software
Our software has more than 150,000 active users in more than 40 countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and more than 195 of the Am Law 200. We have grown significantly over the last several years and continue striving to build software that helps solve our customers’ toughest e-discovery and unstructured data challenges.