Position Summary: The Product Analyst works with our Product Management team to troubleshoot product issues, define future product enhancements and test new features prior to release.
Responsibilities include, but are not limited to:
· Triage, investigate and resolve product issues.
· Liaise with other business groups including Client Services, Sales, Marketing and Software Development to assist with product questions.
· Perform quality testing of the product prior to new product releases.
· Contribute to product specifications to help define feature and functionality requirements.
· Communicate global product issues to the appropriate areas of the company.
Qualifications:
· 2 years technical background with experience in troubleshooting software issues; will also consider recent college graduate or upcoming college graduate with related internship experience.
· MS SQL experience.
· Strong verbal and written communication skills, and the ability to communicate with both technical and non-technical staff are critical.
· Team player and ability to work well in a fluid, fast-paced environment.
Education:
· Bachelor’s Degree in Management of Information Technology or related.
About bswift:
At bswift, our values are Higher Standards, Greater Accountability and More Fun. We pride ourselves on having an engaged, friendly and smart team that goes the extra mile to get the job done right. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth.
bswift was named one of Chicago’s Best and Brightest Companies to Work For® in 2014, 2015 and 2016, as well as one of the Nation’s Best and Brightest Companies to Work For® in 2014 and 2015.
We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
If you have what it takes to join our award-winning culture, we’d love to hear from you