Product Manager - 1st Experience
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About Us
Trunk Club, a Nordstrom Company, is a Chicago-based personalized styling service for men and women, offering both virtual and in-person shopping options. Shoppers can visit Trunk Club’s retail Clubhouses in Boston, Charleston, Chicago, Dallas, Los Angeles, New York City, Washington D.C., for an in-person styling session or custom fitting for any occasion. For those who prefer an at-home experience, Trunk Club offers a virtual styling option, where a personal stylist sends a curated trunk of clothing to their home based on the customer’s style, fit, and lifestyle preferences.
Working for Trunk ClubWhen you join Trunk Club, you join the Nordstrom family. Our fast-paced and entrepreneurial environment is paired with the strong history and experience of a retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions. We welcome your adaptability, your curiosity, and your passion to contribute to our unparalleled shopping experience!
What will I be doing?- Developing a deep understanding of Trunk Club. You will become an expert through direct interaction with our customers, regular customer and competitive research, and analysis of our business.
- Managing a product roadmap. You will use quantitative and qualitative data to identify the most important problems to solve. You will cultivate great ideas for solving those problems and find ways to validate them. You will scope ideas to maximize impact and minimize cost.
- Working directly with engineers, designers, analysts, and data scientists to build a successful product. You’ll be hands-on in leading a cross-functional team to execute on the product roadmap and own the ultimate success or failure of the team’s work.
- Evaluating the success of the product. You’ll be thinking ahead about how to measure the impact of your work, obsessing about experiment results, and adjusting your plan based on what you’ve learned.
- Clearly communicating product vision and progress to those outside your team. You’ll be sharing the story of your team’s plans, work-in-progress, and results with other product teams, stylists, marketing, merchandising, and any other partners that are vital to your team’s success.
What skills & experience do I need?
- A track record of collaborating with engineers and designers to create great customer experiences. You have likely been in a product management role before.
- Experience managing teams in a fast-paced, iterative environment. You identified project goals, wrote user stories, organized releases, and managed iterations of team work through something like a kanban or Scrum board.
- A demonstrated ability to launch, test, and learn in a product development process.
- An ability to form strong opinions and communicate them clearly; a willingness to change those opinions when confronted with new information.
- Excellent analytical skills that can or have been employed to measure the health of a product, identify and prioritize product opportunities, and set appropriate goals.
- An ability to conduct customer research and interpret the results.
- An understanding of how products are designed and launched across web and native platforms, as well as a basic understanding of the technical architecture that supports them.
Bonus skills & experience…
This hire is likely to lead Trunk Club’s “1st Experience” team—a team that owns the customer experience from sign-up to receiving your first trunk. You are a particularly good fit if you have experience:
- Designing with the goal of introducing new users and creating successful adoption
- Analyzing conversion funnels
- Thinking about how to make item recommendations to users from a “cold start”
- Working with marketing/creative to align the tone and messaging of other parts of the new customer experience, e.g. ads and landing pages
- Committing code—even if only copy updates or other small changes
What does a typical day look like on the job?
Part of the fun of being a Product Manager is that every day is different, but on a typical day you might expect to:
- Talk with designers and engineers about the next planned feature. Help them by writing clearly about the value of the project and potential constraints. Do some ad hoc analysis to help answer your collective questions about the right customer experience.
- Talk to a customer. It could be as small as triaging a customer service issue or as big as running a customer research session. Or maybe you’re just prepping for the next usability test that’s around the corner.
- Talk with engineers and designers about any unexpected challenges encountered with the feature you’re currently building.
- Check on the results of an A/B experiment for a recently released feature, determine if the results are statistically significant, and—if so—decide on next steps.
- Help test a product update that’s getting ready to be released. Log bugs, tighten copywriting, and do whatever else is necessary to help the team polish the experience.
- Write an email explaining an upcoming experiment or recently launched feature to Trunk Club’s development team, stylists, or leadership.
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