We are Codifyd, the leading provider of e-commerce product content solutions. We help websites optimize their product information to improve website navigation, usability, and interaction design. Our people are at the heart of our success, and we pride ourselves on attracting and mentoring innovative thinkers who are looking for a satisfying career.


Job Description

We are seeking a Professional Services Manager to join our Professional Services team. The Professional Services Manager will function as a leader, mentor and subject matter expert to our production team. We’re looking for someone who can command trust and respect. We want your presence to be bolstered by a demonstration of eminent knowledge around product data and product classification with the ability to lead and manage a team.


The ideal Professional Services Manager would have experience managing a deadline and production oriented team. The candidate should have an analytical background with experience in product content and sku build. 

Responsibilities:

• Directly supervise and schedule team members to meet goals and deadlines
• Facilitate communication meetings with team and individuals
• Drive focus, urgency and accountability
• Utilize appropriate leadership styles and methods in guiding team towards task accomplishment, work quality/skill improvement and engagement
• Work with Project Managers on project needs, status and reporting
• Participate in interviewing, onboarding and training of new team members
• Responsible for goal setting and performance management
• Address performance issues and make recommendations for personnel actions
• Provide guidance and leadership to team on project amendments
• Provide project support as needed
• Report to Sr. Consulting Services Manager with team member progress

Required Skills:

• Management Experience or MBA, preferably both
• Analytical background
• Experience in product content, sku build a plus
• Leadership skills, including the ability to mentor, coach and motivate a large team
• Process and Efficiency driven
• Someone who likes the mantra "If it's not broke, break it" and definitely "If it's broken, fix it"
• Ability to adapt to frequently changing client needs
• Well organized, project management skills a plus
• Excellent verbal and written communication
• People Focused - must understand change does not come through authority, but also through relationships
• Team player- someone who isn't going to assign overtime without pitching in themselves
• Firm but fair management style
• Entrepreneurial - internally driven, not waiting around for direction

​About Codifyd

Headquartered in Chicago, Codifyd is dedicated to helping B2B and B2C e-commerce companies navigate and meet the challenges they face in today’s digital commerce marketplace. At Codifyd, we’re product content obsessed. Our e-commerce design, implementation, and governance strategies not only enable clients to reduce costs, speed time to market, and grow revenue, they also pave the way for an outstanding e-commerce shopping experience for online buyers. From product categorization to attribution to site search to the nitty-gritty details of product data, we transform complex data into engaging online content that's easy for customers to find, understand, and add to cart. Our services, strategy, and technology solutions are the result of over 15 years of product content research and practice. To learn more about what we do, visit www.codifyd.com.