Braintree builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. We're known for our technology but we're also known for our support, with internal risk and underwriting, account management and technical support teams who ensure a frictionless payments experience.

About us:

Braintree builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. Interactions like seamlessly paying for your ride share—or the condo you rented this weekend—without presenting a card or pressing a button, or buying a lamp on Pinterest...right from Pinterest. The Braintree full-stack payment platform lets companies build their own experiences and then scale their businesses around the globe. We're known for our technology but we're also known for our support, with internal risk and underwriting, account management and technical support teams who ensure a frictionless payments experience.

Acquired by PayPal in 2013, Braintree is now in an even greater position to change the way people pay. Headquartered in Chicago, Braintree has offices in San Francisco, New York, Sydney, London with employees stationed around the world.

The best talent deserves the best perks. Join the Braintree Team and you’ll get catered lunches, tuition reimbursement, public transit commute reimbursement, and much more! 

Check us out - Braintree on The Muse | LinkedIn | Glassdoor | Facebook | Twitter

About the Role:

We're looking for an exceptional candidate who will be responsible for risk monitoring, fraud investigating, and reviewing merchant activity. Self-management is key to success in this position on this expanding team. Our strong preference is 2-4 years experience in fraud management, underwriting, chargeback/retrieval responses, dispute resolution and card compliance in a CNP/internet merchant based environment.

Responsibilities:

  • Monitor and investigate merchants’ credit card processing activities using internal and external risk monitoring tools
  • Answer merchant’s inquiries with regards to Risk Management via email and phone support.
  • Ensure that efficient and quality services are delivered to both internal and external customers that meet or exceed agreed service standards
  • Contact customers to verify transactions processed through merchant accounts.
  • Complete Risk investigations as necessary to ensure compliance with the card brand’s rules as well as mitigate fraud and credit risk
  • Review and understand company financial documentation
  • Perform other risk related duties as assigned

Requirements:

  • 2+ years in the customer services industry with experience specific to financial services.
  • A self-starter who has a detective-ish streak and a hunger for answers
  • High attention to detail and the ability to multi-task
  • Comfortable making decisions with large monetary implications in a fast-paced environment
  • Experience working with various transaction & risk systems (computer)
  • A team player (we believe in “we” vs. “I”)
  • A virtuous type: the words honesty, good deeds, kindness, and appreciation shouldn’t be foreign to you
  • A risk-identifying problem solver: you believe that nothing can’t be solved and improved
  • An economic crime fighter

 

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

 

 #LI-POST

 


 

Company Reviews

"Whether you're teaming up on a project with a developer, underwriter, or support agent, you're bound to learn something new. It makes you want to bring your best work every day."
Kent Green
Product Team
at Braintree
"I've never been surrounded by such talented and capable minds -- it motivates you to become better every day."
Dan Uhle
Operations Project Manager
at Braintree
"A perfect job has always been working with people I like & doing work that solves problems. I work with people I love + trust, while providing tools merchants need. It doesn't get better than this."
Rachel Adams
Account Manager
at Braintree
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Why work with us
Every time you pay for an Uber ride or book on Airbnb, you’re using our product. Braintree lets you move money from one place to another safely and securely. It sounds complex (and it is), but we make it so simple, you wouldn't know we were there. We're people-focused, inside and out. We put our people first, whether it's employees or our clients.
Culture
At Braintree, opportunities to shine happen daily. We value what makes you different, and encourage you to act on your ideas–no matter how pie in the sky. You bring skills and a customer-first mentality and we'll bring the tools and environment you need to do the best work of your life.
Perks & Benefits
Daily catered lunches and salad bar
On-site yoga + gym discounts
Public transit reimbursement
Tuition reimbursement
401(k) with company match
Tracking Free Vacation
Paid parental + family leave
Competitive medical, dental and vision benefit plans
Great equipment including Mac laptops, adjustable standing desks and decked out conference rooms for team collaboration

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