Overview:

Rise Interactive (http://www.riseinteractive.com), a rapidly growing full service interactive advertising agency, is looking to hire a Senior Account Manager. We are looking for a detail-oriented, highly motivated and tenacious individual that is excited about getting involved in an entrepreneurial company with an expanding Fortune 500 client base.

Summary and Scope:

The Senior Account Manager is responsible for the oversight of the account and account operation for clients that range from routine to complex client accounts. Under the direction of Director or VP, Account Management, the Senior Account Manager leads, maintains and expands relationships with assigned client accounts. The Senior Account Manager is responsible for guiding the account team on planning and execution of the client objectives.

The Senior Account Manager represents the client’s digital strategic partner understanding the business landscape and drivers and providing sound strategic advice to propel client’s brand. Additionally, the Senior Account Manager supervises, directs and evaluates the work of Account Manager and Executives to deliver a remarkable experience for clients.

Responsibilities:

Campaign and Project Management:

• Drives account planning and strategic communication aligning client goals with tactical execution across the team.
• Drives and reviews the development of interactive marketing strategies that enhance and exceed overall client performance expectations
• Using insights from cross-campaign data, provides long and short term strategic recommendation that fit in with client’s larger business objectives
• Be the client brand ambassador and proactively assesses opportunities for elevating brand position both digital and non-digital media.
• Be fluent in competitive landscape and market trends for the relevant vertical markets
• Be fluent in account economics, building account profitability model and impact assessment.
• Owns renewal schedule. Secures existing business and drives the sale of additional services and coverage levels.
• Communicates effectively with clients and internal teams on client needs, solutions and insights
• Drives creative solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.

Client Relationship:

• Cultivates productive, professional relationships with senior personnel in assigned client accounts.
• Builds builds rapport across the client's organization.
• Closely coordinates company executive involvement with customer management as appropriate
• Positions Rise and self as Trusted Adviser to meet and exceed client goals through “big picture” strategy
• Drives the development of case studies

People Management/Leadership:

• Sets performance standards for team and influences team engagement and buy-in
• Define training plan and effective mentorship programs to drive high performance and employee retention rate.
• Actively coaches account team to be stronger and better leader
• Collaborates with other teams Innovation, Client Service, support, and management resources to address client’s needs/risks in order to meet account performance objectives and client’s expectations.
• Manages workload, priority setting and performance review for account team members.
• Advocates for company brand promise, culture and values.
• Trains/Educates the rest of the team on new tools/learnings that could improve client performance and/or Rise efficiency (efficiency should never trump client performance)

Sales and Business Development:

• Works closely with Sales team in early sales funnel prospecting, client presentation, scoping and strategy development
• Works closely with marketing team to participate in IMLS, industry events and speaking engagements
• Drives effective sales processes to create high impact account experience and roadmap
• Negotiates profitable contracts to retain/grow accounts and acquire new clients

Required Skills:

• 4-year Bachelor’s degree, preferably in marketing, information technology, business administration, communications or other related field
• Google AdWords certified, Google Analytics Individual Qualification (GAIQ) certified
• Minimum 4-8 years of account management in a digital agency, customer service, or marketing consulting organizations.
• Experience working with multiple digital channels
• Minimum 2-5 years managing and developing direct reports

Excellent Communication:

• Excellent verbal and written communication skills
• Presents well-structured narratives/results regularly at client meetings, company meetings or team meetings with confidence
• Expert negotiator and relationship builder
• Great influencing skills to successfully guide c-suite personnel and & team members
• Effective coach to team development and training for higher performance

Project Management and Organization:

• Proficient management skills to manage project timeline, resources and deliverables
• Highly organized and effective to organize, prioritize and multi-task
• Attention to detail in a fast-paced environment
• Solid facilitation skills to present and conduct large group meetings

Analytical Skills:

• Solid analytical skills to sort, organize and communicate large quantities of data for clients
• Critical thinking and good judgment to quickly determine key issues, prioritize and identify corrective solutions

Digital Marketing Expertise:

• Stays abreast with digital trends, best practices and solution development
• Understands company’s methodologies and digital marketing capabilities and applies them in management of accounts
• Understands account management and agency workflow
• Passionate for building an integrated digital marketing skill set, with an ability to collaborate across channels (Display, PPC, Social, Affiliate, Video, Creative, Analytics)
• Interested to stay current on digital marketing trends
• Proficient in Google tools and MS Office suite