Senior Engineering Manager Operations
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BMW Technology Corporation is committed to developing
creative, breakthrough connected car services that integrate consumers’ digital
lives with their mobility needs. Our teams build these experiences here in
Chicago so we are developing a dynamic and invigorating work environment. If you
share our vision and are ready to help shape this exciting business, we’d like
to learn how your talents can drive excellence in products and processes in the
new BMW Chicago Technology Center.
creative, breakthrough connected car services that integrate consumers’ digital
lives with their mobility needs. Our teams build these experiences here in
Chicago so we are developing a dynamic and invigorating work environment. If you
share our vision and are ready to help shape this exciting business, we’d like
to learn how your talents can drive excellence in products and processes in the
new BMW Chicago Technology Center.
The BMW Technology Corporation, located in
downtown Chicago, is looking for a Senior Engineering Manager Operations. We
work on cutting edge connected car services including:
downtown Chicago, is looking for a Senior Engineering Manager Operations. We
work on cutting edge connected car services including:
- Early danger warning systems where BMW drivers
are alerted via a heads up display - Foundational autonomous driving platforms
including advanced road data collection via our connected cars – IoT - BMW Connected mobile applications (iOS &
Android) involving journey management, time to leave notifications, remote
vehicle services, financial services, dealer service integration,
etc.
Why Work With Us:
- We get to drive awesome BMW cars!
- Entrepreneurial culture that allows us to drive
product direction - Highly agile working environment with iterative
production releases - Be at the forefront to shape how drivers
interact with next generation smart cars - Hackathon weeks so we can dream up nextgen
ideas for the connected car
The Senior Engineering Manager Operations leads and
manages the BMW Connected operations team and related functions.
manages the BMW Connected operations team and related functions.
Responsibilities include but are not limited
to:
to:
- Ensures appropriate engineering design and implementation
to manage the consumer experience as it relates to services reliability and
availability. - Manages technical interfaces to inter-team, inter-org and
3rd party service suppliers. - Leads services improvement initiatives, driving progress
and deliverables. - Communicates operational KPIs, risks and associated
actions. - Supports engineering development and customer facing teams
to deliver a world-class service operation. - Executes the methods, models and processes which support
Dev Ops development practices. - Leads and mentors a team of Principal, Senior and Junior
Ops Engineers who will perform system level operation and support
functions. - Lead execution of 3rd level support for
consumer issues and operations related NPS feedback - Ensures the team meets deadlines and
goals. - Delivers on the execution of internal and external Service
Level Agreements (SLAs). - Drives the adoption of improved technical and engineering
processes.
Join the team at BMW of North America and enjoy a
high-performance employment package which includes:
high-performance employment package which includes:
- Company paid Medical, Dental & Vision
Insurance - Employee car program
- 401(k) Savings Plan
- Retirement Income Account
Minimum Requirements:
- Bachelor’s degree in Computer Science, Computer/
Electrical Engineering or related field of study. - 10+ years of experience working with Microsoft Azure,
Amazon AWS or large network systems. - Experience leading and managing an Operations
team. - 5+ years managing senior/principal level
engineers. - Proven leadership on continuous improvement topics /
process improvement. - Proven people management skills and affinity to
mentorship. - Passion for working with talented engineers to help
develop their careers. - Demonstrated ability to attract and retain top engineering
talent. - Strong project-management skills and proven track record
for continuous delivery. - Experience with Agile methodology and how it can be
customized to fit a project team and achieve organizational
goals. - Technical expertise in Network Design and
Topology. - Proven experience in design and operation of cloud
networks such as Azure or AWS. - A natural problem solver with proven ability to support,
diagnose and resolve issues in a large scale production
environment. - Strong communication skills and the ability to bridge the
gap between technical and customer facing teams. - Ability to operate efficiently and effectively with
minimal oversight.
BMW NA is an EO employer. All qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, national origin, disability, or protected veteran
status.
receive consideration for employment without regard to race, color, religion,
sex, national origin, disability, or protected veteran
status.
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