Vail Systems, Inc.

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Senior IVR Developer - Versay

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Senior IVR Developer – Versay

Versay Solutions Company Profile

The human voice is capable of conveying nuances and meaning that just can't be expressed through clicks and text messages. And for that reason voice-interactions have always had a special power to shape your perception and experiences. At Versay, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Our experts work with Fortune 500 companies to help them serve their customers more efficiently and effectively through the use of various voice technologies. From basic network services, to state-of-the-art IP telephony, to cutting edge real-time analytics, Versay Solutions makes millions of voice interactions better every day.

Senior IVR Developer - Versay

We believe that all voice interactions have a special power to create great customer experiences even when those interactions are with automated systems. Automated voice experiences should be intuitive and efficient while maintaining a personal feel. Vail Voice Application developers practice this belief every day when they create compelling user experiences through intelligent voice browser applications. Creating these kinds of experiences is both an art and a science and requires people with intuition, creativity and ability to imagine many different user perspectives. We'd like to add a technological leader to the team, a senior engineer that:

Energizes their teammates to continuously improve
Possesses strong technical capabilities
Enjoys working independently in fast paced technical environment
Analyzes existing architecture to make consistent improvements
Possesses excellent analytical and problem solving skills
Demonstrates curiosity with regards to software
Provides on-call support to external customers

Works with cross-functional teams to troubleshoot issues

What you can expect to be doing:

You will lead your team of software engineers to build and deliver high quality IVR applications. You will be responsible for ensuring the success of the software engineers on your team and customer solution delivery. On a daily basis, the most important responsibilities you will fulfill are to:

Develop IVR applications using a variety of technologies, including Java, .NET, VXML, JavaScript, JRuby and Groovy
Apply advanced knowledge of the Object-Oriented principles and best practices of software development to enhance products and customer experience
Perform design and code reviews
Learn and implement a wide range of technologies that integrate solutions with customers
Transition solutions to internal and external platform teams
Prioritize and juggle between multiple projects based on customer needs
Communicate with external customers as required

To be considered for this position you must have:

5+ years as a senior IVR, Java or .NET developer
2+ years' experience as a Lead Engineer
Proven track record of developing high quality software
Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment
Ability to communicate with developers, executive managers and external customers
Experience with VXML, ASR, Call Center Telephony and IVR development platforms such as Cisco CVP or Genesys
Deep understanding of the principles of IVR Voice User Interface design
Effective time-management, organizational and prioritization skills
Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership
Very strong verbal and written communication skills
Bachelor's degree in Computer Science/Engineering or a related field, or equivalent experience

Ideally you will also be able to demonstrate:

Experience in MVC frameworks

Interest in data collection and analytics
An understanding of multiple SDLC practices
Proficiency in at least one modern programming languages such as Java, C# or C++
Working with UNIX/Linux/OSX
Familiarity with JavaScript, Ruby on Rails, VUI Design
Deep understanding of the principles of IVR Voice User Interface design

What we are offering:

Comprehensive benefits package including health, dental, vision, disability and life insurance
Flexible hours
401(k) with company match
Pre-tax commuter benefits
Gym membership

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Bijal

Technical Project Manager

FOCUS MEETS FUN

Maintain a healthy work-life balance

Bijal said Vail Systems offers a challenging yet welcoming atmosphere cultivated by insightful, helpful individuals. When she isn’t busy refining her software and project management skills, she enjoys connecting with her colleagues through the company’s pickleball league, which is her favorite employee-led group. Given the company’s focus on work-life balance, Bijal said she has plenty of chances to reenergize herself by spending time with family and friends and volunteering through Chicagoland’s Project Management Institute, where she holds a leadership position.

My manager regularly checks in to see how I’m doing to make sure I’m not overworked or stressed.

Will Tangney

Software Engineer II

TACKLE ROBUST PROJECTS

A cutting-edge tech stack spurs progress

Will Tangney’s workdays involve collaborating with various teams, brainstorming with peers and tackling robust projects. Currently, he’s working on developing Hydra, the company’s multichannel conversational AI platform. “We’re presently working on our next major release, which will add many exciting features,” Tangney said. While he’s motivated by the Hydra project, he’s equally energized by a new tool utilized in the company’s tech stack: the GraalVM Native Image compiler. This technology improves application performance by optimizing resource utilization and hardens application security.

I enjoy having so many people to brainstorm with, as it enables everyone to further understand problems and identify potential issues ahead of time.

Akun Taniguchi

Technical Team Lead

SURROUNDED BY SUPPORT

Advance your career and empower others

Since joining Vail Systems as an intern, Akun Taniguchi has had many opportunities to showcase his talents and handle complex challenges. With support from his mentor, he was given the opportunity to transition into a full-time software engineering role, which eventually led to his current position as a technical team lead. Now, Taniguchi gets to stretch his leadership skills while working together with his peers on feature designs and more. “Teamwork is essential to achieving our goals and making a real impact, so this element of the culture really resonates with me,” he said.

It’s really important for me to feel like I’m part of a supportive and collaborative team, and our culture does exactly that.

What are Vail Systems, Inc. Perks + Benefits

Vail Systems, Inc. Benefits Overview

Vail’s core values are integral to every aspect of our company, including how we support each employee’s health and happiness in and out of the workplace. We provide access to top-tier health and wellness benefits, opportunities for continued educational experience, and several other benefits that support a healthy work-life balance.

Culture

Partners with nonprofits

We partner with Seneca Foundation and Chicago Public Schools to educate Black and Latinx recent Chicagoland high school graduates with paid software development training opportunities.

Open door policy

OKR operational model

Pair programming

Open office floor plan

Employee-led culture committees

Hybrid work model

In-person all-hands meetings

Flexible work schedule

Remote work program

Each employee’s balance of remote and on-site work is based on how they work best, and when in-person collaboration is most effective.

Diversity

Documented equal pay policy

Mandated unconscious bias training

We provide training to all employees who participate in our interview process on unconscious biases and interview best practices.

Mean gender pay gap below 10%

Hiring practices that promote diversity

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Covers Health, Limited Purpose, Commuter, and Dependent Care.

Disability insurance

Dental insurance

Three (3) plan options through Cigna, including PPO, Buy-up PPO, and HMO.

Vision insurance

Health insurance

Three (3) plan options through Blue Cross Blue Shield of Illinois, including PPO, High Deductible PPO (HSA), and HMO. All plans ensure prescription coverage.

Life insurance

All employees receive Basic Life coverage, provided by Vail Systems. Additional coverage is also available.

Pet insurance

Wellness programs

Team workouts

Mental health benefits

Access to ComPsych’s Employee Guidance Programs and services.

Financial & Retirement

401(K)

401(K) matching

Performance bonus

Charitable contribution matching