Uptake is a platform of answers built for industry, with industry. We are looking for smart, curious and insanely talented people who can help us break into new territory, take on massive problems and build fast. If that sounds like you, we’d like to hear from you.

Site Ops Engineer (2nd/3rd Shift) at Uptake

What We Do:

Uptake is a Chicago-based predictive analytics SaaS platform provider that empowers major industry leaders to optimize performance, reduce asset failures and enhance safety. At Uptake, we combine our strengths—machine learning, analytics, data visualization and software development—with the expertise of our industrial partners. The result is enormous savings in development time and resources for Uptake’s partners and a proven industrial grade software platform that delivers value to partners and their end customers.

What You'll Do:

As a Site Ops Engineer, you’d be tasked with monitoring critical network elements and engaging in proactive network systems monitoring and provide 24/7 operational monitoring and support to Uptake's network, systems, and assets. You are responsible for technical support and issue resolution that come into the SOC from customer and/or monitoring software. You'd use a wide variety of Ops tools and monitoring platforms to gain knowledge and understanding; to enable persistent monitoring of system availability, performance, and capacity.

Responsibilities:

  • Support and perform maintenance across product and data environments/systems
  • Proactively monitor events, investigate issues, analyze solutions, and drive problems through to resolution
  • Maintain the Uptake's network environment; utilize all provided utilities, tools, and applications; ensure a high level of service availability
  • Respond to network/system alarms; take appropriate action to classify, prioritize, and resolve network and system issues
  • Provide critical service outage notification and escalate issues for timely resolution; notify escalation teams as appropriate

Qualifications:

  • Excellent understanding of Linux, Bash and Shell scripting
  • Knowledge of and experience with network stack, protocols, network management and monitoring tools
  • Knowledge of AWS technologies - EC2, S3
  • Knowledge of the Apache Cloud Stack
  • Experience with a distributed log tool such as Kafka
  • Experience with automation tools: Puppet, Chef, Docker, Jenkins and/or Ansible
  • Knowledge in Big Data (NoSQL) & standard enterprise databases - including data modeling, testing and deployment support. Proficiency in Cassandra, HBase, or PostgreSQL is strongly preferred.
  • Familiarity with JavaScript build tools: Maven, Gradle or Ivy 
  • Experience with JVM and Java stack: Tomcat, Jetty
  • Ability to work collaboratively in a fast-paced, entrepreneurial environment
  • Experience working with Agile methodologies
  • Previous experience in a Network Operations Center, Site Operations Center, or Security Operations Center is preferred.

Shifts Available:

  • 2nd shift: 4pm-1am
  • 3rd shift: 12am-9am

Please provide:

  • Resume
  • Cover letter


Company Reviews

What binds us is a passion for tackling hard problems and having a lot of fun along the way.
Nick Singh
UX Researcher
at Uptake
We have access to resources the moment we need them, and we can tap into an amazing talent pool at a moment’s notice.
Brad Nicholas
Lead Innovation Architect
at Uptake
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Perks & Benefits
Health/dental/vision coverage
401(k) match
Open PTO policy
Parental leave
Commuter benefits
Speaker series
Lunch stipend
Happy hours

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