We are Narrative Science, the leader in automated narrative generation for the enterprise. Our Quill platform analyzes data from disparate sources, understands what is important to the end user and then automatically generates perfectly written narratives, customized to the intended audience, at scale.

Our goal is to quickly get people to that “aha” moment, without the need for vague interpretation or conjecture. Quill was engineered by a team of creative, intelligent, and passionate individuals- and we’re looking for another person to join our ranks.

As a Site Reliability Engineer, you will be designing, building, testing, and operating the infrastructure that powers Narrative Science’s natural language generation software. You will ensure that Quill is operating and performing optimally and that software is released and deployed in a streamlined manner, from development through testing to production.  This is a hands-on devops role with a balanced amount of software and infrastructure development.

The ideal candidate will have a solid, practical grasp software development and/or a deep understanding of Linux and networking fundamentals.  This will be a key role that will directly impact the upcoming versions of our platform.

• Develop and test automation, tools and processes to enable Narrative Science to deploy, manage, and scale our applications in the cloud.
• Operate and deploy cloud services from development to production.
• Be part of the team that designs and develops solutions to improve our ability to rapidly iterate and safely deploy a complex platform.  Excitement about Continuous Integration and Continuous Deployments is a must.
• Participate in troubleshooting, capacity planning and analysis, and performance analysis activities.
• Identify infrastructure requirements from across the organization and clients related to scaling our existing and future infrastructure to large volumes of data

• A demonstrated capability for critical thinking and problem solving.
• The ability to communicate effectively to both technical and non-technical personnel.
• Solid programming skills and experience writing production quality code.
• A good working knowledge of Linux environments.
• Bachelor-level Computer Science or other STEM degree.
• The continuing drive to learn, to innovate, and to excel in a start-up atmosphere.
• Ability to handle periodic on-call duty

• Various AWS services:  EC2, S3, RDS, CloudWatch, CloudFormation, Lambda.
• Our software stack:  Python and/or Node.js and/or bash
• Our database stack:  PostgreSQL and/or MongoDB
• Our CI stack:  Ansible, Jenkins
• Our monitoring and alerting stack: StatsD/CollectD/Graphite
• Our OS of choice:  CentOS

• Experience working in both public and private cloud environments.
• Experience working with configuration tools and languages such as Chef, Puppet, or Ansible.
• Experience scaling distributed systems.
• A deep understanding of Linux systems administration and/or low-level networking concepts
• Knowledge of build and deploy best practices.