Social Media Community Manager

About the Company

Trunk Club (trunkclub.com) was started to solve a simple problem – shopping for clothes in stores or online just doesn’t work for most people. It’s overwhelming, inconvenient, and takes way too much time. With Trunk Club, men and women discover awesome clothes that are perfect for them without ever having to go shopping. We combine top brands, expert service, and unparalleled convenience to deliver a highly personalized experience that helps people look their best and saves them time.

We start by scouring the planet for the very best in men’s and women’s apparel, curating an ever-evolving assortment of pieces from our favorite designers. With the best inventory anywhere as our point of departure, an expert on our team hand-selects a trunk of items based on each customer’s needs and tastes. They keep what they love and send the rest right back to us. In addition to this, we offer a custom clothing program in which clients can create outfits from scratch. Since the garments are custom-made to members’ specifications, you can design exactly what you want, as opposed to settling for something you almost love.

Our team is based in Chicago, Washington, DC, Dallas, Los Angeles, New York, Charleston, & Boston. We have grown from four to over 1,100 since starting out in December 2009. We're actively looking to find amazing people to join our team. Are you interested?

ABOUT THE ROLE

We’re seeking a talented Social Media Community Manager to join our public relations team. The candidate will have 3-5 years of experience working in a similar role at an agency or in a corporate setting. This person will be responsible for driving engagement across all social media channels, while monitoring emerging issues and helping identify ways to reach our target audience.

What you’d work on:

• Moderate and encourage a two-way dialogue between Trunk Club customers and other stakeholders
• Research creative opportunities to connect with our audience across channels
• Develop opportunities to engage influencers and promote Trunk Club in new venues
• Manage and grow our reputation with current and potential customers
• Analyze and report on engagement and metrics to the broader Marketing organization
• Support the team with strategic insight and share best practices to inform our content strategy
  

What your background might look like:

• Strong familiarity with established and emerging social media platforms
• Excellent verbal and written skills are essential
• A driving passion for social media, building community, & interacting with various audiences
• Comfortable working with ambiguity and change, along with working in a fast pace environment
• Proactive, self-motivated, entrepreneurial and creative
• 3+ years of experience in social media experience
• Bachelor’s degree in journalism, public relations, marketing or related field