Social Media & Online Community Specialist
Overview
kCura is a global company with team members who are driven by our customers to build exceptional software for them to use every day. Our product, called Relativity, handles large volumes of data and helps corporations, law firms, and government agencies solve their own unique data problems.
The way we work together is centered on our core values of collaborating, communicating, pushing to exceed expectations (even our own), being humble, and having fun while we do it. We enjoy ourselves, give back, and work (and play) hard together. If this sounds like the place for you, check out the details of this position below.
This team member will work with our Team Lead of Social Media & Online Communities to advance our external-facing online engagement across multiple platforms. This includes executing and measuring social media initiatives supporting our marketing, recruitment, thought leadership, and employee brand messaging. This position will also help grow our customer-facing Relativity Community, an online portal for customer Q&A interaction, best practice sharing, and product innovation discussion.
Responsibilities
• Deliver immaculate and engaging communications across all social platforms
• Develop, update, and moderate content on kCura’s corporate-branded social media platforms, including Twitter, Facebook, LinkedIn, Instagram, and Snapchat
• Craft social messaging content to be shared by individual team member social accounts, helping to amplify both company/industry messaging and build thought leadership
• Moderate and escalate conversations in the online community, ensuring quick response and problem solving for customers
• Measure the success and impact of our messaging efforts, including ongoing tracking, analysis, and reporting on community/social performance
• Ensure that all external communications adhere to brand and communications voice, and are aligned with kCura’s strategic objectives
• Provide coverage of internal/external events, including live messaging, photos, and/or video via our social media platforms
• Availability to be listening for actionable social/community chatter beyond traditional office hours
• Deliver actionable insights and specific recommendations on how to improve social/community activity by monitoring and analyzing conversations
• Develop and maintain operations manuals and documentation
• Emersion in our corporate brand and product messaging, including mission, history, and future plans
Qualifications
Minimum Qualifications:
• BA/BS degree required
• 3-5 years of experience in a marketing, communications, online community, or social media-focused role
• Experience managing, writing, and editing social media
• Understanding of social platforms and best practices
Preferred Qualifications:
• Strong customer relations experience in a digital space
• A passion for both social media and online communities (hint: show us how you are passionate!)
• Ability to be flexible moving back and forth between the creative and analytical sides of marketing, demonstrating why creative ideas are analytically sound
• Excellent oral and written communication skills
• Familiarity with Microsoft Office, specifically with Outlook, Word, Excel, and PowerPoint
• Must be flexible, with the ability to multi-task and frequently adjust to changing priorities and timelines in a fast-paced working environment
About Us
Our software has more than 130,000 active users in more than 40 countries from organizations including the U.S. Department of Justice and more than 190 of the Am Law 200. We have grown significantly over the last several years and continue striving to build software that helps solve our customers’ toughest e-discovery and unstructured data challenges.
If you’re ready to grow with us, we’d love to hear from you.
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