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The Support Engineer plays a critical role in our company, prioritizing and addressing internal requests that come to our development team through support channels. This person will ideally have strong project management skills as well as experience with light programming to form a valuable communication link between teams.

Responsibilities:

• Diagnose and troubleshoot technical issues reported by internal stakeholders
• Log all issues into our help desk and product/project management systems
• Prioritize requests and delegate support work, escalating unresolved issues to appropriate members of the product team
• Track internal support cases and bug fixes to completion
• Document technical knowledge and solutions to recurring issues
• Work with product managers on roadmap and project planning
• Work in close coordination with designers, product managers, and business stakeholders to define appropriate SLA’s

Some reasons why we might like working with you:

• You have excellent communication skills and can manage busy, company-wide support channels with a positive demeanor
• You have a strong ability to prioritize tasks, are organized in your work, and are quick to take action
• You have experience working with help desk software
• You have strong technical skills and interest / experience in web development

Some reasons why you might like us:

• We create. You have an opportunity to make a direct impact and help our company grow.
• We care. We have a collaborative, progressive, fun company culture that you can be a part of.
• We pay. We provide a competitive salary, full benefits package, and stock options as well as free lunches!
• We play. We are a team of people that enjoy our work and value our happiness.

G2 Crowd was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job and more than a career: a true calling. We pride ourselves on having an environment where people can enjoy coming to work every day, by supporting our employees in their professional and personal lives.

Want to learn more? Check out 10 Reasons to Join The Crowd!

https://www.g2crowd.com/blog/join-the-crowd-full-time/