About G2 CrowdG2 Crowd’s real-time and unbiased user reviews help you objectively assess what is best for your business. Until recently, selecting business solutions was hard, risky, and inherently biased. G2 Crowd empowers business buying decisions by highlighting the voice of the customer. Our review platform leverages more than 200,000 independent and authenticated user reviews read by nearly 900,000 buyers each month. Our model brings transparency to B2B buying - changing the way decisions are made.
About The RoleThe Support Engineer plays a critical role in our company, prioritizing and addressing internal requests that come to our development team through support channels. This person will ideally have strong project management skills as well as experience with light programming to form a valuable communication link between teams.
Responsibilities
- Diagnose and troubleshoot technical issues reported by internal stakeholders
- Log all issues into our help desk and product/project management systems
- Prioritize requests and delegate support work, escalating unresolved issues to appropriate members of the product team
- Track internal support cases and bug fixes to completion
- Document technical knowledge and solutions to recurring issues
- Work with product managers on roadmap and project planning
- Work in close coordination with designers, product managers, and business stakeholders to define appropriate SLA’s
Requirements
- Excellent communication skills and ability to manage busy, company-wide support channels with a positive demeanor
- Strong ability to prioritize tasks, organized in your work, and quick to take action
- Experience working with help desk software
- Strong technical skills and interest / experience in web development
Why we love G2 Crowd
G2 Crowd was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. G2 Crowd is a place where people can be authentic and grow, find meaning and passion in work, and be motivated to succeed by a supportive group of coworkers. We pride ourselves on creating an environment where people can enjoy coming to work every day, by supporting our employees in their professional and personal lives.
Our Process
We encourage all candidates to review our interview process to best prepare themselves on what to expect as a candidate of G2 Crowd.