Technical Business Analyst
Overview
kCura is a global company with team members who are driven by our customers to build exceptional software for them to use every day. Our product, called Relativity, handles large volumes of data and helps corporations, law firms, and government agencies solve their own unique data problems.
The way we work together is centered on our core values of collaborating, communicating, pushing to exceed expectations (even our own), being humble, and having fun while we do it. We enjoy ourselves, give back, and work (and play) hard together. If this sounds like the place for you, check out the details of this position below.
As a member of kCura’s Commercial Platform group, you will work with 3rd party developers to help them deliver solutions that enhance Relativity functionality and workflows. You will be required to have a full technical understanding of the Relativity Platform. You will gather detailed business requirements, understand the request and provide prototyped solutions. You will work closely with the developers to ensure they have a complete understanding of the solutions. You will be responsible for standard kCura Level 1 type support. You may be required to handle technical support calls after hours about seven times a year.
Responsibilities
- On a daily basis, responds to client questions, problems, and work requests.
- Provides excellent customer service using the communication methods designated by kCura.
- Communicates clearly and professionally, with both colleagues and clients, in written and verbal forms.
- Understands the functionality of our platform tools, including our API’s, extensibility points, and the Relativity infrastructure.
- Balances strong judgment, intuition, research findings, customer feedback, stakeholder input, and time constraints to ensure developers have the information and tools needed to create solutions on the Relativity Platform.
- Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
- Uses SQL applications and tools to run SQL queries.
Qualifications
Minimum qualifications:
- BS or BA in computer science, engineering, business IT, or comparable work experience
- Experience in web development using technologies such as JavaScript, ASP.NET, AJAX, SQL
- Experience in communicating with customers directly
Preferred qualifications:
- Excellent verbal and written communication skills
- Ability to handle multiple projects simultaneously
- Detail-oriented, enthusiastic self-starter with the ability to work both independently and in a team environment
- Facilitation and inquiry skills
- Understanding of the software development lifecycle; Agile experience a plus
About Us
Our software has more than 130,000 active users in more than 40 countries from organizations including the U.S. Department of Justice and more than 190 of the Am Law 200. We have grown significantly over the last several years and continue striving to build software that helps solve our customers’ toughest e-discovery and unstructured data challenges.
If you’re ready to grow with us, we’d love to hear from you.