NowSecure is recruiting for a full time Technical Product Support position in the Oak Park, IL corporate office. Successful candidates will work as part of a team in order to support customers with software and other technical support cases.

Job Duties:

• ​Use mobile devices and mobile security software
• Provide customer product support and technical issue resolution via E-Mail or phone
• Handle incoming support tickets, classifying and assigning accurately
• Respond to customer support requests with a sense of urgency and professionalism
• Ask questions to determine nature of problem
• Follow sound troubleshooting process
• Communicate issues with team members and escalate appropriately
• Assist both internal and external clients with hardware and software issues
• Write knowledge base and other documentation
• Prepare and ship equipment, receive equipment, use an online inventory system

Requirements/Key Competencies:

• Technical degree or commensurate experience
• Strong spoken and written English
• Familiarity with Mac, Linux, VMWare, and mobile software
• High integrity and responsibility, no criminal history or drug use
• Enthusiasm for customer support
• Ability to work independently and with a team
• Ability to promptly answer support related e-mail and phone calls
• Ability to follow an issue through to resolution
• Self motivated, detail-oriented and organized
• Current Chicago-metro area residence preferred
• No relocation expense reimbursement, no visa sponsorship

This is a permanent, full-time role in the Chicagoland area. For consideration please apply using the button below.